After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Voir plus
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Lisez les avis des autres
Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Voir plus
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The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Voir plus
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Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Coordonnées de contact
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Royaume-Uni
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,8
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Amazing service following an RTA
Amazing service following an RTA. Efficient, easy to deal with, friendly staff. Made a bad situation a little easier to deal with. Jack Needham and Lewis Broomhall have been particularly great. Would highly recommend
17 juillet 2025
Réponse de Stocalfe Response
Hi Jen,
Thank you for your wonderful review! We're so pleased to hear that our team was able to support you following your RTA and help make a difficult situation a bit easier. Jack Needham and Lewis Broomhall will be especially pleased to know their efforts made a positive impact.
We really appreciate your recommendation and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Con artist
HORRIFIC is the only word I can use to describe this company DO NOT USE THEM!!!
They led me to believe that they were my insurance company! And I was in a non fault accident and they are trying to get money from me as the third party won’t pay for the hire vehicle they are absolutely horrific and vile sent me to a debt collector for £15000 absolute joke of an establishment
17 juillet 2025
Avis spontané
Réponse de Stocalfe Response
Hi Mr Dobson,
Thank you for your review. We're sorry to hear you're unhappy with your experience, but we would like to clarify a few important details.
We’ve reviewed your complaint and can confirm you’ve recently been in touch with your case handler. Following your non-fault accident, we provided you with a replacement vehicle and arranged for the repairs to your damaged car, all at no upfront cost to you.
Unfortunately, the at-fault insurer has been difficult and is requiring some final information from you before they will settle the claim. We understand how frustrating this can be, but please rest assured that you are not being chased by a debt collector. We simply need those final details from you to bring this matter to a close and ensure the at-fault insurer fulfils their obligation.
Our team is here to help and guide you through the last steps. Please don’t hesitate to reach out so we can resolve this as quickly as possible.
Kind regards,
Stocalfe Response
Fantastic experience
Very responsive, handled the claim
Quickly and professionally. Very clear throughout the process. Could not fault the process or individuals involved (Simon and Lewis). They have been exceptional
9 juillet 2025
Réponse de Stocalfe Response
Hi,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found the process smooth, clear, and professionally handled. Simon and Lewis will be especially pleased to hear your kind words they always strive to provide exceptional service, and it's great to see that reflected in your experience.
If there's anything you need in the future, we're always here to help.
Best regards,
Stocalfe Response
Outstanding Service from Stocalfe…
Outstanding Service from Stocalfe Response – Truly Impressed!
I wanted to share my sincere thanks and appreciation to the whole team at Stocalfe Response for the exceptional way they handled my recent no-fault RTC. From start to finish, the process has been seamless – I genuinely can’t fault their efficiency, professionalism, and care.
A special mention goes to Luke, who has been brilliant from the very first day of the accident. He’s been approachable, diligent, and professional throughout, while also bringing a really personable and caring approach that’s made a difficult situation much easier to navigate. Even during his time away from the office, it was clear he’d communicated thoroughly and effectively with Sian and Lewis, both of whom kept things moving and were just as helpful and professional.
You often hear negative stories about insurance experiences during car accidents, but Stocalfe Response have absolutely nailed customer service. I’m genuinely relieved that when I took out my policy with First Central, Stocalfe turned out to be the partner company handling my claim – I couldn't have asked for better support.
From reporting the incident, to the coordination of the hire car, to communications with the third-party legal team – everything has been handled so smoothly. The team took the weight off my shoulders and allowed me to focus on recovering and getting life back to normal.
Huge thanks to Luke, Sian, Lewis, and the wider team – you're doing a fantastic job.
2 juillet 2025
Avis spontané
Réponse de Stocalfe Response
Hi Jude,
Thank you for your amazing review! We're so pleased we could support you through your no-fault RTC and make the process as smooth as possible. Luke, Sian, and Lewis will be thrilled to hear your kind words, they truly go above and beyond to provide compassionate, professional service.
We're glad we could take the weight off your shoulders and help you focus on your recovery. Your feedback means a lot to us!
Best wishes,
Stocalfe Response
Still waiting
I was involved in a RTC, initial thoughts fantastic company. 2 weeks later I had to call and ask what was happening with my repairs. A delay they said. I contact the repairers and the advised still waiting on authorisation. I then emailed the Managing Director, 20 minutes later I had confirmation the repairs had been authorised. I will wait and see how long it takes to get my car back. Now 4 weeks and still waiting for the repairs to be completed.
11 juin 2025
Avis spontané
Réponse de Stocalfe Response
Hi Sharon,
Thank you for taking the time to share your feedback, and we're very sorry to hear about the delays you experienced.
While we're pleased that your initial impression of our service was positive, we understand how frustrating it must have been to chase updates on your vehicle repairs. We've since been in touch with you directly to provide a full update, and our claims handler has apologised for the delay in the repairer providing their estimate, which unfortunately impacted the authorisation process.
We really appreciate your patience throughout and assure you we're working closely with the repairer to ensure everything now progresses as swiftly as possible.
If you have any further concerns, please don’t hesitate to get in touch with us directly, we're here to help.
Kind regards,
Stocalfe Response
Very happy quick and efficient and…
Very happy quick and efficient and excellent service provided highly recommended
13 juin 2025
Réponse de Stocalfe Response
Hi Louise,
Thank you for your fantastic 5-star review!
We're so pleased to hear you were happy with the quick, efficient service you received. Providing a smooth and stress-free experience is always our goal, so it's great to know we delivered on that for you.
We really appreciate your recommendation and your kind words.
