Timely notification of an issue with delivery. Staff responded promptly and politely to my problem. I haven't received the goods yet, so fingers crossed, all will go well.
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Lisez les avis des autres
Not happy no response from them order got sent back to sender apparently not enough address info but they have the street and number, suburb,postcode,state,country but require more? Went with this bra... Voir plus
Garbage and misleading company. Ordered beginning of December for Xmas. Arrived in January. No mention of it coming from China. Was offered a 40% refund if a PayPal dispute was withdrawn [which was ad... Voir plus
My initial order arrived before Christmas as promised. I didn't read the fine print to see a club wasn't included!! I ordered this ,and it was on back order. To cuta long story short, I forgot about... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
StickyGolf Pro brings friends and families together with epic golf battles anywhere, anytime. It's the perfect gift for golf lovers and beyond, ideal for backyard barbecue battles or indoor golfing showdowns. Experience the thrill of playing golf while practicing your skills in the comfort of your own space.
Coordonnées de contact
2,8
Moyen
129 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Unreliable delivery and NO CONTACT OPTIONS but issue resolved
(UPDATE) - Sticky Golf has addressed the issue from their end. Resent out a new product. Happy to have things move along. Response rate could be better but over a busy period like Christmas/new years some leeway has to be given and customer service since that hiccup has been a relief. Still no response from the couriers - WOULD NOT RECOMMEND COURIERSPLEASE. Thank you Sticky golf for the resolution.
(Original Review) Ordered 15th December and still has not arrive (9/1/2025). Courier was unreliable - Reports 3 attempted but I was home for 2 of these "Attempts". Last update on shipping was "Delivery requires more information" on the 23rd December. I have tried to contact the Courier (Couriersplease) and Stickygolfpro multiple times with no response from either and at this stage no resolution in site.
9 janvier 2025
Avis spontané
Réponse de StickyGolf Pro
Hi Nicholas,
Apologies for the issues with the courier and the lack of response from our team - I know this must be frustrating. While we can't control courier delays, we're currently reviewing our delivery partners in an attempt to improve our overall service. We've flagged your case for immediate resolution and will be in touch shortly to get this sorted. Thanks for your patience.
Items didn't arrive on time, paid express
Bought 2 Stickygolf sets and a club. Paid express so I would receive before Christmas as the website advised.
The mat and balls arrived before Christmas but the club did not. There was NO mention of this being out of stock on their website when I bought this. They sent me an email to advise that it was out of stock in Australia and that it would be sent from the international warehouse.
"Thank you for your recent order! We wanted to update you regarding the Wedge Club included in your purchase. To ensure it arrives on time, we’ve arranged for the Wedge Club to be shipped from our overseas fulfillment center.
The rest of your items will be shipped as usual via express post. We’ve taken this additional step to prioritize timely delivery and appreciate your patience during this process"
To me that implied it would arrive before Christmas like I paid for. If I had known it would be January 7th before I would see this I would have cancelled and bought one somewhere else. This set is absolutely useless without the club! I had to give the set to someone for Christmas without the club, so it couldn't even be used.
I have sent several emails regarding a refund on the postage. They reply saying the item is on it's way. No acknowledgment of refund.
15 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Kate,
I'm really sorry to hear about your experience and the frustration caused by the delayed delivery of the club. I completely understand how disappointing it must have been to give the gift incomplete.
Our intention was to ensure you received everything on time, and I apologise for the misleading communication regarding the shipping timeline. We should have made it clearer that the club might arrive later due to stock issues.
Regarding your request for a refund on the postage, I've processed this for you along with a 20% refund on your total order.
Thank you for your patience and understanding. Please don't hesitate to reach out with any further issue or feedback!
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!! I ordered on 25th November as a Christmas present & it STILL has not arrived!! I have contacted their customer care team many many times & the best they can do is 'we'll check with logistics for you'. First delivery was returned to sender, second has had no update since 13th December?? Absolutely ridiculous!! Trying to organise a refund is another mission in itself.
**Edit: This response is absolutely bollocks. Yes the logistics has been updated on the 9th January with 'on board for delivery' yet tell me why it has not been updated since?? It does not take 5 days for delivery from the Sydney Depot to Sydney Metropolitan area. There have been NO delivery attempts & if there had been, considering it is being delivered to a business, it would have been successful. I am yet to receive any communication from your customer care team & will be contacting the ACCC as necessary if a refund is not provided within the next 5 business days.
