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Réponse de Sundays Insurance UK

20 août 2026

Congratulations on the new e-bike! Pairing an angle-grinder-resistant lock with solid cover is the ultimate power move for total peace of mind.

We’re thrilled to hear that getting set up with Sundays Insurance was quick, smooth, and friendly on the wallet. Thanks a ton for taking the time to share the love and pass along the recommendation—it means the world to our team.

Enjoy every single mile on those new wheels, and happy riding out there!

Réponse de Sundays Insurance UK

18 août 2026

Thank you so much for sharing your experience! We’re delighted to hear that we could provide you with peace of mind when you purchased your new e-bike.

It’s fantastic to hear that you took the time to make sure you were comparing like-for-like cover and that you found Sundays to be more affordable. We know insurance can sometimes involve a bit of back and forth, so we really appreciate your patience while getting everything clarified.

We completely understand the feeling of hoping you’ll never need to claim — but having the right cover in place means you can enjoy your new e-bike with that extra reassurance.

Thank you for choosing Sundays, and happy riding!

Réponse de Sundays Insurance UK

13 août 2026

Hi Jay, technical glitch or not, this falls far short of the standard we hold ourselves to, and we sincerely apologize. We would like to review the price discrepancy immediately to ensure your original quote is honored. Please send us a email with your policy details so we can address this directly with you today.

Réponse de Sundays Insurance UK

13 août 2026

While we’re always sorry to hear about a damaged derailleur (never a fun moment!), we’re so glad Deon was able to step in and get everything sorted swiftly for you. Getting your claim processed and the funds back in your bank with minimal hassle is exactly what we aim for.

Thank you so much for taking the time to share your experience and for the recommendation, Lisa - we’ll be sure to pass your kind words along to Deon!

Réponse de Sundays Insurance UK

13 août 2026

Thanks for the great review, Paul! Keeping things simple, straightforward, and affordable is what we're all about. We're thrilled to have you with us!

Réponse de Sundays Insurance UK

11 août 2026

We’re sorry to hear that you were left feeling disappointed by the outcome of your claim. We completely understand that having a bicycle stolen is upsetting, and we appreciate that providing proof of purchase and a police incident number can understandably create the expectation that a claim will be covered.

When assessing a theft claim, however, we are required to consider not only evidence that the bicycle was owned and that a theft occurred, but also whether the security conditions applicable to the policy were met at the time of the incident.

In this instance, the bicycle had a D-lock fitted to the frame and an additional cable through the wheels, but it was not secured to an immovable object. Where a bicycle is stored in a garden or other outside area, the policy requires the bicycle to be secured through the main frame to an immovable object.

We appreciate that this may not have been the outcome you were hoping for. The decision was based on the specific circumstances of the incident and the security requirements of the policy, rather than on whether the theft itself or ownership of the bicycle could be established.

We’re genuinely sorry that we were unable to assist with your claim on this occasion, and we appreciate you taking the time to share your experience with us.

Réponse de Sundays Insurance UK

Actualisé le 11 août 2026

Hearing that we gave you total peace of mind just made our day! We pride ourselves on going the extra mile to get every detail right, so it's awesome to know the whole process was smooth sailing for you.

Thank you for choosing us, and welcome to the family!

Réponse de Sundays Insurance UK

11 août 2026

Thank you for taking the time to share your honest feedback with us. We fully appreciate how upsetting and frustrating it is to experience the loss of your bicycle, and we understand that receiving an outcome that differs from what you had hoped for can be particularly disappointing.

We would, however, like to provide some further clarity regarding the claims assessment process. Each claim is considered based on the individual circumstances surrounding the incident. As part of this process, our Claims Team may need to ask specific and detailed follow-up questions to establish exactly what occurred, including all conditions of how the bicycle was secured at the time of the theft.

While our intention is always to assist our policyholders wherever the terms of the policy allow us to do so, insurance cover is subject to specific security requirements and conditions. These requirements are in place to ensure that the level of risk presented remains within the parameters for which cover can be provided.

A bicycle being permanently stored overnight on a vehicle-mounted rack, situated in an open and publicly accessible driveway, does not comply with our security conditions for At Home security and storage. Unfortunately, this type of storage presents a significantly elevated risk of theft and does not satisfy the applicable security requirements of the policy.

We sincerely regret that we were unable to provide a more favourable outcome on this occasion, and we do appreciate you taking the time to share your experience and concerns with us.

Should you have any additional information or context that you believe may be relevant to the circumstances of the claim, we would be happy to ensure that this is considered as part of our review.

Réponse de Sundays Insurance UK

31 juil. 2026

Thank you for taking the time to share your feedback Paul, and we're pleased to hear that you found our online process straightforward and competitively priced.

We completely understand your concern around how a bicycle is valued in the event of a claim, and we'd like to provide some additional context.

Rather than committing to a fixed payout amount when a policy is taken out, we assess the replacement value at the time of a claim because bicycle models, components and retail prices naturally change over time. Some bikes increase in price, others are discontinued and replaced by newer models, and component values can also fluctuate. Our goal is always to ensure you're fairly compensated and placed back in the same position you were in immediately before the incident occurred.

We also always aim to provide an exact replacement wherever possible. If the same bicycle or component is no longer available, we will replace it with a like-for-like item that matches the original specification as closely as possible. We will never downgrade your bicycle or its components.

It's also important to remember that you're insuring the bicycle and its components—not simply a monetary value. This is why we encourage customers to insure their bicycle for its current replacement retail price (RRP), including any upgrades, and to review and update that value whenever significant changes are made. Doing so helps ensure you remain adequately insured and avoids the risk of being underinsured.

Our claims cost-saving measures are designed to keep insurance premiums affordable for all customers, not to reduce legitimate claim settlements. We believe it would be unfair and unethical to settle a valid claim for less than what is needed to replace your insured bicycle and its components with equivalent items, and that's not how we do business.

We sincerely hope you never need to make a claim, but if you ever do, our aim is to make the experience as fair, transparent and straightforward as possible.

Réponse de Sundays Insurance UK

31 juil. 2026

Thank you so much for the fantastic feedback! We’re thrilled to hear that your setup was smooth and that our team took great care of you. Providing real value without any pushy sales tactics is exactly what we aim for, so hearing that we hit the mark means the world to us. We really appreciate your recommendation!