Stevensons Furniture Avis 920

I ordered a lovely gold coloured mock crocodile metal pgoto frame , the website was easy to navigate and my parcel came within a few days, it was packed really well it.

Appalling service, good product. Ordered 6 dining room chairs totalling almost £1000, all paid on the day, on 5th June 2025. We were told they would be ready to collect (we opted for collection) around mid-July. As we were moving house we said that was ideal. Up until that point, no concerns, great service in store. Unfortunately, that ended there.

6 weeks go by and on 20th July (by this point we had moved into our new home) I called to ask where they were, or if we had a collection date as I had no contact from them. I was then informed they had bern delayed until end of August. I was frustrated that we had not been informed, and requested compensation for the delay. Thought they may have offered something but they didn’t, so I requested. I was informed that the manufacturer may be able to offer some compensation, and they would be in touch next week. Next week comes around and no contact so I called again, and was told that it was up to the manufacturer and they would email me soon. No contact made…again.

The saga continues. We went on holiday in August and I emailed to ask that if they were trying to reach us, please do so by email because we won’t get any phone calls. Shockingly… no response.
By 23/08/2025 we were extremely frustrated that we had not been given an update on the chairs, and were still waiting. We considered asking for a refund and not having the product. On this day, I called again and was told they were expected by the end of the following week. I call again the following week and was told it would be yet another week because ‘actually, I said 2 weeks’ according to the lady who answered the phone… she definitely didn’t. At this point I again requested some form of compensation as it had now been 7 weeks delayed from the initial date of mid-July. We were offered free delivery, equivalent of £30, considering we spent nearly £1000 I was not pleased. I confirmed that they would be delivered to the new address as we had moved since making the order.

On the Monday after were were told they would be delivered to store, now the 12/09/2025, my partner called them and we went into that call thinking that if we have no update and are told to wait longer, we will request a refund and go elsewhere. Miraculously, they were ready. Again, they had not bern in touch to arrange delivery or offer a date.
We were finally given the date of 22/09/2025 and were told ‘afternoon’. We were relieved we were finally getting somewhere after 3 months since ordering. On the day of the delivery, they deliver to the address on the order, despite me confirming the new address in earlier calls. Thankfully my parents lived there so called me to sort the mess out. As it was the same town and only a 10 minute drive away, the drivers agreed to deliver them to the new address, I thanked them and reiterated that I knew it was not them who made the error. They were great for delivering to the correct address in the end.

When finally receiving the product we were very pleased with them. Excellent quality and they removed all the packaging.

All in all:
- no updates given, constantly required chasing and calling them.
- the manager never contacted us, I did ask but they were conveniently unavailable
- no offer of compensation, again waited until I asked and even then several times
- 8 weeks delayed
- quite rude on the phone
- great delivery drivers
- great product

The service we received was excellent. Caroline explained and helped us with her product knowledge. We only went in for a mattress and came out with a mattress and two chairs.

came to stevensons to buy a new bed,
was seen by caroline who was very helpful,
we came a couple of days earlier where she let us try the different types of beds and mattresses and what was on offer in the sale.
we decided to go back and purchase the one we wanted. Delivery was fast and perfect
Would recommand them.

A very helpful and friendly team.

My furniture was delivered with the utmost care, so thank you!

I'm pleased to be supporting our local business and shall definitely use Stevensons again!

Brilliant service. Any questions we raised on the online Chat were all answered promptly and nothing was too much trouble for the Staff.

All l can say at the moment is that the service was excellent,but there is a four week wait for my purchase so can't comment on that.

All staff were exceedingly helpful and made our ability to buy a really quality bedroom and dining room furniture collection.

We have purchased a considerable amount of furniture from Stevensons over the past 9 months and cannot fault a single thing. On each visit to the store all staff were attentive, considerate and helpful as indeed they were about 25 years ago when we purchased our first range of furniture from them.
Stevensons are always our first port of call should we need furniture ( there’s never any sales pressure from them either), offering great quality and a wide range of furniture, make sure they are yours too. We are thrilled with the whole ‘Holme’ range of furniture we have recently purchased for the lounge, hallway and bedroom.
We will definitely return when needed and strongly recommend this local, family run business.

Employs good staff
Friendly knowledgeable and efficient

very helpful and pleasant assistance

the lady in the beds department was very helpful i can not thank her enough she was great

Fantastic friendly service, nothing is too much trouble. I bought exactly what I wanted and was 100% happy with my experience.
Thankyou to all the staff that made my shopping experience flawless, I hope your wages are in-line with your experience xxx

Showroom was pleasant and inspiring. The chair was fairly priced and excellent quality

Staff helpful and friendly.

Excellent quality and service.

The lady who showed us round the store was extremely helpful and patient with our questions.

Very well laid out store.
Competitive pricing.
Something for all age groups.
No sales pressure.
Even offered a coffee

Purchased a recliner sofa from Stevesons, the Lady was very helpful and polite. She was very helpful when I was choosing colour and material. I can’t comment on sofa has I’ve not got it yet. The service of the shop was good

Fantastic customer service, very friendly team and beautiful furniture, we will definitely be back