Sunjoe Avis 

I purchased a hose from Home Depot. It lasted less than a month. Unfortunately I don’t have the receipt. This hose is not very durable. I’d rate a zero if the option was available

I purchase the 10 inch SunJoe stringless trimmer. Worst purchase ever. I spend more time replacing the blades than I do trimming my yard.

First let begin that I was once a giant loyal fan. Buying from garden gloves to lawn blower, hedge trimmers (yes more than one), to weed eaters. A total of 12 Sun Joe items. My purchase of a weed eater was when it all came to a head.
The unit stopped working, and I remembered that I purchased an extended warranty. So I contacted customer service and explained my situation. They asked for a receipt (I made the purchase online HSN). I contacted HSN and they sent me a letter on letter head with the entire details. I guess that wasn't good enough. The original order had to be replaced (under defective exchange). The young lady involved wanted to be an amateur crime fighter and denied my request. So I went to the website and printed out the extended warranty and sent it to Sun Joe.
Not good enough....Finally I had to contact the Better Business Bureau. After all the nonsense upper management had to resolve the issue.
Needle to say now I purchase Ryobi for my gardening needs. 5 new items for my DYI needs.

battery went dead will not charge they do not make a replacement 1 year old have to through the mower out model mj401c what a wast of money
this is junk no one should buy

Grass trimmer head broke, I saw it was still under warranty so I called them,they said to send them a copy of the proof of purchase and a Pic of the broken part which I did. They said I could have a new one sent when back in stock so I answered back right away okay. A few days later they acted like I didn't reply and canceled my order. I've bought tons of their products but this might be the end of our relationship if they won't replace my item.

If I could give Sunjoe a no star rating I would. About a year ago my girlfriend bought a trimmer and lost blades. She attempted to purchase the replacement parts but none were in stock. A year later I called Sunjoe to order the replacement parts, and they still did not have them in inventory and could not tell me when they might appear.
Don't fail to avoid Sunjoe products.

Horrible product. Horrible customer service they make fun of you that they can not provide the parts of their product. They ask you to wait. Its over 1.5 years.

Bought a SunJoe Cordless Compact Turbine Jet blower and when assembled can not be disassembled. The notches going into the sleeve clicks and there is no release to unclick. I have complained to SunJoe customer service and they respond like they don't know what I am talking about. There is only three pieces to this blower. I want to send back to HSN don't care for it, can't be disassembled. As a consumer, I have a right to return item and SunJoe decides for me. What if I got the blower assembled it and it didn't work, how would I have been abled to send it back, YOU CAN'T. THE BOX IT COMES IN IS SMALL. I tried UPS store, Lowes, Home Depot, Walmart, Staples none sell longated boxs, the only one was at UPS but it was for golf clubs, a huge box, would not have worked to send back. BEWARE, OF SUNJOE AND THEIR CUSTOMER SERVICE, NEVER AGAIN. Then I heard back from SunJoe and they wanted a video of the problem, are you kidding me, it has three parts the notches that hold the sleeve clicks in and no release button, can't twist either. Then they replied we will pay up to $20.00 for you to buy a box and send it back after I emailed them that there are no LONGATED boxes in any store, BEWARE,

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”. It's impossible that such a large company wouldn't be able to refund a customer within a few weeks. I've been sending emails for 2 months now asking for a Brex link... they say it's their way of refunding. I received the email in question 4 days after they sent it. Obviously the link is only good for 48 hours... so I have to start again. THEY DON'T WANT TO PAY YOU YOUR WARRANTY.

I had a teller from San Joe. I did a great job. It started running horribly. I took it apart. It was full of dirt and the drive gear had some teeth broken off of it called son Joe to buy the part. They don’t have the part they don’t make parts. I don’t understand that. Tell me pretty much I had to buy a new one.

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”.

I bought the 100V blower and it only lasted one season. The handle broke where it meets the motor. I opened a case with SUNJOE and they sent me a shipping label to send it off for repair. Almost a year went by and they never sent me the repaired item or a gift card for the item since they never sent it back. I will NEVER do business with SUNJOE again over the way they handled my purchase and repair of this blower. They went round and round about new documents I needed to provide until I couldn't provide anymore they said tough luck. I not only lost money buying it initially but I had to go buy another brand blower to get back to work on my lawn.

Bought a sunjoe pressure washer from Home Depot 3 years ago and it has been used 3-4 times and worked great. Went to use it this spring, ran for 10 seconds and stopped. Emailed SJ and of course it’s off warranty so I asked where to I bring it to get repaired and they have no clue. One guy at SJ gave me the government of Canada service centers where one goes for social assistance. Terrible Terrible service and I do not recommend their products. Might be best to purchase from a company that stands behind their product and has repair centers.

Bought a pressure washer in 2021 and stopped working in summer of 2024. Completely dead. Good news is I purchased an extended warranty. Bad news is Sunjoe made it so difficult to get the warranty activated, on top of the fact they lost my registered warranty and receipt info because they transitioned their system from Shopify to another platform, that after 6 months, I decided not to pursue. Being a tinkerer, I took the unit apart and fix the pressure switch. Working again, but no thanks to Sunjoe.

The lawn mower I purchased 3 years ago, the motor died when I went through some long grass in my backyard, it wouldn’t start back up , I let it sit over night,, charge the batteries and in the morning it just clicked, wouldn’t start, I called sun joe Customer Service and they told me that they only have a warranty for 2 years, then the customer service said that they were sorry, there’s nothing she can do, I guess you buy crap you get crap, I never would recommend sun joe

Bought lawn mower with two year warranty it broke after 6months and prior to that shaved grass not mowed! Took 8 months of being disrespected and arguing to get half the money I paid only in store credit no replacement mower or money back in full they do NOT honor warranty!
It’s been a year i cant even use store credit the online store says my address is undeliverable and customer service LIED and responded last time you mailed to a neighbor! I received orgingal mower by mail through Amazon at my same address, still no budging will not send money or credit to bank

I bought sunjoe wireless electric shovel, the battery lasted for one season only. This battery can't be charged again.
Don't waste your on their products

my pressure washer was having a issue, turns out i had put a part on backwards but before i realized that i called them and they told me to send a video of the problem, i was told that it was unfixable wasnt covered under warranty and i would need to buy a new one. these people are liars and con artists do not buy their stuff.

Complete junk! Cut my lawn twice with it and it broke after I hit a root or rock. Company refused to fix or refund my money. Machine was a total write-off. I bought an electric mower. Avoid like the plague.

Had this product for 4 years. Only used it about 5 times during that period. The motor would stop and start erratically. In March2025 tried to use it again. Didn't work. Went to customer service to trouble shoot. No success. Workman ship is not desirable. WOULD NOT RECOMMEND THIS WASHER TO ANYBODY.