I set up public liability cover for delivering with Amazon Flex as an e-bike rider, but subsequently cancelled as I am now not going to work for Amazon. It was quick and easy to arrange the policy and... Voir plus
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Lisez les avis des autres
Laure was great at handling my claim, attentive over email and phone and kept the process smooth, she sorted out a return/refund without any fuss as well as arranging the final bike quickly to catch i... Voir plus
A stolen bike is obviously upsetting enough, but luckily I had insurance - or at least that’s what I thought. Sadly my bike was stolen from Central London despite being appropriately locked. When I re... Voir plus
Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Specialist bicycle insurance in the United Kingdom
Coordonnées de contact
4,5
Excellent
461 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I spoke with Jessica and she was…
I spoke with Jessica and she was extremely helpful. Insured two bikes at great value. Thanks Jessica!
28 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the shoutout! We're delighted Jessica took such good care of you and your bikes. I'll make sure she sees your thanks. Safe cycling out there!
Excellent customer service
Excellent customer service. Easy to get through to, and nice friendly helpful people.
20 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the wonderful review! Fast, friendly service is what we’re all about. We’ll pass your kind words along to the team -have an amazing day!
Really communicative and helpful
Really communicative and helpful. Laure was friendly and understanding throughout the process of getting me a new bike.
21 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the fantastic review! We’re thrilled to hear that Laure took such great care of you and made getting your new bike a smooth, hassle-free experience. We’ll be sure to give her a well-deserved shoutout! Enjoy every mile on your new ride!
Splendidly
As an adventure cyclist: Splendid customer service with positive energy attitude
20 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the splendid review! We love supporting the adventure cycling community, and knowing our team's positive energy hit the mark really makes our day. Wishing you epic routes and clear skies on all your next journey!
Easy not complicated to get sorte
16 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thanks for the great feedback! We love keeping things simple and straightforward. Thrilled to hear you had such an easy experience with us!
James is brilliant
I received insurance cover for 30 days free when I got my bike from cycle to work. After my initial 30 days ended James at Sunday got in touch to go over some of my options. I was genuinely surprised at how affordable it all was. At the time I was in the middle of a house move and didn’t have time to make a decision about purchasing cover. James was super understanding of this and offered to send details via email and give me a ring back later on. I’ve had multiple insurance companies contact me about various things and I’ve never met anyone as understanding and professional as James. He never pushed me or made me feel uncomfortable, and gave me all the time I needed to make my decision. Thanks James and Sunda for their service! I’d recommend this insurance company to anyone looking for affordable bike insurance.
15 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for taking the time to share your experience! Moving house is stressful enough on its own, so we’re thrilled James could make setting up your bike cover simple, affordable, and completely pressure-free. Giving riders the time and space to make the right choice is exactly how we believe insurance should work. We’ll be sure to pass your fantastic shoutout directly to James -it’s going to make his day! Best of luck settling into your new home, and enjoy every ride!
Bought my bike was given a short term…
Bought my bike was given a short term of free insurance. I was then contacted by phone and told them to give me a quote and they supplied me with a very reasonable quote for the year so I instantly took out the insurance knowing I’ll have peace of mind when out riding
1 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thanks for sharing your experience!
We are thrilled to hear that transitioning from your short-term coverage to a full-year policy was quick, easy, and budget-friendly. There is truly nothing better than hitting the open road with absolute peace of mind.
Enjoy every single mile on your new bike, and ride safe out there!
I dealt with Aldrich at Sunday's who…
I dealt with Aldrich at Sunday's who was excellent.
I would highly recommend this company.
This is my first time insuring with them so let's see how they are if I need to claim.
14 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the fantastic feedback!
We'll definitely pass your compliments along to Aldrich. He'll be absolutely thrilled to know he made your first experience with us so seamless.
You also raise a very fair point! The real test of any insurance company is how they show up for you when things don't go to plan. While we hope you have nothing but safe, smooth rides ahead, we're fully committed to making our claims process just as straightforward and supportive as your sign-up was.
Welcome to the family, and happy riding!
What a great idea
What a great idea, let’s hope it works when I do get a break down!
12 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
You’re 100% right! A great idea is only as good as the rescue team that actually shows up.
While we sincerely hope your journeys are completely trouble-free and you never have to test us out, please rest assured that we are ready to roll if you ever do.
