The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
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I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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The dinnerware set is beautiful but it…
The dinnerware set is beautiful but it is extremely prone to scratching. Rather disappointed.

Réponse de Stone Lain
I had purchased dishes from a third…
I had purchased dishes from a third party and received numerous broken dishes. When I bought direct, the dishes were packed with incredible care and arrived fast and in one piece.
Fav set so far!!
Fav set so far!!! I was about to purchase only 4plates but I saw the sales and I ended up purchasing the whole set of dinnerware and I have no regret. It’s steady microwave safe and look chic. It enhances my dinning table look modern I love it.
Painless Process
It was easy to place the order and the dishes arrived quickly without any issues. I also appreciated I didn't pay extra for shipping.
Beautiful dinnerware… BRASA stone +lain
Price is right allowing me to buy 2 sets so I can have service for 8. Beautifully wrapped… delivered w care
Love the product!
The product arrived perfectly. No cracks or breaks. The plates and bowls are absolutely beautiful and the quality seems great so far.
I accidentally ordered the 8oz Espresso…
I accidentally ordered the 8oz Espresso mugs. I had intended to order double walled 12oz. The 8oz don't hold the heat. I'll probably give them away.
The best company
I am very pleased with the entire transaction. I wanted 4 more small plates for a set I bought in 2024. They agreed to sell me the four even though they usually only sell it in a set.
I received the package today and was amazed at the extreme packaging. It absolutely guaranteed that none of the plates could be broken in shipping. I will definitely recommend Stone+Lain for the top quality products and the excellent customer service.
I had broken a plate shortly after I…
I had broken a plate shortly after I received them and customer service lady was very helpful in getting a replacement to me quickly
We chipped a couple dinner plates…
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I hope they continue to allow purchases of individual items, since people aren’t perfect and sometimes break things.
This was probably the worst…
This was probably the worst financial/shopping decision that I have made to date to purchase this dinnerware set. The quality is so bad. You can’t use a fork or knife on these plates. Or even spoons in the soup bowls. Your silverware leaves a residue on each plate that doesn’t wash off. The plates look so bad. I would have been better off shopping at ikea for my dishes.
It was easy to order a replacement…
It was easy to order a replacement item. Fast and courteous email responses. Pleasant to deal with.
Very nice set of dinnerware and happy…
Very nice set of dinnerware and happy with the purchase. Came nicely packed with no damage. Great quality.
Plate broke on first use from the heat…
Plate broke on first use from the heat of eggs scrambled over low heat to retain moisture. Couldn’t have been warmer than 100 degrees. Just trash workmanship.
I really wish there were "accessories"…
I really wish there were "accessories" to purchase that matched the dishes such as sugar bowl; creamer; serving bowls. And the dishes appear to get marks if someone scrapes their fork on them while eating or if they cut their food with a knife.
Beautiful dishes and great quality.
World-Class Customer Service
This company is a model for excellent customer service. When I damaged a bowl from a newly acquired set of stoneware, I contacted Stone + Lain for help getting a replacement and was immediately contacted by customer service to make the arrangements. The bowl arrived in perfect condition a few days later, making me whole again. I highly recommend this company, their products, and their stellar resolution to my inquiry!
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