Sunjoe Avis 

I am waiting for three months for a replacement for my battery operated one gallon sprayer which is under warranty. I was told they are out of stock and will notify me when it is back in stock. I have emailed them since, but have heard nothing.

This company sells pure junk.
Have dethacher and grass shears.
Work well if working. If you need replacement parts, you are on your own. Tried calling for parts they will not sell them to you.
Tried calling again today for grass shear replacement blades disconnected twice. Sorry Sun Joe i am twice and done. Totally uncaring towards your customers.

Pressure washer- company would not support repair.
The hose connection for electric pressure washer failed(broke). Company will not supply part since it is an ‘internal connection’. Otherwise machine worked fine. I fowl this part failed due to poor design- gets lots of movement from hose.
Company just said, sorry you need to purchase new machine (wasteful of resources and my money).
Also one of my attempts to contact customer support by phone, was in queue for 15+min, then system says no one is available and disconnected. Waste of time as well.
I will not purchase another Sun Jo item.

I am extremely disappointed with my Sun Joe SPX4600 Electric Pressure Washer.

I bought this unit because I believed Sun Joe was a reputable brand and expected it to last much longer than it did. Unfortunately, after only two years of normal residential use, the machine completely stopped working.

What makes the situation even more frustrating is that there appears to be little to no repair support available. I contacted customer service hoping to find a solution, but the experience was disappointing and unhelpful. It seems these units are designed to be replaced rather than repaired.

For a product at this price point, I expected durability, reliability, and proper customer support. Instead, I am left with an expensive pressure washer that no longer works and no practical way to get it fixed.

Based on my experience, I would not recommend the Sun Joe SPX4600. I would also be hesitant to purchase other Sun Joe or Snow Joe products in the future. There are many other brands on the market that offer better product support and longer-lasting equipment.

Buyer beware.

If I could give this waste of money a zero star review I would. Wife bought the thatcher & it lasted one pass on my front lawn. Stopped working so I looked into it. Thinking it would be the belt it ended up being the gear off the motor was completely bald, all the groves on the surface wiped clean off. Save your money & purchase a different brand. Plastic pieces for heavy jobs dont go.

Sadly the battery charge after fully charging it on laste4d 15 minutes. About 5 passes on my lawn. it may take me a few days to mow my lawn as now i have to wait 4.5 hrs for a full charge. SAD I really want my money
back

Yeah, stay away. The hose broke on my air compressor's fifth use. Called to request a replacement and was on hold for 30 minutes. Then was told they didn't have a hose.

I purchased a 3 in 1 blower 1 year ago now it's discontinued can't help said they can't find my order what a joke

sunjoe electric power washers are a POS . cheap crap . There customer service sucks , waited and no one picked up the call. Needed a part that boke and NO where to get it. I will NEVER buy a Sunjoe product.

I purchased the Sun Joe SPX3000 Xtreme pressure washer from Home Depot in June 2023. The unit has been used only four or five times for very light residential cleaning.

Recently, when connecting the garden hose, water immediately started leaking from inside the machine and nothing came out of the spray wand. The washer will not build pressure because the water is leaking internally.

Given how little the machine has been used, this points to a serious durability issue with the pump or internal components.

I contacted Snow Joe / Sun Joe support expecting to be able to purchase replacement parts or get help diagnosing the problem. Unfortunately they told me they could not provide parts and offered no repair options or goodwill replacement.

A pressure washer that fails after a handful of uses and cannot be repaired because parts are unavailable is disappointing. Customer support was not helpful and provided no practical solution.

Based on my experience I would recommend considering other brands that offer better durability and parts support.

I purchased a sun Joe blower with battery back in the middle of September 2025 from QVC. The tool stopped working in January 2026. I called the company and file a warranty claim on the tool and based on I guess what I said they said it was the tool not working. I thought it was the battery but I could be wrong. They sent me a new tool that didn’t work. I called again and made another warranty claim for the battery this Time a week later I was sent a battery and I put that on the tool and that didn’t work this sun blower is junk pure junk. This is a warning. Do not purchase it even though you have a warranty they send you junk to replace it.

Don't buy your lawn mower from Sun Joe. For the last 4 years I cannot purchase replacement blade. They took my email but they never reached out. I am left with a $300 lawn mower that is about ready to go to recycle. No parts available anywhere. Shame on this outfit.

