Sunbelt Rentals Avis 

I hired equipment for work being done on my garden. I used the Dundee branch. The entire experience from start to finish was appalling. They have no idea what good customer service is and do not care either. They couldn't provide one piece of equipment we ordered so sent a substitute but at a later date, but still insisted on charging a separate delivery and collection fee - either though this was their fault AND all the equipment was collected at the same time.
Their HQ customer service is equally as poor as the Dundee branch. Calls never returned, emails "lost" etc
Avoid this company if you can.

Severe Lack of Maintenance of Temporary lights

This company avoid at all cost or it will cost you plenty!
Temporary traffic lights in Dumbarton although there are Sunbelt employees on site are failing to maintain the pedestrian crossing lights
The lights are there until 07/12/26 from September 26
50% of the time the pedestrian lights have been non-operational reported them to Sunbelt , local council , MSP , MP even the HSE

Waiting for inevitable child to be knocked down then all information supplied to these people who are just scratching their head
As I walk by today one of their employees is lying full length across the seats of his vehicle playing games on his phone !

Will it take the screeching of brakes to alert these people that something is not working !

Old familiar phrase “ To Late Was the Cry “

Equipment is usually broken on arrival then they try to charge you for it after they’ve collected it. Check everything on delivery. Also worth checking Hiab costs then expecting you to off load it at your site. I had one recently where it came on a flat bed, no sign of a hiab but they wanted to charge for it. Hate using this firm but corporate account says we have to.

Appalling service. Unable to send correct invoices and make up damage to bill extra. Avoid at all costs.

Hope you’re not unlucky enough to live near one of their members of staff who parks his van outside your house on the road he doesn’t live on all weekend
Every weekend. Sod everyone else who actually lives there and might want visitors to have a chance to park once in a while . Don’t bother complaining about it either because you will get ignored .

Worst place ever. The manager steals sells stuff to one person only and then puts a lower price in the computer and then pockets the difference. Rents stuff under his name for banned customers. Gives the girl upfront stuff but when he gives the guys in back stuff his girlfriend upfront gets pissed so he then claims we stole it. But the stuff she has is OK. It's all good I hope everyone goes to Sargent rentals or Bridgeport rentals where the manager won't sit and talk about people being stupid after they leave. Or steal

Ripped off by a very deceptive company. Rented an excavator sized by their recommendation for a two Day rental. Equipment was delivered and proved to be woefully inadequate for the task. Called them to pick it up the next day. Not only was the very expensive delivery fee never mentioned but they also failed to inform me that they do not rent by the day but by the hour. Contrary to their price quote. When I asked about the $108.22 reduction in the refund, I was only then told about the hourly rental fee. They say that because there where 9 hours of runtime that I was being charged for two hours of the second day. I do not like being deceived, lied to or cheated. Not only will I never use them again but I will forever make a point to inform everyone of their business practices.

Do not trust this business with your payment information. A refund that was owed to me was erroneously issued to an completely different person's account, rather than the card I used for the transaction. Despite this clear mix-up on their end, management has completely failed to resolve the issue, and I am still stuck without my money. This is an unacceptable way to treat customers store number #270 I even spoke to manager about this as well.

One of the drivers of a Sunbelt Rentals van hit me and knocked me over in Perrymans Lane, Burwash on 5th November. The driver momentarily slowed then drove off. Treated me like a bit of road kill.

The branch manager Cooper went above and beyond to help me out today! I even tried to give him a tip and he wouldnt take it he was very professional and helpful the sign on the office said homeowners welcome and I and my wide felt very welcomed

Sunbelt used to be very reliable and efficient, since the end of 2025/ beginning of 2026 the service has been AWFUL.
I have tried contacting the rehire desk multiple times via email, calls (to different numbers) and they do not answer.
The company is an absolute shambles and I will not be using them again for business purposes.

The delivery is always on time, kept in regular contact by the driver Alan Dodd nothing to much trouble , he dropped off tower as close as I needed it in the job. Excellent service
Thank you Alan

Zero star if possible. Submitted a request for a quote multiple times, and never heard back.

Do not bother with their hiring process. In back to back instances, I've been told a base pay that is SIGNIFICANTLY lower than what is listed on the job posting (the max during the interview was less than the minimum on the posting). They also say "base pay" in job postings but when you get to the conversation, they "will get you there" with commission. (Base pay was listed between $95-$130k but the actual base was $85-$95k plus incentives?) It should be criminal to do that, lying to get clicks. Interviewer was late to both interviews but made sure to end on time though. I was clearly a box check, but United Rentals is a much higher rated company so if you want a job in this industry, try there first.

Outstanding service every time!

I can’t say enough good things about the Sunbelt Rentals – Batavia team. Todd, Tammy, and Matt consistently provide expert-level service that goes above and beyond expectations. They are knowledgeable, responsive, and genuinely care about making sure you have the right equipment and support to get the job done efficiently.

Their professionalism, attention to detail, and willingness to help solve problems makes the entire rental process seamless and stress-free. It’s clear they take pride in their work and value their customers.

If you’re looking for reliable equipment and a team you can trust, this location—and especially Todd, Tammy, and Matt—set the standard. Highly recommend!

Traveled 1 day to pick up electric mini excavator from Jefferson City, MO branch. Promised that it was operational. Found out on jobsite it was not. Sunbelt said they were too busy to come on site to help. They told me to try repairing myself and I would be reimbursed. I was unable to repair because there was a motor failure. I spent another day returning. I was billed for a weeks rental. I had to get district manager to stop the billing. I was promised Sunbelt would reimburse me through future free rental at my local branch in Springfield, MO. They didn't.

After being told by one of their own engineers that the battery was dead and needed replacing they sent another engineer out a few days later after I’d reported this to them and he then jump started it instead of replacing the battery which led to the machine dying overnight which put our hole job on hold.

I will forever use Sunbelt rentals for my equipment needs. They are a super upstanding company that show compassion. I 100% recommend them

I paid 1700 for a full month to rent a one man lift but when I returned it early, I only got 5 dollars back for the extra time I didn't use. Does not seem right to charge for full month even though I only used the lift for 12 of 28 days(Sep 12 to 24, of a rental that was booked from 9/12 to 10/10). I wont be renting from sunbelt again due to this policy and won't be recommending it to friends. To others who rent, make sure to understand this policy and keep your equipment the entire rental period as there is no benefit in returning early.

Was told totally the wrong information after explaining what the equipment was for, either their technicians are inadequate or they just take your money and run.