Stone Tile Depot Avis 

My original order got sent back because I missed two calls from the shipper to confirm delivery. I didn't recognize the number and get fake calls multiple times day so I didn't answer.
I don't hold that against you, since it was the shipper, but when I paid an additional fee to re-ship the order to me and you sat on it for a week or more because you didn't feel like dealing with the problem and shipper wanted additional money. As this is happening, I got an email stating my reshipment is on its way and we are planning our operations accordingly, yet the shipment never left your facility and was never going to without me pressing and complaining.

Product bought was canceled within 24 hrs and asked to cancel due to HOA restrictions. Sales said the order would be processed 1 week later.But it was received in few days. There is 30 day return policy and no action to pick up the tiles or refund. Many calls and emails have been sent but no response when this would be done.

Thank you for offering a sample of the tile that I needed!

Very good customer service got the tile I wanted for a decent price and free shipping.

Very nice person do deal with,prompt responses and all questions answered in a timely manner

The website is very easy to use - we were able to find the type of marble subway tile that we were looking for to use in our backsplash. Ordering the tile was also easy. Shipping was very fast. In fact, we got a call from the trucking company (it had been snowing) asking if they could drive their truck to the delivery spot. This is excellent customer service. Once the tile was installed, it is absolutely beautiful. I highly recommend this company and, if given the opportunity to purchase other items from them for our remodel, we will not hesitate.

I saw a particular tile on the website that I thought might work for my project. I bought a sample, and it was well packaged and delivered promptly.

Don’t deliver on terms or promises. I received 30% damaged tiles. They even have the audacity to say 5% is normal. It isn’t. You can go to a store and pick out tiles which aren’t damaged. They ship product. Not square and edges are not glazed. Install is a nightmare. They say follow manufacturer install instruction. There are none and nothing included to even to detail in the packaging. I write them to state delivery issues and no response. There were no chips found in the plastic wrapped packing yet the tiles were damaged which shows they were shipped damaged. Again crickets. Don’t use this company.

Shipping was fast and accurate!

Great deal on accent tile. Way cheaper than local distributor for the same tile.Thanks

I needed a lot of assistance editing an order I had submitted incorrectly. Ana and the other staff members were very kind and helpful in finding a positive solution for me in a timely manner.

Customer service is very professional. I an sealing my own natural terracotta tiles by hand and so far all is going well.

This is BEAUTiful product and high quality.

Victor was a great help. He was patient and was able to keep our ticket open while my wife and I drove to the new house and verified tile thickness. I wish all CSR's were as helpful.

Amazing products at competitive prices, BUT without exorbitant shipping costs like most companies.

Customer service is spot on and tiles appear so far to have arrived without any broken, which almost never happens!

second order of tiles went very smoothly; the shipping company followed the instructions for delivery and once again john and david followed up on every step of delivery; great customer service.

Great expirience