Supanet, getting worse by the week, webmail down yet again and this is becoming a just too often experience, it can be down for days on end and no one seems to give a damn. I have been with S... Voir plus
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Same as John. My 85 year old mother put up with appalling service (ie. negligable access to broadband and limited access to emails despite us asking her to please change internet provider) for the p... Voir plus
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real or robotic, 'isla' was efficiently helpful - actually, quite charming - in upgrading my supanet fm copper to fibre with a different router. proof of the pudding will of course be whether my soon... Voir plus
SCAMMERS!!! What a terrible company from top to bottom!! Stole over £300 from me. Had to take a loan out to pay my mortgage!! I will forever HATE these SCAMMERS!!!
L'entreprise a répondu
2,5
Bas
452 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
The person at Supanet answered my query…
The person at Supanet answered my query very quickly and made sure everything was ok.
1 août 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful and most issues sorted or…
Very helpful and most issues sorted or posted to the right direction
31 juillet 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Copper switch off
I needed help and advice with the forthcoming copper switch off. Different solutions were explained and a package to suit my needs found with friendly supportive advice and information
31 juillet 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
quick response that set my mind at rest
31 juillet 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Sound and friendly help from Freya on…
Sound and friendly help from Freya on chat, which I went to after 80 mins being held on the phone - which gets one star.
31 juillet 2023
Avis spontané
My query re new router was speedily…
My query re new router was speedily sorted.
29 juillet 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Isla was very helpful she was a great…
Isla was very helpful she was a great help thank you so much
28 juillet 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
How to change a password
The response from Mia was very helpful. I have been trying to change my password for a long time. She dealt with the problem quickly and efficiently.
26 juillet 2023
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I have given this score
I have given this score, for the person who I spoke to today.She answered my query promptly, and was very helpful.
24 juillet 2023
Avis spontané
Attentive Customer service
22 juillet 2023
Avis spontané
Your operative Mia was very helpful and…
Your operative Mia was very helpful and polite and resolved our problem.
22 juillet 2023
Avis spontané
Fixed the problem with router setup…
Fixed the problem with router setup although it required input not included with the router.
21 juillet 2023
Avis spontané
Brilliant customer services
21 juillet 2023
Avis spontané
an assistant who knew her stuff.
The assistant was able to solve my problem in good time. Asked the right questions and didnt need to be told more than once. Very pleasant experience especially as I am not the best on computers.
21 juillet 2023
Avis spontané
Helpful polite and informative all you…
Helpful polite and informative all you can ask for
20 juillet 2023
Avis spontané
Really helpful and quick information…
Really helpful and quick information and guidance
19 juillet 2023
Avis spontané
Delayed response time during live chat
Delayed response time during live chat. No reply to email to customer service. I’ve been with Supanet for 10 years and always found the customer service poor. Looking forward to switching providers.
18 juillet 2023
Avis spontané
Another swift and professional live…
Another swift and professional live chat online with the help desk. They fixed my problem.
17 juillet 2023
Avis spontané
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