Sunshine Pools Avis 207

Service and delivery good although instruction to erect could have been better. Went on utube for a tutorial

First time dealing with sunshine pools and the service and communication was excellent, would use again.thanks.

Intel 18ft x9ft above ground pool I am so impressed with the customer service and delivery of this pool . This has to be one of the most helpful companies I have dealt with for some time.
The staff are quick to respond are knowledgeable and very helpful. I would also like to commend the delivery driver who again was very polite and extremely helpful in delivering the pool thank you all highly recommended.

We purchased an Intex 9ft 10" x 5ft 9" pool at £389.95 from Sunshine Pools for our kids joint birthday. It wasn't the cheapest shop but they were a UK store with great reviews.

It arrived very quickly and all seemed fine however upon inspecting the contents of the box we noticed that it came with a smaller pump than advertised. According to the website it was meant to come with a 1000 Gallon pump but we actually received a 530 Gallon instead. I got in touch with customer services who agreed to find out what had happened which involved getting in contact with Intex. We waited 4 days to hear back before getting it set up for the birthday and sadly got a response the day after. I was told that it came with the correct pump and their website was wrong. They would get their IT guys to amend it which I'm not entirely sure how it helps us but great I guess?

The pool liner also appeared to have a bold spot on the inner lining which we didn't see until we got it fully assembled. Thankfully it doesn't seem to affect the pool performance but retrospect I wish we had just returned it before the kids saw it. The kids have only used the pool once and its already apparent that a 530 gallon pump isn't up to the job, we kept it running over night and it barely made a difference.

We ended up having too buy the Intex 1000 gallon pump off amazon for £65 which has cleared it up after a few hours of running.

Lovely pool but couldn’t get a cover for it ☹️

Customer service very good . When my parcel was late and I rang to enquire about it the lady I spoke too was very friendly and helpful nothing was any trouble for her

Efficient accurate and informative experience

The instructions on the box tell you it will take 30 minutes to erect the pool , unfortunately that's about the limit of the instructions ! . You need to go to YouTube to find some very helpful videos. Pool is great and delivery was prompt with a friendly driver

Brilliant customer service, fantastic quality

We bought the 13ft x 6.5ft pool. Pool seems ok so far - the price just smarts for what it is. Doesnt seem great value for money. Especially not at all happy about paying £69.95 for the ‘solar pool cover’ which is essentially just a single layer of bubble wrap you could get for less than £10 somewhere else. I find it hard to image there is anything else to it than that.

I have not even set this pool up yet but it all looks fine , everything is there and can't wait for the weather to warm up a bit then I will fill it up and enjoy

Not used yet, but delivered on time came well wrapped and clear instructions. Easy to use web site

Brilliant! Thank you Hannah, Sy and the rest of the team.

Friendly service and quick responses - had an issue with the website when trying to purchase but used their ‘chat online’ function and the issue was sorted in 15 minutes
Highly recommend

Absolutely delighted with the pool and the grandchildren love it well worth the money, only downside was the delivery, the delivery driver said it had been in their warehouse a few days and no one wanted to take it on, so much for next day delivery other that that the pool is brilliant.

Good service arrived very quickly and very helpful on enquiries

Delivery time was awful and mislead to believe it would arrive sooner than it would. They also sold us a heater that needed extra parts and didn’t share this with us until we found out we couldn’t actually install it!

Service was good at the beginning. The pool was due in on a Monday but I heard nothing. When I contacted them they always came back promptly. I was advised on Thursday that it had been collected by delivery company. It was on next day delivery but they would contact me when it was out for delivery. On the Friday morning I got an email saying it was out for delivery that day. I did phone Tuffnells and ask for a delivery window but they don't do that. I phoned the Tuffnells at 5.30pm to be told they deliver up to 6pm. No delivery. Phone at 6.10 but the office is closed. I emailed Sunshine Pools Monday morning got a quick response say they would chase it. Emailed again got another quick response telling me they would chase it. Phoned Tuffnells who would now not talk to me but told me to contact the sender. I re emailed Sunshine Pools at 4.30pm but as of this 6.30 evening no response of any kind as to when I might get my delivery. It is no good replying saying you will chase it and not doing it. And now they ask for a review!!!!

Part 2
Now Thursday 6 days after I was told it was being delivered. Still no pool. They do not know where it is. I have now asked for a full refund. Which they will not give to me because they dont know where there pool is !!!! Hence down to 1 Star.