If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Voir plus
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Lisez les avis des autres
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Voir plus
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Voir plus
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Steamery UK
Écrit par l'entreprise
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Coordonnées de contact
Royaume-Uni
- contact@steamery.co.uk
- steamery.co.uk
3,5
Moyen
362 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product neat and efficient swift…
Great product neat and efficient swift delivery
8 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Delivery timeThe delivery time was excellent and it…
The delivery time was excellent and it arrived the next day.
The steamery is easy to use and the fabric freshener was a nice touch!
13 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Decent
Great packaging, great build quality however even when buying the most expensive model available it just doesn’t get hot enough to take out creases to (near) perfection like a normal iron BUT nor is it meant to be like that so one has to bear that in mind. We use it only for steaming bedding.
13 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Fabric shaver arrived very quickly so delighted with.that. Great at debobbling jumpers, making them look like new. Cheaper than replacing knitwear. Easy to use and clean .
Fabric shaver arrived very quickly so was delighted with that.
12 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
Réponse de Steamery UK
Hi,
Thanks for the review!
Si- Customer Experience Team
Quick delivery!
8 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Great design and overall great, but...
Great design and I love that it's rechargable, however sometimes the Pilo2 doesn't switch on when you re-attach the bottom part after cleaning out the shaved fabric. One has to remove and reattch several times before it works again. Also feels rather flimsy.
3 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!
Si- Customer Experience Team
Easy to order and very quick delivery.
Item is a Christmas present so can’t comment yet on how well the steamer works. It arrived very quickly and the box looks very stylish. Also, the box is quite heavy so I’m sure the steamer will be a substantial appliance. Very pleased with the service.
1 décembre 2024
Réponse de Steamery UK
Hi,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Si- Customer Experience Team
Poor product but excellent Customer Service
The Pill machine is a complete waste of money - very pricey and offers no larger fluff capacity or run time than any other battery product on the market.
HOWEVER, when I advised the company of my disappointment, they immediately arranged for an uplift and refund - without question. Excellent customer service!
29 novembre 2024
Réponse de Steamery UK
Hi,
Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to
pass this feedback onto the rest of the team.
Si- Customer Experience Team
Réponse de Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Quality product that gives a great finish
I have now purchased three of these amazing de bobblers. They do exactly what they say they do. I have lots of cashmere and they are helped to stay in immaculate condition by using my steamery de bobbler. I wouldn’t be without one
28 novembre 2024
Réponse de Steamery UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Réponse de Steamery UK
Hi Charlotte
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Réponse de Steamery UK
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Great item.
Great item delivered promptly. Second one bought as a gift. Had mine for several years.
29 novembre 2024
Réponse de Steamery UK
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Poor service order not fulfilled
I have paid in full but received only the Cumulus Home Steamer. You have not responded to my email chasing the remainder of my order.
Asking for a review is not acceptable
This is the first and only time buying your products and will not be recommending eventhough I love the steamer. Ethics and trusting a brand is important to me.
I've received my sales invoice with all of my order included. DPD delivered 1 box of 1. The actual product also states qty 1 PC with the name of steamer.
29 novembre 2024
Réponse de Steamery UK
Hi Nicola,
Thank you for getting in touch. I can see you emailed us on the 2nd and we replied to you on the 5th. I can only apologise for this delay, as an explanation we were dealing with a high volume of calls and emails after the black Friday sales. I can see that my colleague swiftly arranged for the missing item to be resent as soon as we got to your email. I am glad that we managed to resolve this for you.
Si - Customer Experience Team
Bought a few bits from steamery lately…
Bought a few bits from steamery lately .
Steamer , lint roller and defuzzer all ok but quality of materials is poor for premium price . Plastics feel cheap and will see how long they last .
26 novembre 2024
Réponse de Steamery UK
Hi Bryan,
Thank you for taking the time to leave a review. We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.
Si- Customer Experience Team
Excellent service
Haven’t used the steamer yet but the buying process was great. A good price and lots of information given
27 novembre 2024
Réponse de Steamery UK
Hi,
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!
Si- Customer Experience Team
Réponse de Steamery UK
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Great products!
Great products! I have a jumper de-bobbler too and it is useful and pleasing to hold, use...
26 novembre 2024
Réponse de Steamery UK
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Super speedy delivery for a Christmas…
Super speedy delivery for a Christmas present - great service!
23 novembre 2024
Réponse de Steamery UK
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
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