I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
L'entreprise a répondu
Matt was very professional to work with on my tile order. To have a representative to work directly with gifts such security. I would definitely like to work with this company again when the opportuni... Voir plus
L'entreprise a répondu
John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Écrit par l'entreprise
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Coordonnées de contact
Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excellent
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was told the tiles were from the same…
I was told the tiles were from the same batch and as my previous pruchase. I never thought they would exactly match colors, the colors are not close, but the size of the tiles was different! some as much as 1/4". I was very disappointed in what I was shipped and my results were underwhelming.
27 novembre 2025
Réponse de Stone Tile Depot
Hi John,
I am very sorry for your disapointment in the color differences. We contated you for sending us some pictures. However, we did not hear back from you. In order to help you to solve this issue, we need to see the color differences between the separate shipments. Perhaps, we can ship you replacements or refund the difference.. Thank you.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Michele,
Thank you for your business. Looking forward to working with you in the near future.
Happy Holidays,,,
Best Regards,
JJ
Stone Tile Depot
Unhappy with return situation
The tiles I received were beautiful but a large number of the tiles had a mesh backing attached that could not be removed. The mesh was not described in the item listing, was not consistent through the order, and is not industry standard for 4x4 single tiles. I use the tiles for my business and cannot use them with the mesh for the product that I produce.
Stone Tile Depot would not accept a return without me paying for the return shipping and a 20% restocking fee. I buy thousands of square feet of tile every year and had hoped to work with them in the future if they could provide tile without mesh but am disappointed with the return situation.
30 septembre 2025
Réponse de Stone Tile Depot
Hello Jenny,
I am sorry to hear that you could not use some these tiles becuse of the meshing in the back. I instructed Irma to receive these tiles back and refund them. Not too often we run into situations that the tiles are used for such an art form that (in your case) both surfaces are needed to be clean and has finish on them.
Happy Holidays,
Best Regards,
JJ
Stone Tile Depot
Great product. Great service
Stone Tile Depot customer service was exceptional. They took care of my needs and the product I purchased elevated the look of our bathroom.
18 décembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Lauren,
Thank you for your purchase. We hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
We had a difficult customer
We had a difficult customer, could not make a decision, Orlando hung in there with us till the end and we made our purchase. The ordering was easy, the experience, great. We'll definitely being buying from them again in the future.
12 décembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Bill,
Thank you for your business and looking forward to hearing from you again.
Best Regards,
JJ
Stone Tile Depot
They are great!
They are great!! the delivery awesome and I never had to worry about the delivery or the quality.
Thanks!!
11 novembre 2025
Réponse de Stone Tile Depot
Hell Hailey,
Thank you for your purchase. It has been our pleasure to serve you.
Best Regards,
JJ
Stone Tile Depot
Great store
Great store! I found a wide variety of high-quality tiles. Customer service was clear and helpful
10 décembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Bruno,
Thank you for your comments and business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great price and customer service!
Great price and customer service!
Highly recommend.
10 novembre 2025
Réponse de Stone Tile Depot
Hello Cindy,
Thank you for your comments... We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Daniel,
We appreciate your business, Thank you.
Best Regards,
JJ
Stone Tile Depot
Shipping cost for 14 pieces of 5/8" x…
Shipping cost for 14 pieces of 5/8" x 1/2" x 9" glass liner tile was quoted at $200. No kidding.
4 novembre 2025
Réponse de Stone Tile Depot
Hello Patrick,
I am sorry for a high frieght cost, However, we fully refunded your purchase.
Best Regards,
JJ
Stone Tile depot
Excellent source for your tile needs
Excellent customer service. Quality product and very efficient delivery. This will be my go to source going forward.
3 novembre 2025
Réponse de Stone Tile Depot
Hello Steve,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Beautiful Terrazzo-Style Tile & Great Support
Great experience with Tile Depot! I purchased ceramic tile that looks like terrazzo and the quality is beautiful. Shipping was fast, delivery was smooth, and even though one item arrived broken, customer service handled it immediately. Highly recommend!
31 octobre 2025
Réponse de Stone Tile Depot
Hello Anamaria,
Thanks for choosing us. We appreicate the opprotunity to serve you.
Best Regards,
JJ
Stone Tile depot
Delivery was done professionally, no broken tiles …
Works great and the delivery was done professionally! I received my boxes by pallet and none of them were broken.
30 octobre 2025
Réponse de Stone Tile Depot
Hello Guillaume,
Thank you for your support. We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Dominique',
Thank you for your purchase. We appreciated your buisness.
Best Regards,
JJ
Stone Tile Depot
Ordering product was straight forward…
Ordering product was straight forward and simple. Communication was good. I knew when the product was on its way and when it was delivered. It was packed very well. Only down side was that shipping took a while.
28 octobre 2025
Réponse de Stone Tile Depot
Hello Gayle,
We are very sorry that you received your order late. Next time we ll be more vigilant.
Best Regards,
JJ
Stone Tile Depot
Wrong product shipped.
30 octobre 2025
Réponse de Stone Tile Depot
Hell John,
We refunded both of the charges back to your CC.
Happy Holidays...
Best Regards,
JJ
Stone Tile Depot
Very helpful vendor
Shipped a small sample order very quickly, and since I was under schedule pressures they stepped in for me when FedEx stalled the shipping process for several days. The order arrived when it was needed after the inquiries.
28 octobre 2025
Réponse de Stone Tile Depot
Hello Kendall,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depotss
Adriane was extremely knowledgeable and helpful
Adriane was extremEly knowledgeable and helpful
24 octobre 2025
Réponse de Stone Tile Depot
Hell Steven,
Thak you for your comments and looking forwarf to working with you again.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hell Troy,
Thank you and we appreciated your business.
Best Regards,
JJ
Stone Tie Depot
Victor was great!
Victor was great to deal with. Great experience overall.
6 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Sean,
Thank your for your purchase. We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.