Best wishes,
Stocalfe Response
I had an accident and Stocalfe helped…
I had an accident and Stocalfe helped me. Lewis is my file handler and has been excellent and communicated loads, so has Luke and amber. Sian also set my file up and reassured me instantly.
13 mai 2025
Avis spontané
Réponse de Stocalfe Response
Hi Ciara,
Thank you so much for your 5-star review!
We're delighted to hear that your experience with us has been so positive following your accident. It's great to know that Lewis, Luke, Amber, and Sian all provided you with excellent support and communication throughout, we'll be sure to pass on your kind words to the team.
Reassuring and guiding our customers through a stressful time is exactly what we're here for, so we're really pleased we could be there for you when you needed it most.
Wishing you all the best moving forward, and thank you again for taking the time to share your experience.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Linda,
Thank you for your 5-star review! We're so pleased to hear you found our service quick and helpful. We're always here to support you when you need us.
Best wishes,
Stocalfe Response
Quick response
Quick response, kept informed at all stages, very helpful. Made process very easy.
13 mai 2025
Réponse de Stocalfe Response
Hi,
Thank you for your 5-star review! We're really glad to hear you found the process easy and felt well-informed throughout. We're always here to help make things as smooth as possible.
Best regards,
Stocalfe Response
Prompt and concise
Prompt and concise in sharing information and offering advice and instructions.
Very friendly and approachable which made the whole experience efficient and timely.
6 mai 2025
Réponse de Stocalfe Response
Hi Nick,
Thank you for your 5-star review! We're really pleased to hear you found our team prompt, friendly, and easy to deal with. It's great to know we helped make the process efficient and straightforward for you.
Best wishes,
Stocalfe Response
Réponse de Stocalfe Response
Hi Laura,
Thank you for the 5 stars! We're really glad to hear you found our team helpful — it's always our aim to provide the best support possible.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Anthony,
Thank you for your kind words and 5-star review! We're really pleased to hear you were happy with the attention and quick response you received.
Best regards,
Stocalfe Response
Quick and smooth process
Quick and smooth process. I received a hire car in an hour, they’re easy to reach out and everyone is helpful.
21 mars 2025
Réponse de Stocalfe Response
Hello,
Thank you for your great feedback! We're delighted to hear that you experienced a quick and smooth process, and that our team was helpful and easy to reach. Getting you back on the road quickly is always a top priority, so we're glad we could provide a hire car within the hour.
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
Stocalfe took immediate ownership of…
Stocalfe took immediate ownership of the issue, and although resolution took a while they communicated clearly at every step. Very grateful for their help and professionalism.
24 avril 2025
Avis spontané
Réponse de Stocalfe Response
Dear Jackie,
Thank you for your thoughtful review. We’re so pleased to hear that you felt supported and well-informed throughout the process. While some resolutions can take time, we believe clear communication is key, and we're glad that made a positive difference for you.
We truly appreciate your kind words and are grateful for the opportunity to assist.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Toni,
Thank you so much for your kind words! We're really glad to hear you were happy with the service.
Best wishes,
Stocalfe Response
This is the first time using Stocalfe…
This is the first time using Stocalfe Response. My case handler was Lewis and he was very helpful, friendly and explained every step. I could not fault this company. Lewis was fast and efficient with what was needed to be done. I would definitely recommend this company.
21 mars 2025
Réponse de Stocalfe Response
Hello Donna,
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear your first experience with Stocalfe Response was a positive one. We'll be sure to pass on your kind words to Lewis – he’ll be thrilled to know he made such a great impression.
If you ever need us again, we’re just a call away. Thanks again for the recommendation!
Warm regards,
Stocalfe Response
Excellent service and Lewis was very…
Excellent service and Lewis was very cooperative and helpful. Made the experience a whole lot more relaxed and stress free.
2 avril 2025
Avis spontané
Réponse de Stocalfe Response
Hi William,
Thank you for your kind words! We're so pleased to hear you received excellent service and that Lewis was able to make the process more relaxed and stress-free for you.
We know how important it is to feel supported during times like these, and it’s great to know Lewis made such a positive impression.
If there’s ever anything else we can help with, don’t hesitate to get in touch.
Best regards,
Stocalfe Response
Very great service
Very great service. I was kept up to date with the progress on my car repair. Lewis was always helpful and professional.
I was provided with another car to use while my car was getting fixed.
28 mars 2025
Avis spontané
Réponse de Stocalfe Response
Hi Charlotte,
Thank you for taking the time to leave such a positive review! We’re so glad to hear that you were kept updated throughout the repair process and that Lewis was able to assist you.
Best regards,
Stocalfe Response
Absolutely fantastic service.
Absolutely fantastic service.From reporting the accident to settling,Lewis(who kept me updated and helped sort everything!) was so helpful,
I couldn't have asked for better in the situation I was in( non fault car accident).
Many thanks.
18 mars 2025
Réponse de Stocalfe Response
Hi Eric,
Thank you so much for your fantastic review! We’re really pleased to hear that Lewis was able to provide you with the support and updates you needed throughout the entire process.
We know how stressful a non-fault car accident can be, and we’re glad we could assist you in getting everything sorted quickly and smoothly. Your feedback means a lot to us!
Many thanks,
Stocalfe Response
Réponse de Stocalfe Response
Hi Heidi,
Thank you for sharing your feedback with us! We're so glad to hear that we could help take the stress out of your experience. We understand how important it is to feel supported, and we’re happy to know that our team was able to assist you in a way that made things easier.
If you ever need any further assistance, we’re always here for you.
Best regards,
Stocalfe Response
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