The team couldn’t have been more helpful…Joanne was fantastic. Mine wasn’t a patio sized order yet she did everything possible to make sure I had the right sizing. And I-think it was Ted who delivere... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Purchased stunning Egyptian stone porcelain for our garden makeover . Very well priced and delivered on correct day and time . Thanks to Karen for organising and recommending Neil at stone landscapes... Voir plus
L'entreprise a répondu
From Initial Enquiry to my landscaper collecting the 700x500mm exceptional - the guys who loaded the Van ( i wasn't there) and of course have to Mention @Karen - seems to at Stone Traders all the ti... Voir plus
L'entreprise a répondu
We purchased Egyptian Limestone porcelain slabs from Stone Traders to replace our new patio and Karen and her staff were really helpful in the process and arranging delivery. We then used Neil and his... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Coordonnées de contact
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, Royaume-Uni
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4,6
Excellent
601 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service - arranged a special order, great product, delivered on time. Special shout out to Karen (office manager) who was super helpful!
26 avril 2023
Avis spontané
Réponse de Stone Traders
Thank you for your excellent 5 star review and Karen sends a big thankyou!
Excellent service all round
I had been looking to extend my existing patio but had been struggling to find a way to buy the 7m2 of Indian sandstone which I required for the job. Most options on the internet forced me to buy a minimum of 15m2 which was simply too much in terms of materials and cost. That was until I discovered Stone Traders. They allowed me to purchase the paving I needed by the m2, and with a combination of sizes.
Not only were they friendly, and extremely accommodating to my delivery needs, they also went out of their way to help.
The paving arrived on time, and was a perfect match to my existing patio. Overall an excellent service and I would highly recommend.
4 juin 2023
Réponse de Stone Traders
Thank you for your 5 star review and your recommendation for our service and products. We are pleased you were happy when placing your online order and your delivery needs were met.
Professional Compoany
Professional colour advice, fast delivery. Love the cobbles Driver ultra good with unloading. Would use again anytime.
21 mai 2023
Réponse de Stone Traders
We appreciate you taking the time for our 5 star review and recommendations on our products and delivery service. Its great to hear you were happy with your online order from start to finish.
Réponse de Stone Traders
Thank you for your fantastic review and we really appreciate you taking the time.
Its great to hear you are pleased with the look and price of your paving slabs!
Late delivery
Delivery was awful. Ordered at the weekend, paid £87 + £5 surcharge for delivery in 2 working days. Received phone call on Monday to say delivery would be on Wednesday. Received another call on Wednesday to say delivery was on Thursday. Nothing came on Thursday. Called them on Friday and he was adamant it was delivered on Wednesday but did promise to double check and update me. I didn't get any update but thankfully it was delivered later on on Friday. But this wasn't a 2 working day delivery as I paid for. Very disappointed.
12 mai 2023
Réponse de Stone Traders
Hi Emma
We are so sorry you had a bad experience with your recent delivery. We do endeavour to make sure all our deliveries are on time, however, sometimes due to various issues this does not happen. We do state on our web site that whilst 99% of our deliveries get to their destination on time there may be 1 or 2 that have delays & to give yourself a bit of leeway for delivery. We hope you are happy with your product & again apologies for the delay in delivery.
Regards
Karen Taylor
Office Manager
sales@stonetraders.co.uk
Very helpful and professional staff
Very helpful and professional staff.
Best display of floor tiles in situ that we saw anywhere.
Plenty of free samples available
18 mars 2023
Avis spontané
Réponse de Stone Traders
Thank you James we appreciate you review & hope to see you again soon.
Take the pallets away please
Take the pallets away please, what are we supposed to do with them
26 avril 2023
Réponse de Stone Traders
Hi Andrew
I'm afraid the pallets are part of your delivery but if you wish to return to us we will take them back & re-use.
Great company to deal withFrom start to finish Stone Traders have…
From start to finish Stone Traders have been a pleasure to deal with. I was given excellent advice on the different products and staff were knowledgeable and friendly. The delivery was on time and the driver very helpful. I would recommend Stone Traders to anyone looking for a high quality product and great customer support.
22 mars 2023
Avis spontané
Réponse de Stone Traders
Hi Neil
We are so grateful for your kind review of our company from products to helpful staff. We appreciate you have taken the time & hope to see you again in the future.
Perfect patio
Perfect patio,
I needed 55 sq m of paving stone for the patio and searching on line I came across Stonetraders sale on Indian tiles.
They arrived within days and are just what we wanted. The price was easily the most competitive.
David Low
21 avril 2023
Great service and products
High quality tiles , professional, friendly service and good value. All staff very knowledgable and helpful. Deliveries were prompt and hassle free.
