Sunshine Pools Avis 207

Thank you very much pool is amazing Amd delivery was very quick. Highly recommend to friends and family.

Great price and fast deliver for a A+ product.

Excellent, delivered on time 👍

Fantastic service
Fantastic pool

Great service, quick and efficient delivery. Pool is really sturdy and filter is brilliant. Kids are over the moon and adults too.

Waited a week for my pool to arrive only to be told that it was lost by the courier! I was offered another item by Jane, who was fantastic in the way she dealt with the situation. I decided against a second item and my money was refunded without a problem. No pool but not your fault

I cannot fault sunshine pools there was a bit of an issue with the delivery (not their fault) however the sorted it with enough time to enjoy the pool in the heatwave. Many thanks

Helpful, quick and efficient

Great service. Would definately recommend

Ordered the steel frame oval best way 24x12 foot pool, it came in required time packaged well on a tail lift wagon with a trolley jack and placed on the drive as requested.

Bought pool, heater and other accessories after calling for advice.

On setting up manual states you need a green indicator light on the heater power supply, if it turns red then turn off immediately. I got a red light so turned off and contacted the seller who couldn’t help and gave me the manufacturers email add instead. Manufacturer wanted a video of the set up and afterwards told me all was fine and disregard what the manual said(??!!)

However they also told me that the £99.95 heater cannot be used with an extension cord and needs a proper external plug near the pool.

So if you have a big garden your going to have to pay £££’s to an electrician.

Was told AFTER purchase by the manufacturer that this in the manual that comes with the heater when purchased and they cannot take any responsibility for returns so contact the seller.

Sunshine pools refused any return or refund as despite not actually being used they believed the product was faulty as used with an extension cord.

Ended up stuck between two companies with poor service. Would have been helpful if the heater issue was made clear by the seller before purchase or I wouldn’t have bothered wasting my money.

Wouldn’t use this company again.

Great service great heater

Excellent. I hate ordering on line but was able to speak to very helpful staff who were able to tell me exactly what I needed to provide a clean pool for my grandchildren and neighbouring kids. The pool and kit arrived promptly.

Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool much last year as too cold but now using more. Thermometer (which is supplied with heater) says 24/25 and it was 18/19. I just put in on for a few hours before we use the pool (and when I can utilise electricity from my solar panels).
Item delivered quickly and would use the company again.

Quick delivery. Great item.

The pool came wrong colour on time but took another 2-3 weeks to be replaced and a lot of emails phone calls and pictures for this to happen
Did ask for some discount compensation but never returned my call of emails
I would use again but feel it was a lot of hard work on my side 🤔

Lovely people to deal with. Friendly and knowledgeable. We had a great deal on our pool which was delivered as promised 2 working days after it was ordered.

Oh my goodness, what an amazing company!! I was struggling to find a large paddling pool/slide that could be delivered or collected in time for the heatwave this weekend - typically for me I’d left it to the last minute and everywhere was either sold out or couldn’t deliver until 20th July at the earliest. I was also cautious as we’d just realised we’d been scammed by another online retailer so when I saw this product online, available and able to deliver within 2-3 days I was skeptical. But having checked Trustpilot I decided to order. I placed the order at 10:30pm on the Tuesday night; I received a confirmation immediately then at 2:30pm on the Wednesday I received notification of the item being shipped and it arrived on the Thursday morning! Free delivery too! The product itself is amazing and was reasonably priced compared to other sites and it came with a blower which many didn’t (or were £50-100 extra!). I couldn’t be more impressed. Especially in this post-Covid world where everyone seems very quick to make excuses for poor customer service, delayed shipment and deliveries, etc. This just goes to show that it is still possible to provide excellent products at a reasonable price and quickly! I have a very happy 3.5-year-old and therefore we are two very happy parents!

Excellent customer service.. the pool itself is of good quality.. slight delay in delivery hence the 4 stars.. however there was good communication from the customer service team in regards to this. I would definitely order again and would recommend to family and friends.