The members of staff were that I spoke to were ever so helpful. Prior to speaking with them I had the taped message saying abuse etc would not be tolerated. They were so nice that I cannot imagine p... Voir plus
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Lisez les avis des autres
Credit application was accepted in less than a few minutes. Allowing me to control my account online helped me quickly change the payment date to be congruent with my other Direct Debits so that I cou... Voir plus
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The customer service team, clearly answered all my questions. Gave me next steps and validated everything within minutes making the whole process stress free.
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My wife passed away on 29/09/2026 so I made the call to ask for any financial support that may be available to me regarding my upcoming payment on 19/09/2026 and woth great relief your team have a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Stellantis Financial Services, we offer a wide range of car finance products across new and used cars within the Stellantis group. Let us help you discover which finance options are most suitable for you!
Coordonnées de contact
Royaume-Uni
- stellantisfinancialservices.co.uk
4,2
Bien
5 k avis
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Replying to requests of a settlement…
Replying to requests of a settlement figure was very quick giving me time to asess my next move berore another patment was due,
11 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Susan,
We're so glad to hear that our prompt response regarding your settlement figure was helpful. We always aim to provide timely information to assist our customers with their financial planning. Thank you for your positive feedback!
Bethan
Customer Service Team Leader
Stellantis Financial Services
It was a fast way to change my details
It was a fast way to change my details! Very straight forward.
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Geraint,
We are so happy to hear that updating your details was a straightforward and fast process for you! We appreciate your positive feedback.
Bethan
Customer Service Team Leader
Stellantis Financial Services
The whole team were very pleasant
The whole team were very pleasant, and dealt with my application at my pace as an older person and I was finding the verifying process quite overwhelming and confusing but they helped me through it.
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Keith,
We're so pleased to hear that our team was pleasant and supportive throughout your application process. We understand that verifying can sometimes feel overwhelming, and we're glad we could assist you at your pace. Your positive feedback is greatly appreciated!
Bethan
Customer Service Team Leader
Stellantis Financial Services
Excellent service a fantastic customer…
Excellent service a fantastic customer care
11 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Paul,
We appreciate you sharing your feedback. We are so happy to hear that you received excellent service and fantastic customer care!
Bethan
Customer Service Team Leader
Stellantis Financial Services
The Dealer Arnold Clark was the problem…
The Dealer Arnold Clark was the problem with poorly trained Sales staff resulting in Various hickups.
A Leapmotor C10 sold to me has many problems with the Onboard Tech.
I am on the verge of rejecting the car after only 14days of ownership and in that time I have only driven the car for 3days.
I have been back to the Dealership in Aberdeen 3 times with the car,however the manager passed of my concerns as teething problems.I have agreed to a vehicle check on Tuesday 22nd but I am looking to reject this vehicle as the software and even the car app on my phone give false information.
I could go on and on but I would only be adding to my great disappointment.
Regards
Mr John Thornton.
14 septembre 2026
Réponse de Stellantis Financial Services UK
Hello John,
We appreciate you taking the time to share your experience with us. We are genuinely concerned to learn about the significant issues you've encountered with your new vehicle. We understand your frustration regarding the sales process and the ongoing technical difficulties. We are committed to ensuring our customers have a positive experience, and it's clear we have fallen short in this instance. We will thoroughly investigate the concerns you've raised about the vehicle's performance and the service you received. We value your feedback as it helps us identify areas for improvement in both our sales training and our technical support processes.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Stellantis finace was very helpful in…
Stellantis finace was very helpful in arranging my loan in very quick time it's been a pleasure doing business with them.
11 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Beron,
We're so pleased to hear that our finance team was very helpful in arranging your loan quickly and that you had a pleasurable experience doing business with us. Thank you for your positive feedback!
Bethan
Customer Service Team Leader
Stellantis Financial Services
Réponse de Stellantis Financial Services UK
Hello Deryck,
Thank you for your wonderful feedback! We are so pleased to hear that you found everything to be good and straightforward.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Disorganised!
At the end of my lease I knew that I owed an excess mileage charge. I waited weeks for a letter which when it arrived had 3 lines of excess mileage equaling over £2000, far in excess of what I owed. I rang and was told that they were aware there was an error and I only in fact owed a couple of hundred pounds which I paid over the phone. I then received another letter stating I owed over £2000. Then on another letter stating I owed over £2000. Then finally a letter telling me how much I actually owed, but not informing me that the previous letters were in error or acknowledging that I had already paid. A mess! If I’d paid the £2000, god knows when I would have had a refund.
