Excellent customer service from Nicole P! She was incredibly helpful, patient and professional. She went above and beyond to resolve my banking issues quickly and smoothly. Her assistance saved m... Voir plus
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Lisez les avis des autres
I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the pr... Voir plus
L'entreprise a répondu
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well. R... Voir plus
L'entreprise a répondu
I previously tried to open a smsf account elsewhere and had so many issues. I was referred to Selfwealth and had the best experience ever. Blake handled my account and he was incredibly helpful.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Conseil en investissement
- aussi dans
- Agent de change
Écrit par l'entreprise
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Coordonnées de contact
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australie
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Excellent
342 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Effectively and securely helped me…
Effectively and securely helped me resolve account detail updates. Thanks
13 novembre 2026
Avis spontané
Fast response
Fast response. Efficient help. Problem solved fast with a trade settlement
13 novembre 2026
Avis spontané
Excellent customer service from Nicole…
Excellent customer service from Nicole P! She was incredibly helpful, patient and professional. She went above and beyond to resolve my banking issues quickly and smoothly.
Her assistance saved me from having to open a separate trading account and go through the hassle of transferring all my stocks. She made the entire process so easy and stress-free.
Nicole is an absolute gem and a true asset to Selfwealth! Thank you for your outstanding service!
10 novembre 2026
Avis spontané
Fantastic to communicate with
Fantastic to communicate with. Quick, easy and efficient to get my problem sorted.
16 octobre 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback! Quick, easy and efficient is exactly the experience we aim for, so it's wonderful to hear we delivered. I'll be sure to pass your comments on to the team.
Fast responsive service
Fast responsive service. Supriya was really very helpful.
8 octobre 2026
Avis spontané
Réponse de Selfwealth
Thanks for your lovely feedback! We’re glad Supriya was able to help and provide a prompt, responsive service. We’ll be sure to pass on your kind words!
Easy as!
I have to be verified due I changed my bank details and it was as easy as the sun shining this spring time!
30 septembre 2026
Avis spontané
Réponse de Selfwealth
Thank you so much for your lovely review! We’re so glad the verification process was quick and easy for you. We hope the rest of your day is just as sunny! ☀️
Blake was excellent in solving my…
Blake was excellent in solving my issue. Great work.
11 septembre 2026
Avis spontané
Réponse de Selfwealth
Thanks so much for your lovely feedback! I’m really pleased to hear Blake was able to resolve your issue and provide the support you needed. I’ll be sure to pass your feedback on.
Super quick and helpful
4 septembre 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback. We’re delighted to hear that you received quick and helpful assistance. We really appreciate you letting us know about your experience!
Help with Tax Return Annual Statement
The person that helped me was very patient and understanding. They provided me with great info and help me through my enquiry.
1 septembre 2026
Avis spontané
Réponse de Selfwealth
Thank you for your kind feedback. I’m really pleased to hear that you felt supported and that the information provided was helpful. I’ll be sure to pass your feedback on to the team member who supported you.
Réponse de Selfwealth
Thank you so much for your lovely feedback! We’re really pleased to hear that you found Ayubi quick, proactive and diligent in helping you. We’ll be sure to pass your kind words on to her. We really appreciate you taking the time to share your experience with us!
Supriya was very patient with my many…
Supriya was very patient with my many questions about transferring shares. She made it much less stressful. Thank you!
10 août 2026
Avis spontané
Réponse de Selfwealth
Thank you for your kind words! We're so pleased to hear that Supriya was able to answer your questions and make the share transfer process feel less stressful. We'll be sure to pass your feedback on to her.
★★★★★
★★★★★
I've been a Selfwealth customer for a number of years and have found the platform reliable and straightforward to use for long-term investing.
I recently contacted their online support to clarify what would happen to my referral free trades if I downgraded from the Premium membership to the Free plan before my annual renewal. The support representative responded promptly, understood my question, and confirmed that my existing referral free trades would remain available until their stated expiry date.
That clarification allowed me to make an informed decision with confidence. It's always encouraging when customer support provides a clear and direct answer rather than referring you elsewhere.
Overall, a good experience with responsive customer service and a platform that has suited my needs as a long-term investor.
3 août 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback and for being a valued Selfwealth customer over the years.
We’re pleased to hear you’ve found the platform reliable and easy to use, and that our support team was able to provide the clarity you needed regarding your referral free trades.
We appreciate your kind words about our team’s responsiveness and are glad we could help you make an informed decision.
Thanks again for your continued support.
Fees now to high because of recent competition from other entrants Moomoo and Stake.