9 janvier 2025
Avis spontané
Réponse de StickyGolf Pro
Hi Ellie,
We’re really sorry for the serious delay with your order. While unforeseen courier issues are out of our control, we’re committed to improving both our communication with customers and our delivery partners where possible.
We can see there was an update on Jan 13th regarding a failed delivery attempt - rest assured it's on the way and should arrive within the next week!
Nevertheless, we're disappointed that your order has taken so long to arrive. Our support team will be reaching out shortly to help resolve this for you ASAP.
Thanks for your patience and understanding.
Do not buy from this company
Do not buy from this company. Ordered on 5 December 2024. Still has not arrived. No response to any of my emails. No tracking number provided. Scam!
5 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Lou,
I’m really sorry that your order still hasn’t arrived and for the frustration this has caused. I completely understand your disappointment, and I want to apologise that our customer support hasn’t been as responsive as it should have been. We pride ourselves on providing excellent service, and we definitely missed the mark here.
While we can’t control courier delays, we’ll do everything we can to resolve this for you. Our team will be reaching out to you shortly with a solution. Thank you for your patience, and once again, we’re truly sorry for the inconvenience.
Like all the previous reviews DO NOT…
Like all the previous reviews DO NOT BUY FROM THIS COMPANY! I wish I'd looked at these reviews before purchasing. I ordered in plenty of time for Christmas but it didn't arrive until after Christmas. I've contacted them to arrange a return but I've received no response - either by email or by completing their online contact form. The company is a shambles!
8 janvier 2025
Avis spontané
Réponse de StickyGolf Pro
I’m really sorry that we didn’t meet your expectations and that your order didn’t arrive in time for Christmas. This is definitely not the experience we want for our customers.
If you could provide us with more details about your order, we'll have our customer support team reach out immediately to resolve this for you.
Thank you for your understanding, and again, we sincerely apologise for the inconvenience.
Don't waste your money. Scam!
Ordered 6th of Dec for a Christmas present... This has yet to arrive (they said 8-12 business days delivery). They send generic "sorry it's a busy period" responses. Also will delete any negative comments on their ads.
6 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hey Diana,
We’re truly sorry for the delay and the disappointment of your order not arriving by Christmas. I'm glad to see your order was eventually picked up on the 9th of Jan, but we understand how frustrating the delay would have been.
I appreciate your feedback as we aim to improve our delivery service and communication with customers.
We've processed a partial-refund for you due to the inconvenience caused. Thank you for your patience, and once again, we’re deeply sorry for the trouble caused.
Ordered Nov 23
Ordered Nov 23, 2024. It is now Jan 5, still hasnt shipped. They keep sending me a generic response email saying they are looking into it. Total scam.
23 novembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Amanda,
I'm sorry to hear about the experience you've had with StickyGolf Pro. I want to have this issue resolved for you immediately!
If your order hasn't shipped, we’ll process an immediate reshipment or refund for you. If you can provide us with more details about your order, our customer support team will reach out to help resolve this as quickly as possible.
Thank you for your patience, and again, we sincerely apologise for this overall experience and inconvenience.
EDIT: Hey Amanda, I can see that your order was reshipped on the 17th of Jan. Your original order was delayed due to a Canada Post strike. We have refunded your order nonetheless due to the inconvenience caused. I apologise once again and appreciate your patience!
Finally arrived after nearly 3 weeks
Finally arrived after nearly 3 weeks! Missing the main game mat!!
Feeling ripped off 😌
Should have checked trust pilot first!
Update;
Company sorted this out with a full refund and sent the missing mat 😊
3 janvier 2025
Avis spontané
Réponse de StickyGolf Pro
Hi Darlene,
I’m really sorry to hear about the missing game mat, and I completely understand your frustration. This is certainly an anomaly that we want to resolve right away.
Our customer care team will reach out to have a replacement order dispatched immediately. We'll also refund your original order for the inconvenience caused.
I appreciate you flagging this for us, as it helps us improve our processes and work towards a faultless experience for 100% of our customers.
Thank you for your understanding, and we’ll make sure to get this sorted for you ASAP!
