Sue Ryder Avis 

I took many items this morning - left 2 large bags by the counter while I went back to my car for 2 more. The assistant saw me drop off the bags but only decided to inform me they weren’t taking items today after my second run. Absolutely furious. Phoned the Mary How Trust to check they were open. They welcomed my items with grateful thanks.

Diabolical. Shepton Mallet shop refused to sell me a cardigan at the price on the tag, saying it was priced wrongly. Then the excuse was that as it was cashmere a woman had to take it home to wash it and check for holes. Laughable when right next to it was a dirty, stained jumper they would happily offload. I offered to pay a revised price but she said it had to go ‘out the back’ to be checked. I walked out leaving other items I was going to buy and the charity got nothing. Don’t bother with this shop. I certainly won’t again.

The most unpleasant experience of being tricked to waste time organising collection of shelves and tables all in very good and sellable conditions, fondling about taking pictures to then just be rejected. Will avoid this charity from now on.

I love going to the Macclesfield shop , every one including the volunteers are so helpful. Nick is so lovely and helpful, Emma one of the volunteers is so nice and one person I should mention is Joanne who works there, from a friendly chat to nearly being my therapist, she has time for me , unless she is busy serving customers

Excellent staff in your shop at Tankerton Store 2167. The shop is clean, tidy and very well presented its a great experience to see what goods they have. Very friendly and professional staff.

I recently donated some furniture to the Sue Ryder branch in Letchworth Garden City and had a very positive experience. The online form was straightforward and easy to complete. Able to collect within 2 days! I quickly received confirmation with details of who would be collecting and the time slot.
The two team members from Boxmove were professional and friendly, making the whole process smooth and stress-free.
I would definitely donate again after such a good experience with this branch.

At their Fishponds shop they broke up furniture they couldn't sell, just not to have to give it for free.

Contacted the online portal to donate a really lovely dining table , booked in for Monday pick up to go to the Brentwood store to get a email Saturday sorry we don’t have space ! Disgraceful and actually why bother to donate to this charity if this is how they deal with donations being offered very late to let me know they couldn’t accept ! Like a week to let me know they didn’t have room ! So sorry your reply does not really work for me and I will never bother offering a donation to sue ryder

I booked a collection in good faith and waited for the driver, only for the job to be refused on arrival. I was first told there was “no suitable parking” on the street, despite there being a free private parking space available on site. The issue later became a vehicle height restriction(we have 1.9m), which was never asked about or flagged during the booking process. This lack of upfront checks resulted in wasted time and unnecessary stress while moving out.

More concerning was the driver’s behaviour ( someone called Robbie and Ricky)When knocking on my door, he was rude and complaining, repeatedly stating that they only have 20mins, it was hard to park on the street, and he was only paid “£30–£40” and that collecting my furniture was “not worth his time”. This was extremely unprofessional and inappropriate to say to a customer.

In addition, the driver refused to take several small items that were in good condition, even though the shop manager had previously assured me these items would be accepted. The refusal happened on the spot, directly contradicting what I had been told and leaving me with no alternative plan.

I understand that charities have policies and limitations, but poor communication, inconsistent information, and unprofessional conduct from staff are not acceptable. If drivers are unwilling to carry out collections, this should be addressed internally — not taken out on donors.

I would not rely on this service again unless their booking process, staff training, and professionalism are significantly improved.

Normally Sue Ryder have welcoming staff who are polite and grateful for any donation received. Unfortunately on taking in a donation today I was greeted by a very rude and unprofessional lady who would not accept my donation saying they were full. I could accept that, but not the way she spoke to me. In future my donations will go to another charity in town who showed more gratitude for the donation. It makes a difference when staff are polite and friendly. I would suggest that perhaps this particular lady be trained in politeness to all people who take the time and trouble in donating to worthy causes.

Fratton the pompy center the older woman with short hair on the larger side is actually so rude and makes everyone feel uncomfortable I bought something and she started examining I’m not sure of the exact date so have picked close by the guys that work in the store and the volunteers are amazing and very helpful I buy a lot I have to be honest I don’t like going in there when she is working there and I know others feel the same way I’m always polite and try to make conversations and just get umm .. she really does put people off going

Contacted branch to donate several items of furniture. Completed form, sent photos as requested so they knew exactly what was being donated. All good and collection confirmed. Received text message from company last night saying they would not be collecting because it wasn't worth their while.
I've now seen other reviews with similar experiences
CHARITY....Hah...only if it suits them.
NEVER support this shower !!!
PS...just found another local charity who could not be more helpful

Purchased 2 therapeutic heat pads in October, which were very competitively priced. 2 months later one of the pads stopped working. I phoned Sue Ryder customer services and left a VM. Within an hour I received an email requesting further information which I provided. A refund was processed which I received within 3 days.
Excellent customer service in my opinion

Karen, the manager at the Ashton on mersey shop in Sale, is one of the nicest people I know. Always pleasant and helping people with their shopping experience in a Sue Ryder shop. She has made this shop part of the village community.she works hard and the shop reflects this. She deserves to be recognised for her dedication to her work. She is a great ambassador for the Sue Ryder charity. It's the hard working caring employees that keep causes such as yours available for the people that need them.