Safe travels, and here's to many miles of smooth roads ahead!
Nice service support
I had a good experience with this company so far.
Their fariffs are reasonable and their cover gives me piece of mind (they offer new-for-old if you’re the first owner!).
Also, their team is great, at least one of them 😅 I had a great experience with Crystal: when I had to renew my insurance they came up with a few options to help me do some savings and explained me simply the pros and cons, plus answering very quickly all my questions.
9 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
That is so wonderful to hear! We are absolutely thrilled that you've had such a great experience with us so far.
First off, a massive shout-out to Crystal! She really is a gem, and we will make sure she sees your kind words. We love that she was able to help you save some cash and break down your options so clearly.
It’s also fantastic to hear that our new-for-old cover is giving you that well-deserved peace of mind. Protecting a brand-new ride is a big deal, and we're glad we could make it easy and affordable for you.
Thank you for sharing your journey with us, and happy riding!
I have bin very impressed with Sundays…
I have bin very impressed with Sundays insurance as ive had to change it 3 times with taking a bike back and getting a new one.
I cant thank them enough for their help and give them 5 stars ✨️
5 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the awesome 5-star review!
We are absolutely thrilled that we could help you out. Finding the perfect ride can sometimes take a few tries, and we are just glad we could make the insurance swaps the easiest part of your journey! Enjoy the new bike, and happy riding!
I needed to cancel
I needed to cancel my policy as am unable to ride a bike anymore for health reasons. I sent an email, as I hate holding on for customer service calls. They answered the next day and it was all sorted. Excellent and prompt service
6 juillet 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for taking the time to share your experience with us, even though the circumstances are bittersweet.
We are incredibly sorry to hear that health reasons are keeping you out of the saddle. Giving up riding is never an easy step to take, and everyone here at Sundays is sending you our very best wishes for your health and well-being. Thank you again for your kind words and for being a part of the Sundays community. Take good care of yourself!
Paid my premium
Paid my premium. Bike got nicked from my car. Apparently as I didn't use a tarpaulin to cover it claim invalid. Although my cat has tinted windows it was still on show. No wonder their premium is less than half of all other insurance deals. You get what you pay for!!! Avoid at all costs!! For me it was an 8k bike!!!
26 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi Matthew. We are incredibly sorry to hear about the theft of your bike. Losing a bike is a massive frustrating setback, and we completely understand your anger and upset over the situation.
To keep our premiums affordable for everyone, our policies require standard security measures when high-value items are left in a vehicle overnight.
In assessing similar claims, consideration is typically given to whether the item was fully out of sight and appropriately secured within the vehicle. We also consider if there is any sign of visible forced entry to the vehicle in order to assess the claim.
Where an item remains visible from outside the vehicle, it may be considered exposed to opportunistic theft.
In such circumstances, best practice would ordinarily be to ensure valuables are either stored in a fully enclosed compartment or otherwise completely concealed from view.
Additional factors commonly taken into account include whether the item was secured within the vehicle and the overall accessibility of the vehicle at the time of the incident.
We appreciate this may not be the outcome anticipated, however, we aim to ensure all matters are reviewed consistently and fairly in line with policy terms. If further clarification is required, or you need to provide us with any additional relevant information to review, you can provide this to us for escalation and review by a senior assessor.
Bloody fantastic is all I can say
Bloody fantastic is all I can say. We recently had a break in and insurance is one of those things you are so happy about when you have it. My son's bike got stolen from our garage and after providing all the details we had a new bike delivered in just under 2 weeks. Laure was amazing, really genuine, recognised that it was quite a mentally stressful time having been broken in to when we were home and just got on with making it one less thing we had to worry about. Very thankful.
4 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi there!
Thank you so much for taking the time to share your experience. First and foremost, we are so incredibly sorry to hear about the break-in. Having your home violated while you are inside is a deeply stressful experience, and our hearts go out to your family.
We are just so glad we could step in, take a major worry off your plate, and get your son’s new bike delivered so quickly!
We have already passed your wonderful feedback along to Laure. She was absolutely thrilled to hear your kind words! Recognizing the human element and providing genuine empathy during tough times is exactly what she does best. She is so happy she could help bring a little peace of mind back to your household.
Thank you for trusting us when it mattered most. We appreciate your review!