Terrible experience
Terrible experience - once money was received, poor communication, delivery times and responses regarding product concerns, escalations.
Gave ample time and communication for support but sadly all comments dismissed and not even addressed.
19 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Daniel,
I’m really sorry to hear about your poor experience with us. We strive to provide the best service possible and it’s clear we didn’t meet your expectations. That’s not the experience we want for any of our customers.
I apologise for the lack of communication and the issues you encountered with delivery. We understand your frustration, and we appreciate your feedback as it helps us improve our product, processes and service.
Our customer support team will reach out shortly to rectify this. Please don't hesitate to share any additional concerns or feedback.
Thank you for your patience, and again, I’m really sorry for the inconvenience caused.
Purchased as a Christmas gift for my…
Purchased as a Christmas gift for my nephews and they have been playing non-stop. It's a fun concept and delivery was quick.
26 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Thanks Ben!
Complete rip off
Complete rip off. Very cheaply made, not worth 10% of purchase price, not even in a box. I requested a return - refused and they’ve offered me 15% refund. I feel robbed.
19 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Karen,
I’m really sorry to hear that your experience wasn’t as expected. It’s disappointing to hear that the product didn’t meet the quality you were hoping for, and I apologise that we weren’t able to resolve this properly.
We'd love to learn more about your feedback so that we can work on improving our product and service.
Our customer support team will reach out to work through a solution and make this right.
Thanks for your patience, and we’ll do everything we can to resolve this for you.
Ordered product never came
Ordered product never came, and when i enquired they said to keep waiting. After a month no product received and yet to receive a refund
26 novembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Jan,
I’m so sorry for the frustrating experience you’ve had. I completely understand how disappointing it must be, especially with the timing and not receiving your product in time for the holidays.
We want to resolve this for you as best we can. If you can provide us with your order details, our customer support team will reach out immediately to assist and ensure this is sorted out.
Thanks for your patience, and we’ll be in touch ASAP.
Poor experience
Bought it on the 7th December for a Christmas present. Have not heard anything since. Assuming I have lost my money. Addendum - parcel arrived (Dec 30th). It missed the Christmas window but at least it arrived.
27 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hey Dorothy,
I’m really sorry your order didn’t arrive in time for Christmas – we want all of our customers to receive their orders within the expected timeframes. Unfortunately, packages can occasionally get delayed or lost in transit by couriers, and we understand how frustrating this can be.
If there’s anything further you need, please provide more information about your order, and we’ll reach out immediately to resolve this for you, whether that means a reshipment or refund.
Thanks for your understanding, and we’ll make sure to assist you as best we can.
I placed an order at the beginning of December
Thank you for your response and for explaining the delay.
I understand that the Canada Post strike was beyond your control. However, the lack of communication throughout this period was concerning, and I was worried when I didn't receive any updates despite my emails and DMs.
I'm relieved to have finally received my order last week. I hope this feedback helps improve your communication during unforeseen events in the future.
Thanks for your assistance and understanding.
Best,
Lori
24 décembre 2024
Réponse de StickyGolf Pro
Hi Lori,
I’m really sorry for the unexpected delay with your order, especially since it was meant to be a Christmas gift. Unfortunately, Canada Post experienced a strike that we didn’t anticipate, which led to widespread delivery issues in November and December.
We really appreciate your feedback, and we're actively working on improving how we communicate these types of delays to customers in the future.
If you could please provide more details about your order, our customer support team will reach out immediately to assist you and arrange a refund if you have not yet received your order.
Thanks again for your patience, and we apologise for the frustration this has caused.
Scam - have never received this item
I ordered this item on the 19nov 24 and it is now xmas eve at 11pm and i still have not received it- this was a present for my son and now he will not have it! I emailed them on the 15/12/24 to advise them that i hadnt received my package as yet so they had time to try to rectify. They have done nothing. I asked them to send me another so i could have in time for xmas and then i would return the original one when i got it- they wouldnt. I asked then to refund my money so i could but my child something else- they won’t …i have sent so many messages and emails and they continually say they are investigating with their courier service but i havent heard anything.
I think this business is a scam and i am not going to get my product nor get my money back.. i feel i have been totally scammed by this business! They have my money and i dont have the present for my son for xmas!!