Excellent overall and no problems. After the new competition of Stake, Pearler and Moomoo for example there fee of $9.50 is now to high for small traders of approx. $5k and below for eg. Even the major banks have come down to near this price. For a 95k transaction for stake though=$9.50. Moomoo=$28.50. So if your a large parcel trader stick with SelfWealth.
1 août 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback and for your continued support of Selfwealth. We’re pleased to hear that you’ve had an excellent overall experience with our platform.
We understand that brokerage fees are an important consideration for investors, particularly for those making smaller trades, and we appreciate you sharing your perspective as the market continues to evolve with new entrants.
We remain focused on providing a reliable investing experience, with features, support, and value that meet the needs of our clients across different investing styles. We appreciate your feedback and will continue to take it into consideration as we look for ways to improve.
Thanks again for being part of the Selfwealth community.
Réponse de Selfwealth
Thank you for your lovely feedback! We’re glad we could assist you with updating your bank details and that you found our response helpful and efficient. We appreciate you taking the time to share your experience with us.
Quick easy service
Quick easy service, waited patiently walked me through everything
4 juillet 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to leave us a 5-star review! We're so pleased to hear that you found the process quick and easy, and that our team was able to patiently guide you through everything. We really appreciate your feedback and are grateful for your support. If you ever need any assistance in the future, we're always here to help.
Happy Camper
I recently joined SW as I reckoned this organisation represented the best value share trading platform. I compared many before signing up with SW. I ditched my previous platform that was integrated with one of the banks and was costing too much.
To date, I would rate them highly. Whilst the transfer of my small portfolio was supposed to take no longer than 5 days, it took 9. I rather think it was the fault of my previous platform. I have found the app relatively easy to navigate and have had no problems transferring in cash for trades. For me, my cash transactions are almost instaneous. SW also offers free trades for 3 months, which is great. I have also experienced very good communications from them. I do note that some users have criticised them for limited research tools - there are plenty of research tools out there starting with Google Finance, general websites and other finance apps so the criticism is harsh given where SW is positioned in the market.
Readers should note that:
●the SW platform comes with an ANZ bank account that is effectively the cash account one trades from. You cannot access this account direct in the sense that it is your bank account.
●SW does not support CDR inside summary banking and finance apps - they provide 'screen scrapes' in lieu (I am not sure what these are as opposed to live data).
In summary, I am a very happy camper so far.
27 juin 2026
Avis spontané
Réponse de Selfwealth
Hi Mike, Thanks so much for taking the time to leave such a thoughtful review and for sharing your experience with Selfwealth by Syfe.
We're really pleased to hear that you've found the platform easy to use and that your cash transfers and trading experience have been smooth so far. We appreciate your patience with the portfolio transfer and are glad it was resolved, even if it took a little longer than expected.
It's also great to hear that you've found value in the brokerage offering and the communication from our team. We know choosing a new platform is a big decision, so we're grateful you chose us.
Thanks again for your support and for highlighting both the positives and the things customers should be aware of. We wish you all the best on your investing journey and look forward to continuing to support you.
The service was professional and…Highly recommended
The service was professional and efficient. I’m very satisfied with the overall experience.
25 juin 2026
Avis spontané
Réponse de Selfwealth
Thank you for your kind review! We’re happy to hear that you found our service professional and efficient and that you were satisfied with your overall experience. It was a pleasure assisting you, and we appreciate you taking the time to share your feedback.
Great service from Akanksha
Not only did Akanksha answer all my questions, but she (he?) anticipated my motives and gave me more than I asked for, Excellent service.
23 juin 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to share your feedback for Akanksha. We're delighted to hear that she was able to answer all of your questions and provide additional information that helped address your needs. Delivering proactive, thorough support is something we strive for, and it's wonderful to know this was reflected in your experience. We really appreciate your kind words and your recognition of Akanksha's excellent service.
Réponse de Selfwealth
We're pleased to hear that you found our support helpful and that your questions were answered quickly and clearly. Providing efficient, easy-to-understand assistance is something we strive for, so it's great to know we met your expectations.
Thank you for choosing Selfwealth and for taking the time to share your feedback.
Trading account upgrade
I made a transfer to the old trading account. Akanksha was very helpful and helped check and confirm that the transfer would work and the money would be directed to my new trading account within a business day. Thank you, Akanksha!
18 juin 2026
Avis spontané
Réponse de Selfwealth
Thank you for taking the time to leave a review.
We're delighted to hear that Akanksha was able to assist you and provide reassurance regarding your transfer. We understand how important it is to have confidence that your funds will reach the correct account, and we're pleased she could help confirm the process and keep you informed.
We'll be sure to pass your kind feedback on to Akanksha. Thank you again for your support and for choosing Selfwealth.
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