Superhero Avis 

Terrible customer service. 3 Weeks after contacting customer service, my bank account is still not linked. They say on their website: "To add a bank account please make a deposit (excluding BPAY) from a bank account in the same name as your Superhero account". I made deposit from 2 accounts, they were happy to take my money but neither of the account has been linked. Person called Oakley uses fake politeness to dump responsibility on the operations team.

Lost 5% of my super within a week of joining , upon calling i was given no help with changing investments . Yes i should be more savy but not everyone is .

One of the primary issues is the execution of limit orders. For instance, if the current stock price is $3.1 and you set a stop-loss at $3, Superhero may sell your shares at $3.1 instead of adhering to your specified limit. This lack of precision can lead to missed opportunities for future gains. In my case, this resulted in missing out on an 11% profit when trading leveraged ETFs.

In summary, if you rely on precise execution of your trading strategies, Superhero may not meet your needs. Its inability to strictly follow limit prices can hinder your investment goals. Therefore, consider other trading platforms that offer more reliable execution features if precision is crucial for your trading approach.

Kinda funny.
I find from reading that they respond to the great ratings and say nothing to the poor ratings..

I'm new to the stock market but found Super Hero is very easy to use. Great platform with just $2 fees. I would recommend this platform. But they don't send email confirmation of sell/buy which I found little weird.

They have reeled in small scale investors like me with zero fee trading in ETFs, then quietly added a $2 per trade fee when no-one was looking. I was looking. A sneaky $2 fee to buy $150 of ETFs makes a snatch for most of the gains to be made in the first year. This investor is out, I have moved my holding over to Betashares who continue to support the little guy.

Great trading site, easy to use, not sure on my why all the whining on here from others.

Selling trades and obtaining funds the same as for Comsec from which I transferred to Superhero, with the exception of much lower fees on this site.

App very easy to use and the documentation easily downloaded from the site for taxation etc.

Any queries have been handled very promptly by staff via email.

Try it, nothing but praise for the creators of same.

Bait-and-switch. Well there you have it folks. Just like Stake, Superhero have done the classic bait and switch. Zero cost trades for ASX ETFs and US stocks now removed. This by the way is after the head of superhero stating publicly they wouldn’t follow Stake with the classic bait and switch. Lure everyone in and then start with adding more and more fees.

It's not a bad platform, but it has woeful transfer times. You sell a stock and then wait 2 days for your money, then wait another 2 days for the funds to be transferred into your bank account. I guess this is why the financial system, as we know, is collapsing.

Oh and don't let me forget to mention the FX fees. $400 in fees to transfer some USD to AUS.

my super was tranfered here with out me even being warned they changed my login details now im trying to get my own account back shocking.............

Based on 28th March 2024 experience:

Recently I signed up for a new account with Superhero and during identity verification process my application was held up due to name mismatch in my Medicare and DL. I was asked to contact Support and when I contacted them via chat (as Trading account holders cannot reach by phone yet), I was asked to upload my Passport copy so they can manually verify and let me use their Trading platform.

They informed me that in a few hours I would be able to get a verification email and after that I can continue to use their platform. No such verification email reached me.

In a nutshell, I found the customer service lagging. Setting expectations would help and being communicative about it during the sign-up process will ensure trust.

After a frustrating user interface experience with Raiz Invest, I switched over to Superhero, as they offered a competitive pricing model. They don't charge for buying ETFs and also no monthly fees. This was quite attractive to me. Btw, this can potentially change in the near future (shrugs).

I find their web interface pretty cool. The wordings are not at all confusing and straightforward. You choose how much you want to invest in an ETF of your choice. They pretty much list all ETFs / Shares traded on ASX. I haven't fiddled with their US based listings. So, I am unable to comment.

Crunchbase information tells me that the company is in seed round with 48 million in investment and a new team has been hired to ramp up operations. They have been in operation since 2019 and relatively young.

So, use your own judgement. I hope they will be in business for long and offer a competitive pricing but this could change depending on the market circumstances.

*NOTE* I have revised my rating of Superhero from earlier 4-stars to 2-stars.

This section is based on 6th Jan 2025:

Their customer experience for individual ETF / equity investors hasn't improved at all. They operate a lean team that probably services a lot of customer queries at the same time and the online chat experience is sub-par. They do not offer a direct phone line to get in touch with a support personnel.

As you would know that after a brief promotional period when they did not charge any brokerage fees for equity/ETF purchases or recurring orders, they started charging $2 per transaction. Though this might be the lowest, I think BetaShares offers a no charge fee for the purchase and sale of ETFs and a subset of equities.

Superhero needs to improve is customer handling experience. They are robotic in their reply and dish out canned messages without understanding the situation or the perspective of the customer. They will stick to their ground even if it is due to a slow backend operational process at their end which resulted in funds not being available on time for an auto-purchase or purchase at the online frontend.

There is no 2-factor authentication for login - which is an issue for me although they use a transactional PIN for the purchase/sale of equities/ETFs.

I want to share my experience with Superhero's superannuation service, which has been frustrating and stressful, to say the least. I had my superannuation account with them for a couple of years and decided it was time to switch to a different fund.

The process, however, turned out to be incredibly challenging. My attempts to communicate with Superhero through support tickets were met with silence; my emails remained unanswered, and phone calls provided little to no help. It took over two months to finally transfer my superannuation to the new fund. Given the significant amount of money typically involved in super accounts, this period was exceptionally stressful.

To this day, Superhero has not responded to my last email, although they eventually processed the transfer. The lack of communication and support throughout this process was alarming.

Based on my experience, I would not recommend using Superhero for managing your superannuation. The potential stress and uncertainty it may cause are not worth the risk.

Extremely poor response time. 16 days to transfer shares from issuer sponsored to broker sponsored with superhero. Their excuse "sorry we are really busy".

New small company compare to it's competitors. Hidden fees, so don't fall for their "low fees" marketing scheme. Extremely incompetent staff, poor customer service with low morals & ethics.

Really easy to use and intuitive. I tested each element before loading up too much. It’s easy to send money to your wallet (arrives instantly) and easy to buy. I see lots of ppl complaining about withdrawing. It worked seamlessly for me. I used the live chat to ask about tax forms. I got a real person who could help pretty quickly.
Only problem is, it’s so easy to check prices, I need to learn to put it down and remind myself it’s a long-term prospect :)

Hidden fees.
And they're way too expensive.

Very difficult to withdraw money still unable pay I’d not registered with ANZ bank still waiting for money

Have requested for 8 weeks the release of my super, still no communication!

I lost $20,000 due to this platform. One of my stocks was delisted from NASDAQ and moved to OTC. Most brokers would typically sell stocks that transition to OTC if they don't support OTC trading. Unfortunately, this platform locked my account, preventing me from selling until the company went insolvent recently.

Not recommended. They will not allow me to set up an account for withdrawal. They do not comply with the advertised account setup instruction mentioned in the app and trading platform, and say they need 30 days to investigate when I complained via AFCA. All responses via anonymous tickets, more than 3 weeks taken so far without a resolution.