30 janvier 2023
Avis spontané
Réponse de Stone Traders
Hi Graham
Thank you for your review today & we are glad all went well with your order & delivery. We hope to see you again sometime.
My order hasn't arrived within a week…
My order hasn't arrived within a week despite choosing 48h delivery in the checkout. Had to cancel and buy elsewhere.
17 avril 2023
Réponse de Stone Traders
Hi Rafael
We are very sorry you had problems with your delivery which we know can be very frustrating. Unfortunately, we rely on a third party delivery courier for area's outside ours so when they have traffic, hub or overload issues it reflects on us so we totally understand your complaint. Again we do apologise & hope you may try us again in the future where we will give you a discount as a token of good faith.
Regards
Karen Taylor
Office Manager
sales@stonetraders.co.uk
Stone is perfect and just what we want
Stone is perfect and just what we want. However, there is no confirmation email sent for the product. I have to make phone call to confirm the deliver date.
16 avril 2023
Réponse de Stone Traders
Dear Customer
We are sorry to hear you were unsure of your delivery date. All orders made online can print their invoices off once orders have been made & we then call you when it comes through on our system to talk about delivery access & dates etc. We are happy that you are pleased with your product & we appreciate your feedback.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Helpful and friendly staff.
I have recently placed an order for some paving slabs with Ted, and have found him to be very efficient, helpful and polite towards me.
He had emailed me some photos of a certain stone, which decided my decision on them.
I recommend them.
Cathy was also helpful.
2 mai 2023
Avis spontané
Réponse de Stone Traders
Hi Maria
Thank you for taking the time to review us today. I am glad you have found our service efficient & helpful & that you have recommended us.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Delivery guy wheeled it down the back…
Delivery guy wheeled it down the back of an alley way ... very much appreciated
10 avril 2023
Réponse de Stone Traders
Hi Trudi
Thank you for your review & we are happy that the delivery went well. It's great he went that extra mile for you, I will let his depot know.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Great experience, and will definitely be back!!
Great experience using Stone Traders!! From start to finish i was really impressed with the customer service, and the porcelain tiles look amazing. Would definitely recommend these guys!
14 avril 2023
Avis spontané
Réponse de Stone Traders
Hi Alan
Thank you so much for your review today, we are glad you have been happy with your service & product & pleased that you are willing to recommend us!
Much appreciated
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Really disappointing experience paid…
Really disappointing experience paid for 24 hour shipping. Which ended up being delivered a week later ( only in part due to Easter hols). They’ve still not reimbursed me for the shipping costs
6 avril 2023
Réponse de Stone Traders
Hi Tom
We are very sorry to hear that you have not been happy with your delivery. Orders need to be in before 12pm so we can prepare the order & send it out for delivery, however you made your order after 4pm on the day before Good Friday so we were not able to send your order out until the Tuesday after the Easter weekend. We rely on a third party delivery company for any orders that are not local so unfortunately once the goods leave us we put our faith in them to deliver our customers goods on time. 99% of the time this works really well & customers get their goods on time & are happy, however, if a certain depot is struggling with overload due to the Bank Holiday weekend, they do push deliveries back & unfortunately you were one of those customers. We can only apologise for your late delivery & would like to compensate you by refunding you your delivery cost which I will arrange immediately.
Kindest Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Really pleased with Stone Traders they…
Really pleased with Stone Traders they had the patio tiles I wanted and the exact amount instead of buying in bulk which was just what we needed. The delivery was very quick and the service from them was great! The tiles were perfect thank you!
25 mars 2023
Réponse de Stone Traders
Hi Laura
Thank you for taking the time to review us today, it is good to hear all went well for you & your experience with us was a good one. We are a family based company & your comments give us confidence we are doing a good job.
Kindest regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Delivery was not 48hrs as advertised
29 mars 2023
Réponse de Stone Traders
Hi Rebecca
We are disappointed to hear you did not get your delivery on time. Our third party delivery company sometimes have problems with an overload of deliveries & cannot deliver on the day they specified. We do state that this can happen & for customers to order with this in mind. Again, apologies on behalf of Stone Traders UK Ltd.
Regards
Karen Taylor
Office Manager
karen@stonetraders.com
Website easy to navigate
Website easy to navigate. It was very easy to communicate with the company and the personal very informative and polite. Delivery instructions were carried out exactly as explained to the person I contacted.
24 mars 2023
Réponse de Stone Traders
Hi Paul
Good to hear from you regarding your recent experience with us & especially pleased that you are happy with your stone & delivery. We do aim to please & are very proud of our customer service history. We do hope to see you again in the future.
Kindest regards
Karen Taylor
Office Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.