I purchased a product for my sister for Christmas and she lives in another state. My order said it would ship in 3 business days and I would get an email. When the 3 business day time period passed and I didn't get a shipping confirmation, I reached out to customer service via email and I was told by a customer service rep, Petty Manguillimotan, that it was out of stock, and she asked "did I want to cancel." I asked why nobody told me that they were out of stock and why was I charged. I got a scripted response back and she again asked, "do you want to cancel?" I said, yes, cancel my order. The next day I went on their website and saw the product I wanted to order and it showed as being in stock. I called them and they said, "no, that's wrong, our system hasn't "caught up" yet and it isn't in stock." The rep on the phone then asks, "so you want to cancel your order?" I said, "I already did via email with Petty yesterday. She said, "no it's not cancelled, is that what you want? If so, I will cancel it now." I said, "yes of course, if you don't have it, cancel it. I hang up and email Petty again and say, confirm this is cancelled. She emails back the next day and she states that it is "now" cancelled. In the meantime I ordered the same item via another vendor. A couple of days later I get an email from this company (SunJoe) saying that my order "has shipped!" I immediately emailed Petty at SunJoe and said, "I was told this was out of stock and then then I was told that this order was cancelled. I ordered from another company already." Her response was, "sorry, it's in transit, there's nothing we can do now. You'll have to return it or you can refuse delivery." Seriously! Mind you, this is going out of State as a gift, so I can't just hop on a plane and refuse delivery. In addition to the fact that this was meant to be a gift. Am I now supposed to inconvenience the person receiving the gift and say, return it?! I emailed all of this, back and forth, back and forth to Petty. No resolution, and eventually, no response. I contacted the BBB. They agreed that I should not have been charged because I cancelled the order and then they shipped it. That was on them. The BBB reached out to them to settle the dispute and the BBB said that the company never got back to them either. It is, by far, the worst customer service experience I've ever had. They also have a parent company TruVolt who clearly doesn't care either. I had so much back and forth just trying to get this squared away since it was the holidays. They need to get it together. If you need a product like the ones they sell, just go through Amazon. Their customer service is much better. Again, the name(s) to watch out for are SunJoe, Snow Joe, Aqua Joe, Auto Joe and managed by TruVolt. I don't want any other unsuspecting consumers to go through what I went through.

Brought a electric lawn mower. Used it once it broke. Company sent a replacement. Works great lightweight.

They sell a wood chipper modelCJ603E and will not get the part CTPLATE which is a part that breaks easily. Been two years and they refuse to get that part even though they still sell the wood chipper.So if they still make it from China surely you would think that part would be available.They just don't want to stand behind the product once the warranty is over.

i purchase a sun blow rotor tiller from amazon,it worked lik it should for a while then kept quiting,the switch went bod or it was over heating,i returned it and sun joe hit me for a restocking fee for a bad product,a bad company selling a defective product,if you wnnt to get screwed buy from them,if not buy from some one else,they will stick it to you,

We have a Sun Joe pressure washer still under warranty. Initially I tried to BUY a plastic part that failed on the water inlet from Sun Joe. On the initial call I was told they didn't sell the failed part but if I had the receipt and it was less than 3 years old they would replace the entire pressure washer. With some digging I find the receipt where we bought in on Amazon less than three years ago. I call Sun Joe tell them all the above and they send me an email to respond to with the receipt which I did along with a very short video showing the terrible leak. They said Amazon was not an authorized seller of Sun Joe so no warranty. I wrote them back asking how did Amazon get them to sell. Off a hijacked tractor trailer? These people are weasels.

I didn't call the Sunjoe customer service about this product. After reading the reviews from others I don't expect anything different. Please do not buy Sunjoe flashlight. The battery only last for a few minutes after being fully charged. This is not a good product.

Customer service is only an AI. Says to call back between the hours of 10 AM 6 PM EST to speak to a person. Tried calling at 11 AM EST and it still says the same thing. They will not take a phone call.

I was given a SunJoe tiller and it only lasted for 5 uses. Contacted the company and sent all the pertinent information they requested. Everything was approved and told I would have my wire transfer in 7-10 days, jump forward to 6 weeks later still not refund has been received. Every time I get a different story or there accounting dept. is backlogged which isn't a good thing for a company. If I could give them a zero rating I would. Definitely do not recommend this brand or company and amazing it is still in business. Never again Sun Joe.