After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Voir plus
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After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Voir plus
L'entreprise a répondu
Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Voir plus
L'entreprise a répondu
The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Voir plus
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Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Voir plus
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Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Royaume-Uni
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent service throughout my no fault claim, Lewis Broomhall was very helpful throughout the process.

Réponse de Stocalfe Response
The Customer Service Department, especially Lewis was fantastic in handling my case. Their professionalism and communication skills were just perfect. Their proactiveness and instant responses helped to make everything move seamlessly. Well done Team

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Would just like to say how professional Lewis broomhall was after a non fault accident he made the situation easier to deal with, he is a credit to your business many thanks Lewis

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Absolutely brilliant can't fault the team.
Lewis especially who has handled everything and has gone above and beyond..
Very recommended 👌..

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Good dealings and communication from the staff.

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Great service .fast and helpful .took the stress out of the accident.and helped me to cary on with my everyday life.

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I got in contact with Stocalfe after someone went into the side of my vehicle and the team were absolutely amazing at talking me through the process of what happens next and supplied me with a hire car, which was a dream to drive! I mostly spoke with Lewis Broomhall, who was great at keeping in contact with me with updates throughout the ordeal. Fantastic team, can not fault them.

Réponse de Stocalfe Response
HORRIFIC is the only word I can use to describe this company DO NOT USE THEM!!!
They led me to believe that they were my insurance company! And I was in a non fault accident and they are trying to get money from me as the third party won’t pay for the hire vehicle they are absolutely horrific and vile sent me to a debt collector for £8,000+
HORRIFIC DO NOT USE THEM

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They are very efficient and talk you through the whole process , answering any questions you may have . All in all I couldn’t of asked for a better service , very helpful.

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My car was in an accident and I was supported by Lewis Broomhall during the time that my car was getting fixed. They really helped me and ensured I had the smoothest process! I will recommend anytime and any day.

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Was very happy with the way they dealt
With my car claim.

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Following a collision with my car Stocalfe (Luke Jackson) was very responsive and helpful in sorting out replacement hire car, getting my car recovered, repaired and back on the road quickly. Many thanks!

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Luke Jackson from Stocalfe Response was very easy and polite to deal with. We all hope that we won't need to use our insurance, but when you do, you only hope to get someone like look at the other end.

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Quick collection of vehicle ,

Réponse de Stocalfe Response
I used Stocalfe Response after a driver went into the back of car last month. I found the team to be very helpful, especially Luke, who kept it touch a couple of times a week while the case was being settled. When there were delays from the other party's insurers, Luke pursued the matter and always returned my calls and emails quickly. It's such a stressful time when you've had an accident, so having someone sympathetic on the other end of the phone was great. I now have my payout and am looking for a new car. Very happy with my experience!

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I received an absolutely brilliant service from this company. My main point of contact Luke was so helpful and was an absolute delight to deal with.

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Fast response from Stocalfe from the first conversation with Saraya, provided me with a hire car and service was fantastic! Highleh recommend.

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Was involved in an non-fault accident unfortunately, Stocalfe Response did there very best to help me, each time I called they was so helpful from start to finish of my claim, they always ensure there service and communication is upto a high standard! Definitely recommend!

Réponse de Stocalfe Response
Brilliant Service
Absolute amazing service from call handlers at Stocalfe Response, very clear and consistent communication throughout my accident claim, each time speaking with an Call handler they was very helpful and always ensure they did there very best to handle every Situation. Couldn’t recommend them enough!

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