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À propos de l'entreprise


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

10 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(10)

10 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good buy

The experience was very good. You had the choices of product that I wanted at a price that was decent. Ship time was good. Thank you.

22 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Nice colour

A bit pricey but nice colour and it’s waterproof. (Been tested quite thoroughly already!)

We thought it looked a bit thin on arrival but actually it lets in a lot of light, unlike the one we replaced, which is much better for our ground-floor flat where light is at a premium

10 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

Good customer service

Delivery was longer than I’d expected (hence only 4 stars). However customer service were really helpful when the parcel went astray (not their fault), and very prompt responding.

28 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

This is new internet commerce

This is new internet commerce. You are no longer buying from United States companies. You are now buying from International companies. Some are good as in this company from France. Which has great return policies. But it's not cost effect to return some of your items.

4 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased a shade cloth from…

I recently purchased a shade cloth from Sunny Garden Market, and I’m very happy with my purchase! The quality is excellent, and it does a fantastic job of protecting the vegetable garden from the sun. I highly recommend it to anyone looking for a high-quality shade cloth!

12 août 2026
Avis spontané
Noté 4 sur 5 étoiles

No quibble refund

Unfortunately the items purchased were not suitable for our requirements. No quibble about returns and full refund, Ava was most helpful throughout the process. Thank you

30 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Very frustrating return experience.

Very frustrating return experience.

I ordered a large sun shade from Sunny Garden Market. Shipping took longer than I expected, and once it arrived I decided almost immediately that I wanted to return it.

Their website advertises “easy returns” and says customers have 14 days to change their mind and receive a full refund. What I did not expect was to be told that I would need to pay to ship the item back to China before receiving that refund.

I looked into return shipping and was quoted around $300, which was actually more than the cost of the item itself.

When I explained that this made the advertised return option essentially unusable for me, I was instead offered a small courtesy refund if I kept the item.

I understand that international companies may have different return procedures, but I feel the return location and potentially significant return-shipping cost should be made extremely clear before purchase, especially when “easy returns” and a full refund are prominently advertised.

This experience has made me much more hesitant to order from smaller online retailers because you don’t always know what the return process will actually look like until after they already have your money.

I personally would not order from Sunny Garden Market again and would strongly recommend that U.S. customers fully understand the return policy and return-shipping requirements before purchasing.

22 septembre 2026
Avis spontané
Logo de Sunny Garden Market

Réponse de Sunny Garden Market

Thank you for taking the time to share your experience, and I’m sorry the return process wasn’t what you expected.

Returns are always free when a product is defective. For change-of-mind returns, free return shipping is already available on most of our catalogue. We’re working to extend free returns to the rest of our range.

Regarding the $300 quote you received from your carrier, return shipping costs vary a lot between carriers. Our customers usually find significantly lower rates by comparing a few different carriers, so that quote is higher than what most people end up paying.

Rest assured that we’re taking your feedback into account as we continue to improve our returns process.

The Sunny Garden Market team

Noté 1 sur 5 étoiles

Bought a sail

Bought a sail. Arrived from China and was very low quality. When I tried to return it, they said I needed to ship it back to China. This company is a scam

27 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I didn't buy from it as it all looked…

I didn't buy from it as it all looked too good to be true. I did a little searching on the website and decided it looked AI-generated, set up in 2026, with big discounts, big promises and no return information...

2 septembre 2026
Avis spontané

L’expérience Trustpilot

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