Superhero Avis 

Excellent trading plaform, just missing some tradeable stocks thats in the maket place

I love Superhero! It has made things so much easier for a newbie investor who was hesitant about getting started. The platform is clear, easy to use and intuitive, and I love that I can access all my portfolio data in one place.

This is a good platform and I use it both for personal investment and my Superannuation. The only negative is that on the super platform they restrict what you can invest in, and not all ETF's are available. If they offered a facilitated fully self managed super option like e-super or similar, integrated with their trading platform, it would be perfect.

App experience is okay, it's a bit basic and lacks some features like changing existing orders. But it's functional and does the job. Note that this isn't a CHESS-sponsored brokerage.

The clean UI makes this platform a pleasure to use.

Easy to use and layout and features has been improving over the last 2-3 years

Graphs are improving and company information is easy to see and access

I love the access to USA markets as well as Aussie markets. The charts are really interactive. The brokerage fees are cheap! Only drawback that I wish Superhero fixed was giving us a dividend reinvestment plan option.

Excellent and great platform for my investment. I'm so happy that I found this app. My superhero for life.😁😁😁

Simplicity once you work out how to get around it. Pricing.. being a new "learning/developing"trader, I make mistakes and $2 per side allows me to get out quickly without the"spending too much" to exit a problem.
I need to run TradingView on a second screen but have not yet got the confidence to trade through attached TV brokers.

Easy to navigate, quick response times and low fees.

Easy to use, inexpensive fees and can but US and Australian stocks. Sends emails regarding share updates.

I’ve been using Superhero for the last 4 years and I’m very happy with it. The app is clean and easy to use, so buying and selling shares only takes a few taps, even if you’re new to investing.

The low brokerage fees make a real difference, especially when you’re investing small amounts regularly. I also like having both Australian and US shares and ETFs in one place.

Overall, it’s a great platform for anyone who wants an affordable, straightforward way to invest.

I have 8 analysts doing all my research and then I follow it up making the decision to invest in their recommendation or not!
I use several platforms for my investments, each have their benefits. Superhero is straight forward, easy to use and reliable, their Brokerage charges are lower than others, I operate on my IPhone which is very convenient when on the move!
Last night I woke at 3am, checked the US market which was falling and sold my shares while lying in bed, very convenient thank you ☺️

Good value trades and a logical, easy to understand interface.

Love being able to manage my own investments but don't like the limitations (which stocks are available and how much of each I can buy), and the primitive portfolio views (such as lack of sorting options)

usually quick to respond to emails if I have a question
Have stopped asking for new "listing", I have now been able to find similar that your platform
Quicker and easier than waiting for a response

SuperHero seems more interested in trying to argue with you than help you. Their platform is hugely deficient when it comes to anything other than buying and selling vanilla shares. Use them with extreme caution.

Extremely concerning withdrawal process – read the other reviews before trusting them with your money

My experience trying to withdraw my superannuation from Superhero after leaving Australia has gone far beyond a simple inconvenience.

I am applying for a DASP and have done everything reasonably possible to comply with their requirements. Superhero told me that my forms and supporting documents could be submitted electronically, yet they require a certified copy of my ID to physically arrive in Australia.

Not emailed. Not electronically verified. A physical piece of paper.

I am already overseas, and the address they provided for this critical document is a PO Box. This immediately restricted my courier options — DHL would not deliver to it — and finding alternatives from Bali meant additional travel, expense and complications.

I eventually managed to send the certified document internationally as requested. It reached Australia, but it has now been substantially delayed in the postal system. As a result, access to my superannuation savings is effectively being held up by the physical delivery of a single certified photocopy.

I fully understand that Superhero does not control the postal system. What Superhero DOES control is the process they impose on customers and how they respond when that process clearly fails.

I have spent weeks dealing with this, paid significant international postage and related costs, contacted multiple parties trying to locate the document, and repeatedly tried to find a solution. Despite all of this, I still do not have access to my money.

What concerns me even more now is reading the experiences posted by other customers here.

I initially assumed my situation was unusually difficult because I am applying for a DASP from overseas. But looking through the reviews, there appear to be complaints from Australian customers as well about difficulties and delays involving withdrawals, access to funds and customer support.

Obviously, I cannot personally verify every other review on this website. I can only speak definitively about my own experience. But seeing similar themes raised by other customers is extremely concerning when dealing with a company responsible for people’s retirement savings.

This isn’t a streaming subscription or an online purchase where bad customer service is merely annoying. This is people’s money and, in my case, my superannuation savings.

I have now escalated my case and lodged a FORMAL COMPLAINT through Superhero’s Internal Dispute Resolution process. I have specifically asked them either to provide a reasonable alternative method of identity verification in my circumstances or clearly explain why no alternative compliant verification method can be accepted.

I am documenting everything, and I will update this review with exactly how Superhero handles the formal complaint, whether they provide a real solution, and ultimately how long it takes before I actually receive my superannuation.

And after going through this experience, I genuinely cannot imagine trusting Superhero with additional investments on top of having my super with them. If accessing my super when I am entitled to withdraw it can become this complicated, expensive and stressful, I personally would not feel comfortable putting any additional money in their hands.

Based on my experience so far: avoid at all costs.

If you are considering Superhero for either superannuation or investing, I strongly recommend reading the withdrawal-related reviews here first and understanding exactly what you may have to deal with when the day comes that you actually need access to your money.