11 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Morgan,
We appreciate you taking the time to share your experience regarding the excess mileage charge. We understand how frustrating it must have been to receive multiple incorrect statements and to have to clarify the actual amount owed, especially after you had already made a payment. We are reviewing our internal processes to prevent such communication errors from recurring and to ensure that our customers receive accurate and timely information. Your feedback is invaluable as we work to improve our service.
Bethan
Customer Service Team Leader
Stellantis Financial Services
One of the hardest companies I have…
One of the hardest companies I have ever dealt with, never again will a purchase a vehicle using this financial establishment
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello,
We are truly sorry to hear about your difficult experience with our financial services. We are committed to improving our processes and appreciate you sharing your feedback. If you would like to discuss this further please do not hesitate to contact our customer service team.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Leapmotor B10
Nicola has dealt with my last 3 vehicles and as always vey polite, helpful and experienced at what she does. If I could give her any more than a score of 10 out of 10 I would do so.
11 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Stephen,
We are so happy to hear about your excellent experience with our team member. It is wonderful to know we consistently provide helpful and experienced service. Thank you for your kind words and for choosing us for your vehicle needs.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Awful company
Awful company, doesn't respond to complaints properly, just tells you to contact the ombudsman. They pass to a contractor their car collection and it takes a whole month, so they get another months payment. I wouldn't mind but I'm only handing my car back after the main dealer damaged my car and we're absolutely useless in providing customer care to any kind of standard. I'm still waiting for any follow up paperwork, or final response to my complaint. Will never use this company again and would recommend other think really carefully about using this company for financing.
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Wendy,
We are truly sorry to hear about your frustrating experience. We understand your disappointment regarding the car collection process and the issues you've faced with customer care. We regret that we haven't met your expectations and that you're still awaiting a final response.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Never had a problem with customer…
Never had a problem with customer service, but also never received so many ridiculous charges for damage that was there previously on a used vehicle time of purchase during a VT. The agent seemed to say that it was my responsibility to take on those damages at time of purchase - Fuming tbh, nothing explained clearly about that.
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello,
We are sorry to hear about your recent experience with the vehicle charges. We understand your frustration regarding the damages and the explanation provided. We can see a complaint has been raised which will be investigated and the team will be in contact with a resolution.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Réponse de Stellantis Financial Services UK
Hello Elizabeth,
We are so pleased to hear that we were able to help you and cover all your enquiries. Thank you for your kind words.
Bethan
Customer Service Team Leader
Stellantis Financial Services
I needed to speak with someone about my…
I needed to speak with someone about my term of contract coming to an end...could not get to talk to anyone !....
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Mel,
We apologise for the difficulty you experienced reaching us. We are reviewing our communication channels to ensure better accessibility for our customers. We will ensure to get an agent to contact you to discuss further.
Bethan
Customer Service Team Leader
Stellantis Financial Services
An extremely helpful telephone advisor.
Your telephone advisor was extremely supportive and empathetic towards my issues regarding the use of online and digital services.
My enquiry was delt with over the phone in a professional manner and I received all necessary documents and information by post.
11 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Jan,
We are so pleased to hear that our telephone advisor was able to provide you with such supportive and empathetic assistance regarding your online and digital service inquiries. It's wonderful to know that your query was handled professionally and that you received all the necessary documents and information.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Réponse de Stellantis Financial Services UK
Hello John,
We're so pleased to hear that your experience with us was smooth and straightforward. Thank you for sharing your positive feedback!
Bethan
Customer Service Team Leader
Stellantis Financial Services
Réponse de Stellantis Financial Services UK
Hello,
Thank you for leaving such a positive review.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Your website is rubbish
Your website is rubbish. You can’t even get an email to customers who have forgotten their password! Goodness knows how long that message saying ‘we’re working on it’ has been on there! The call centre staff were very good indeed but goodness me, it takes forever to get through and you’re constantly being told to go on the website, even though there’s a problem with it! So frustrating!
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Maggie,
We are truly sorry to hear about the difficulties you've experienced with our website, especially regarding the password reset function. We understand how frustrating it must be to encounter these issues, particularly when trying to reach our call centre. Your feedback is invaluable as we work to improve our services.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Very helpful and polite staff got my…
Very helpful and polite staff got my question answered only thing was trying to get thru to a person .it was press this press that
I nearly gave up but wanted my question answered
18 septembre 2026
Réponse de Stellantis Financial Services UK
Hello Anna,
We're so glad to hear our staff was helpful and polite in answering your question! We understand your frustration with the automated system and appreciate you persevering. We are always working to improve our customer experience.
Bethan
Customer Service Team Leader
Stellantis Financial Services
Réponse de Stellantis Financial Services UK
Hello Terry,
We are so happy to hear you are very happy with the service we provided. Thank you for sharing your positive feedback with us!
Bethan
Customer Service Team Leader
Stellantis Financial Services
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