The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
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I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Saw this brand of dishes at an air bnb…
Saw this brand of dishes at an air bnb while on vacation and loved the quality and design.
Great quality plates & bowls!
Goes extra mile for customer satisfaction
I broke one of the bowls in the set I have. They don't normally sell individually but checked their warehouse and found one for my set that they sold at a good price and shipped immediately. Good product is not enough - you also need good customer service and this company knows and honors that. Highly recommend their quality products.
The Company fixed the issue right away
I am still waiting for my order and have not gotten any updates as to when and if it will ever arrive.
After I contacted the Company they issued me a replacement order and I got that pretty quickly and it arrived safely and on the time they said.
Get them!
I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredible quality and I have used them multiple times already, including washing them in the dishwasher. These are going to be my favorite.
NOT dishwasher safe
The dishes look exactly as pictured, but the description says they’re dishwasher safe and the back of the plates say hand wash only.
I was specifically looking for dishwasher safe plates so am disappointed in the inaccurate marketing. I was also looking for an underglaze plate and these definitely are not. You can feel the design on top.
Aside from that, the packaging was very secure and the plates are pretty. Certainly pretty enough to keep them and see how long the design will last.
Charcoal
Well packed, quick, everything in great shape. Product is excellent. I really enjoy the shape of the plates!
Quick shipping and the dishes are…
Quick shipping and the dishes are beautiful! You can tell they are made well and will last for many years, and they also look great!
All items came in perfect condition
One of my bowls came broken
One of my bowls came broken. They sent me a new one. They were very fast at replying
Great Quality & Customer Service
I had an issue with my dinnerware set not matching the product photos, but Stone + Lain’s customer service was very helpful and worked with me to make things right. The quality of the dinnerware itself is great, and I’m very happy with it overall. I appreciate how they handled everything and would purchase from them again.
Replacement dinner plates
Thank you very much for a quick response. The two replacement dinner plates arrived undamaged not even a scratch. I will consider your company for any dinnerware I might need in the future.
Love them for our newly remodeled kitchen
Just starting to use the dishes. They are heavier than what I am used to, but I like the color and they look beautiful in our newly remodeled kitchen. Nothing was chipped or broken in the shipment, everything was well packaged.
Nice plates and bowls good feel
Fantastic service and high quality dinnerware!
The dinnerware is beautiful and very high quality! I received the set in a very timely manner and no issues at all with ordering or delivery. A couple of the bowls did arrive with hairlines cracks, but their customer service was fantastic and replaced them right away. They were very helpful and great communication! I would absolutely buy from them again, and I highly recommend them for anyone else looking for unique, quality dinnerware!
Immediate helpful assistance with a…
Immediate helpful assistance with a damaged freight delivery
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