Lying and Gaslighting
Followed all locking guidance, bike was stolen regardless. Provided all evidence asked for during the claims process. Claim was ultimately denied as someone misread an email, then used that to accuse me of lying about how the bike was locked. When I pointed out they misread the email, they accepted it then denied my claim anyway without providing a valid reason.
EDIT: The response to my review doesn't even relate to my claim! If you ever needed more evidence of gaslighting here it is. Pathetic.
12 novembre 2025
Avis spontané
Réponse de Sundays Insurance UK
Hi Alex,
We understand that you are disappointed with the outcome of your claim.
To provide some context, our decision was based on the information available at the time of the claims assessment. The policy requires bicycles to be secured with an Approved Lock.
During the assessment, a receipt was initially provided for the lock used, which indicated a lock that does not appear to meet the policy’s Approved Lock requirements.
After the claim decision, you kindly provided additional photographs showing the lock fitted to your bicycle prior to the incident. These images were consistent with the lock shown on the receipt previously submitted and helped clarify the type of lock that was being used at the relevant time.
We do understand that this outcome may be disappointing. However, we are required to assess all claims in line with the policy terms and conditions to ensure they are handled fairly and consistently for all policyholders. If you wish to provide further information for us to consider, that could help us with introspect, please feel free to do so.
I’ve put off getting bike insurance for…
I’ve put off getting bike insurance for years. Having just purchased a bike today and speaking with the store they shared some horror stories which made me want to make sure my bikes and families bikes are protected. Sundays was easy to set up and a very good price, now I’m happy I have cover on my bikes.
16 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
First of all, happy new bike day! There is truly nothing better than that new-bike feeling.
We completely understand putting insurance off, but those bike shop horror stories are exactly why we do what we do. We are so glad we could make the setup quick, easy, and affordable for your entire family's fleet. Welcome to the Sundays family! You can all hit the roads and trails now with total peace of mind!
Complete rubbish !!
Complete rubbish !!! Definitely not recommended ... not worth all the time & effort ... Initially they harass you with cold calling to sell the policy ... their incompetent staff are unable to access simple account information ... then when you finalise the policy extension , they do not even send the policy renewal causing the current policy to expire & leave me without insurance !!!
12 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for bringing this to our attention, and please accept our sincere apologies.
Our team wants to review your account history, address the training issue with our staff, and get your coverage sorted out. Please reach out to us via email so we may refer your issue to management to assist: hello@sundaysinsurance.co.uk. We will ensure to fast-track this for you right away!
Fantastic customer service
Fab, responsive customer service which is incredibly rare these days. Confirmed a technical question about their cover with an underwriter in minutes. Savannah was especially helpful in helping me migrate from another provider with like for like cover at a similar cost.
10 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the fantastic review!
We know switching insurance providers can often feel like a headache, so we're thrilled to hear that Savannah made your migration seamless and secured that like-for-like cover for you. We also pride ourselves on getting fast, accurate answers from our underwriters instead of leaving you on hold for hours, so it's great to know we hit the mark!
We’ll be sure to pass your kind words along to Savannah - she'll be absolutely delighted. Welcome aboard to Sundays, Daniel!
Very happy with this insurance company
Very happy with this insurance company. When I had my bike stolen Sundays were very quick and efficiant. LAURE handled my case and did an amazing job, she was very polite on the phone and was very knowledgeable.
1 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi there! Thank you so much for taking the time to share your experience with us.
Losing a bike is always incredibly stressful, so we’re thrilled to hear that we could make the claims process quick and efficient for you. We are so proud of Laure for providing such polite, knowledgeable, and amazing support during a tough time - we will definitely pass your wonderful compliments along to her!
Wishing you all the best, and we hope you're back on two wheels soon!
Recently took out insurance with Sundays and submitted claim for cracked frame
Recently took out insurance with Sundays and had to submit a claim for a cracked carbon frame. The claim was dealt with very swiftly and money for the value of the bike minus excess in only a week with no quibble. Very impressed and have insured with them again, would most certainly recommend 👍
1 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
What a fantastic review to read! Carbon frames are precious cargo, and we're so glad our team could deliver a smooth, 'no-quibble' turnaround to get you squared away. Welcome back to Sundays, and thank you so much for spreading the word.
Here's to many more safe, fully covered miles ahead!
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