Stony Dry Cleaners Avis 

Steven picked up and delivered our duvet within a week. Very happy with the service.

Collection and drop off was super convenient and a really good job done.

friendly prompt pick-up, uncomplicated payment

Stephen is always professional and helpful

Free pick up and return is brilliant for a working family!

Amazing service
Washing machine just broke and I only get one day off this week so very helpful business where there is a drop off and collection

Excellent service, used many times. Highly recommend.

Brilliant,Stephen provides a prompt and professional service always .

It has the best collection and delivery service to pickup the dirty duvet for the cleaning. The duvet had many stains on the surface which is deeply cleaned and removed. I am appreciating the cleaning service.

Great service as usual

Fantastic service over and above what was requested.

My coats have never been so crisp and the mends immaculate.

Many thanks

Convenient home collection. Good prices. Effective cleaning.

I had an extremely disappointing experience with Stony Dry Cleaners and want to share my concerns.

I entrusted them with several items for dry cleaning, and when I went to wear one of my dresses, I realised that the belt was missing. The belt has always been attached to the dress, and I have never removed it. As any reputable dry cleaner should know, belts are typically taken off before cleaning, meaning it was likely separated at their facility and then misplaced.

When I raised this with Stephen, he denied that the dress ever had a belt, stating that their records showed no belt was logged. However, such a record could have been made at any time and does not necessarily reflect the item’s condition upon collection. I also asked whether there was CCTV on the premises to verify what happened, but I was told there was none—something I find concerning, as proper surveillance should be in place to ensure accountability.

What’s most frustrating is the lack of resolution. No apology, no compensation, just denial and dismissiveness. As a paying customer, I expected a more professional service.

I will no longer be using this dry cleaner, and I strongly advise customers to take photographs of their items before handing them over to ensure everything is returned as expected.

Reply to Business Response:

Dear Stephen,

I have no intention of using this platform to “air dirty laundry,” but rather to express my genuine disappointment regarding my experience, as is the purpose of customer reviews.

As I previously explained, the reason I did not immediately notice that the belt was missing is that the items were delivered in a plastic bag, and I had no reason to check them at the time. It was only when I went to wear the dress that I realised the belt was no longer attached.

I know I specifically asked you to take extra care with the buttons, but it seems that while you focused on one detail, another was clearly neglected. I understand that your records indicate otherwise, but the reality is that the belt was never removed from the dress while in my possession, and yet it was missing when returned.

Additionally, I find it unnecessary to highlight that this was part of your “4 Items cleaned for £30” service. The price of the service should not determine the level of care taken with customers’ belongings. Whether a service is budget-friendly or premium, I would expect all items to be returned in the condition in which they were received. The issue here is not about pricing but about responsibility for a missing item, which remains unaddressed.

It is disappointing that rather than acknowledging this, the response has been purely defensive. However, I can see that we are unlikely to reach a resolution, so I will leave it at that.

Best regards,
Aline

Fantastic job done coat will last for years.

Great service curtains look like new !!

Always excellent service, very friendly, reasonable prices and quick turnaround!

Amazing service and efficient
Will definitely go again if needed

Excellent, high quality service

Excellent quality dry cleaning, removed all stains effectively. Clothing was collected directly from my home and delivered, very convenient and personal service. Highly recommend!

Great service, picked up laundry from hotel, returned it same day cleaned and ironed. Very easy and great to deal with.