So incredibly sad and frustrated and am dreading xmas morning and what i am going to tell my son.
Please beware as dont wont this experience to happen to anyone else.
Foot note- 3.1.25 i got a refund.
24 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hello Sue,
I’m sorry for the frustration and disappointment you experienced with your order. We completely understand how upsetting it must have been not to have the gift in time for Christmas, and we sincerely apologise for the inconvenience caused.
While we did our best to investigate and resolve the delay with our courier, we realise this doesn’t change the fact that your son wasn't able to unwrap the awesome gift you ordered. We’re glad to hear that the refund has now been processed, but we deeply regret that we were unable to fulfil your order in time.
Thank you for your feedback. We are taking steps to improve our processes and communication to prevent situations like this from happening in the future. If there’s anything else we can do, please don’t hesitate to reach out!
Awful.
Ordered this product, as it looked fun, based on an Instagram advert. After 3 weeks of it showing as in transit - I chased them. The order was constantly delayed. I had no reply from any of my emails or Instagram messages. When it finally arrived, the golf club was incomplete (needless to say the quality was awful!) the packaging was damaged and I dread to think what quality the product is. This is a joke of a company. Awful product. Awful customer service. And any comment you make on their Instagram warning others of the shocking service gets deleted.
23 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Stu,
I’m so sorry to hear about your frustrating experience with your order. We definitely don’t want our customers to feel like this, and it’s concerning to hear about the delays, lack of communication, and overall product quality.
It’s disappointing to learn that your product arrived incomplete and in poor condition, and I understand how upsetting that must have been for you, especially after waiting so long.
Our team will be reaching out in an attempt to make this right. We'd also love to hear your feedback so we can work on improving our product and service, to ensure we're meeting customer expectations 100% of the time.
If there were any defects impacting your product performance, we can arrange an immediate replacement or refund. Once again, I'm terribly sorry for your poor experience Stu!
Really No sticky golf
Hello, been waiting for this since the 9th December. All sorts of issues with tracking and delivery and still not here. Please DO NOT PURCHASE!!
23 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hey Christopher,
I’m really sorry to hear your order didn’t make it in time for Christmas and only arrived on Jan 10th. I can imagine how frustrating that must have been, especially during the holidays. We truly appreciate your patience and understanding, and to help make up for the hassle, we’ve processed a partial refund for you.
Thanks again for sticking with us, and we’re genuinely sorry for the trouble. If there’s anything else we can do to help, just let us know!
Refund provided
scam?! unfulfilled order.
Update 1:
2 months and waiting. supposed to be 8-12 day delivery.
Company responded to this post saying they take issues seriously.
Have responded with reference number and name for company. Requesting a full refund. Have approached paypal and scam watch
Update 2:
Company has provided full refund through paypal. Very impressed.
3 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
I’m really sorry to hear about your experience. We take all feedback seriously and want to help resolve any issues you're facing.
Could you please provide more details about your order, like your order number or full name? That way, we can look into this and assist you further.
EDIT: Hey Rich, thanks for providing your info. I can see there's been a significant hold up with your order. It moved from Sydney since the 13th of Jan: https://stickygolfpro.com/apps/parcelpanel?nums=YT2434921403024063
Hopefully it should arrive soon, but I've processed a full refund for you regardless. Apologies once again for the frustration caused by the shipping delay!
Read before you buy
Starting to slowly understand, google reviews for ANYTHING prior to purchase. I ordered this item on the 5th December for my husband for Xmas.. it’s been stuck somewhere since the 18th Dec. Received one email response to be patient.
I can already tell from other reviews it will be a waste of money. Disappointing
18 décembre 2024
Avis spontané
Réponse de StickyGolf Pro
Hi Amber,
We’re glad to see that your order ended up arriving before Christmas! We apologise if our communication and order tracking did not meet your expectations.
If there’s anything further we can assist you with or if you need any help, please don’t hesitate to reach out. We’re here to help!
Réponse de StickyGolf Pro
Hi Linda,
I’m really sorry to hear about your experience and that you’re not satisfied with our product. We’d love to learn more about the specific issues you're facing so we can resolve any defects for you.
If you could provide us with your order number, we’d like to do our best to rectify this!
Thanks for bringing this to our attention, and we look forward to helping you resolve this.
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