Lovely staff. Gave us a bit of extra time to finalise our decision on buying 2 sheepskin coats even though the shop was closing. Will be visiting again.

Brilliant service in the Ripon branch! New manager with new volunteers but with great enthusiasm, energy and smiles that made for a perfect visit. I’ll definitely be revisiting this Sue Ryder in the future!.

Just taken two boxes of new books to Sue Ryder in Kingsway Gloucester. I wanted to donate to Sue Ryder as i believe in the work they do, however after sorting the books putting them in the car and driving there, the ladies told me Oh sorry not today as we have to sort them out!!!!! I said I have sorted them they are brand new books, sorry can’t take them today maybe come back tomorrow!!!! Three staff stood around talking, what an absolute joke, why would anyone bother. I will find a charity that actually wants to make some good money out of them, not impressed at all, wasted my time and effort.

I'm extremely disappointed with my recent visit to the Sue Ryder store in Slough. I witnessed a manager, speaking to a young chap in an unacceptable manner. The manager told the young person to "Go Home" in a tone that seemed aggressive and dismissive.

As a customer, it's concerning to see staff speaking to others in this way. I understand that mistakes can happen, but the manager's behavior seemed completely unprofessional. I hope the management will take this feedback seriously and take necessary actions to address the issue.

To improve, the store could consider providing customer service training for staff, focusing on effective communication and conflict resolution. I hope this feedback is helpful in creating a more welcoming environment for all customers.

Bought a solid mango wood book case from Sue Ryder, Clifton Nottingham and also had furniture to donate. A distressed green set of drawers, a grey set of shabby chic drawers, all painted with lead free paint ( lead free was banned in 1996 ) and also a lead free painted book cabinet. Even though I bought and was donating at the time, I didn't think it fair for them to charge me £37 for delivery when I'm literally 2 streets away. Anyway I negotiated a price for delivery and the deal was sealed. The boxed guys came to pick my furniture up, made calls to the Clifton shop, mentioned it was painted ECT with anne slone paint and the shop said it was fine ( I understand why they phoned as regards lead paint) . They were young lads and rejected my furniture as of the chippy paint and were scared of getting into trouble with the Clifton store staff! I eventually advertised my free stuff of Facebook market place and it was gone within the hour! Boxed should reduce their prices as a milage price and not a radius and also educate their staff of what's sellable and what's not. Felt I couldn't even give my lovely unwanted furniture to a much needed charity. Never felt so embarrassed 😳

9/10/25, walked into sue ryders with a friend having a look around as you do, came across a bag that had been on the shelf since 29/9/25 11 days of being there, i had politely ask would they be willing to reduce the price as it is £10.00 and it needed a good wash also another bag what we would of purchased but there was a rip on it priced at £7.50 manger A... in the shop at the time abruptly spoke said "no and that I was a seller and their a charity therefore I should I know" how rude, then she stated i want everything half the price as I asked her manger to reduce a coat to £3.00 surely the coat that she is on about would of been £6 there is nothing in sue ryders ,(coats) thats £6, And I would never ask for a reduce price, when in fact im the one who says no I like to pay full price. I've also pointed out to sue ryders mangers in the past "thats too low in price and should up" the asking price on certain things. Well regards to A... the manger who was on today, I really didn't appreciate the way she was speaking to me and letting the rest of the customers know what she was speaking to me about, so therefore I asked for the head offices number and address her words was "no I dont have the information" then I asked for her full name she replied "no im not giving it to you and head office won't do anything about me anyway"! RUDE, meaning she can do what she likes towards paying customers of sue ryders feltham. Now back in July time same A... has followed me around the shop stating there was a doll that was priced wrong guest who had the doll yes me ! I said this doll priced at £1.50 she then snatch it from me and said "no your no having it as it's going on ebay"! Next day I phoned and spoke to her manager and said how she was, nothing was done and as for the doll it was back out in the shop for £10.00, you can clearly see who prices stuff for the extortionate prices they are today they are only a shop as of the public donations.
I have now drafted a formal complaint and im hoping something will be done about her seeing as she states she gets paid from the head office! Will keep all updated in due course.