I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... Voir plus
L'entreprise a répondu
I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... Voir plus
L'entreprise a répondu
Very rarely do I leave reviews, but I consulted TrustPilot as had no experience of this company and thought it only fair to record a very positive experience. I bought Wicked toys, readily available i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de jouets
- Magasin de matériel de camping
- Magasins d'articles de canoë-kayak
- Magasin de jouets pour enfants
Écrit par l'entreprise
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Coordonnées de contact
Lancashire Way, PR2 5PB, Preston, Royaume-Uni
- Sales@straight2you.co.uk
- straight2you.co.uk
4,7
Excellent
114 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great and delivered on time
31 mai 2023
The wrong item was sent and therefore…
The wrong item was sent and therefore missed child's birthday.
S2Y offered fulled refund on return of incorrect item, which I have taken. Obviously I had to struggle through my child's birthday with a subsititue gift.
25 mai 2023
Réponse de Straight2You
Hi Alex,
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and providing a returns label.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Jordan
Smooth purchase of a very competitively…
Smooth purchase of a very competitively priced item.
Quick delivery.
24 mai 2023
Really good price and quick delivery
Really good price and quick delivery. Two very happy girls in our house!
26 mai 2023
Avoid
The item we brought for our son birthday came broken. No reply from them, had to use PayPal to get our money and they are now not responding to PayPal. I wouldn’t recommend these to anyone.
5 mai 2023
Réponse de Straight2You
Hi Daniel,
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Jordan
Folding scooter arrived well packaged…
Folding scooter arrived well packaged and I had been kept updated on the expected delivery date.
27 avril 2023
The packaged arrived quickly and well…
The packaged arrived quickly and well packaged and was well priced compared to other retailers.
2 mai 2023
Still waiting for the delivery….now…
Still waiting for the delivery….now more than a week
29 avril 2023
Réponse de Straight2You
Hi Diana,
Thank you for contacting us. As I can see from our delivery portal your package was delivered on the 3rd May 2023. If this is not the case, we're more than happy to assist further. Please feel free to contact us via Sales@straight2you.co.uk
Regards,
Jordan
Iight doesn't work and something's…
Iight doesn't work and something's wrong with the items but not point to return even more expensive than the original price!! Disappointed ☹️
11 avril 2023
Réponse de Straight2You
Hi Margartia,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
Purchased a last minute gift for my…
Purchased a last minute gift for my niece and rang them to ask if it could be shipped sooner.
They got the butterfly garden out the same day and I received it within 24 hours.
Great service. Will use again!
31 janvier 2023
Avis spontané
Réponse de Straight2You
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Have to pay to return faulty goods
Had a toy helicopter arrive that didn't work contacted straight2you on there website and didn't get a response, so 5 days after I got in contact with klarna who i made the payment through and sent straight2you a email also. They finally got back in contact with me to send me instructions on returning item but I would have to pay postage and there is no clarification as to whether I would be reimburst once toy is proven to be faulty. I have sent a email asking this but yet again received no response 😑 its not fair that I should have to pay for postage on a item that doesn't work. I've decided I cannot be bothered to chase them anymore but leave my reviews on websites instead.
5 janvier 2023
Avis spontané
Réponse de Straight2You
Hi Maxine
We sincerely apologize for your negative experience with our customer service department. Here at Straight2you, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in clarifying postage cost.
I've forwarded this issue to our customer service team.
Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!
Best,
Jordan
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