The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
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I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Responded positively on something I…
Responded positively on something I doubted was possible and my request was taken care of.
The product we received far exceeded…
The product we received far exceeded our expectations; it is of very high quality, and we are very happy to have chosen this brand.
I was very happy that your team/walmart…
I was very happy that your team/walmart could work out a breakage purchase on my Albie Dinner Plate- Red & Black. I feel like they had to look and create the opportunity. Thanks very much for making it "doable" !
The stoneware is very nice
The stoneware is very nice, just as advertised. It arrived on time and well-packed. This is what my granddaughter and her husband requested for their new home and it looks beautiful on their table.
Received order quickly
Received order quickly. Despite being packed very well, there was one cracked bowl. I emailed the company that day (a Saturday) and by Monday a replacement bowl was shipped. Great customer service!
Love my new dishes!
Great customer service response.
Disappointed: I wanted the Haven beige
I wanted the haven beige. I received the first order & the stoneware was grey. I returned and they sent another 8 piece, but the ‘beige’ is clearly grey. There is no cream or light tan anywhere. I will say the quality is wonderful, but saying it’s beige is misleading. The website dishes clearly look beige/cream. I was really disappointed.
A lot of unexpected help
Even though they don’t normally sell by the piece. They were able to locate and sell a piece of my dinner with that. I bought four years ago. That was wonderful and really appreciated.
Looks great
Packaging was super secure
Packaging was super secure. Everything showed up pristine, and we love our plates and bowls!
Stone + Lain was extremely responsive…
Stone + Lain was extremely responsive and sent a replacement plate quickly. Kudo's!!
The stonewere is very attractive
The stonewere is very attractive and didn’t disappoint. The shipping was fast and well packaged.
Great quality!
I have had a wonderful experience with…
I have had a wonderful experience with customer service. Fast response and fast resolution to my issue.
And I love the dishes they are beautiful
My cup was broken when it arrived.
Highly Satisfied
Easy to order from your site. The Dishes and glasses I ordered are beautiful and the quality is exquisite. Delivery was on time and there was no damage to the products during shipping and delivery. Highly satisfied!
Customer service was excellent!
I thought I ordered 1 large coffee cup…
I thought I ordered 1 large coffee cup - instead I got four small ones I didn't need, although I loved the design. It took a couple days to hashout how to send it back for a refund.
For the price I was just impressed and…
For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs for something else maybe a chocolate pot de creme in there or something.
Thank you I ordered 3 more sets ❤️👨🏻🍳
I had a cracked dinner plate that I was…
I had a cracked dinner plate that I was able to replace. Surprisingly they had the exact plate!
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