Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered many items, the fit was odd and the colour was not as it looked on the website. I was so excited as they look really good quality on the website, dont be fooled. They dont even offer refunds... Voir plus

Noté 2 sur 5 étoiles

Bottoms were a terrible make & clearly poor/no quality check. I thought they were on backwards cause there was so much excess fabric at the front. Unwearable bottoms (Mateo High Waist Bottom). Top (My... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered the floral vital 2.0 sylk swim set and the white sylk society lounge set and I’m super impressed with the quality! Everything fits perfect, customer service was awesome and it all arrived su... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m beyond impressed with my recent swimwear order! The quality is top-notch—luxurious, soft, and stylish material that fits perfectly. The designs are flattering and true to size. The customer s... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

55 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(55)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super impressed so comfortable and…

Super impressed so comfortable and excellent quality , thanks for the amazing swim

17 août 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Lisa,

Thanks so much! We are super happy to hear you loved your swim pieces.

Much love,

Sylk Swim xx

Noté 5 sur 5 étoiles

My parcel arrived so fast & I couldn’t…

My parcel arrived so fast & I couldn’t be happier!

17 août 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Penny!

We are so happy to hear this, we try our very best to get customer orders shipped out ASAP.

Thanks for your support lovely.

Much love,

Sylk Swim xx

Noté 5 sur 5 étoiles

A great shopping experience

A great shopping experience. I ordered a swim set and a lounge set and absolutely LOVE everything about them. Plus my order came super quick!

17 août 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Lee,

Thank you so much, we're so happy to hear you love both your swim and loungewear! We really appreciate your support.

Much love,

Sylk Swim xx

Noté 5 sur 5 étoiles

Beautiful, comfy and supportive

Beautiful fabric that is so comfy! Great options if you need more support up top - new go to cut for me!

17 août 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Sarah!

Yay, we're so happy to hear you love your Support Top, that is definitely one of our most loved styles.

Thanks so much lovely.

Much love,

Sylk Swim xx

Noté 5 sur 5 étoiles

Love this brand

Cannot recommend them enough! quality swimwear that feels great and amazing customer service. I had to exchange a top and the process was super fast. Will definitely purchase again.

6 juillet 2021
Avis spontané
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Réponse de Sylk Swim

Hey Alyssia,

Thank you so much for writing us a review, it's so lovely to hear you were happy with your purchase and the customer service! We can't wait for you to see what we have coming soon, we know you will love it.💛

With love,

Sylk Swim xx

Noté 5 sur 5 étoiles

The most comfortable swimwear I’ve ever…

The most comfortable swimwear I’ve ever purchased! I could sleep in this the material its just so soft! I’ll definitely be purchasing more in future as it’s true to size, highly recommend!

5 juillet 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Maddy!

Thank you so much for writing us a review, and thank you for your support! It's so nice to hear you love the feel and fit of your swim.

Much love,

Sylk Swim xx

Noté 1 sur 5 étoiles

Horrid customer service - do not recommend

Sub-standard customer service, ridiculous delayed responses, restricted payment methods (no PayPal) and all round poor value for money. I have had to return the same top twice due to ordinary sizing guidelines and I’m out of pocket each time for shipping. Shani grimmond get your business together and hire some decent administrative staff who can respond quicker than 2 weeks from multiple communication streams.

27 juin 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Stephanie,

We would like to deeply apologise for the experience you had with our customer service. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

With love,

Sylk Swim xx

Noté 1 sur 5 étoiles

DO NOT BUY OFF SYLK SWIM

DO NOT BUY OFF SYLK SWIM!
Terrible service, scamming my friend!! Do not produce the return form and will not give my friend a refund when I was guaranteed onere. Ridiculous! Horrible, horrible service. Do not buy. So many people have tried to contact them with no luck whatsoever! They ignore all my messages and delete comments.

22 juin 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Angelina,

We would like to deeply apologise for the experience you had with our customer service. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Noté 2 sur 5 étoiles

Terrible customer service with no…

Terrible customer service with no response.
I emailed the company to receive a returns form which I never got a reply to, I then messaged them on instagram to organise a form which they said they would have sent to me, it's been 2 weeks since i've contacted them and still no returns form!

I have nothing negative to say about the bathers as they were amazing and flattering to my body shape, and I received endless compliments on them, just wish the customer service was a little better at responding to customers emails.

19 avril 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Brianna,

We're extremely sorry that you had such a bad experience with our customer service and we would like to deeply apologise for this. We have since hired a new customer service team to ensure this doesn't happen again. To make it up to you we have sent you through an email lovely xxx

Much love,

Sylk Swim xx

Noté 1 sur 5 étoiles

By far the worst customer service I…

By far the worst customer service I have ever experienced, one star is more than what it’s deserved. Ordered a product a month ago, returned it, and still not heard a thing. Waiting three weeks to receive my return. Over priced product with disgusting poor customer service; does anyone actually work for this company. Email and emails have been sent with no responses and if I get one it’s close to a week and a half later. I would never recommend this company or product to anyone! Beyond disgraceful and disgusted!

9 avril 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Lia,

We're extremely sorry that you had such a bad experience with our customer service and we would like to deeply apologise for this. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Noté 1 sur 5 étoiles

Absolutely terrible service!

Absolutely terrible service!
Ordered a bikini set and only received the bottoms in the order. After three weeks of no response to my emails, finally got a response offering a replacement and still haven't received an email for another 2 weeks. Shocking service, avoid at all costs! Expensive bikinis, mediocre quality and shockingly terrible customer service!

23 mars 2021
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Megan,

We're extremely sorry you had a bad experience with our customer service. To ensure this doesn't happen again we have since hired a new customer service team at Sylk. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Noté 1 sur 5 étoiles

Absolutely disgusting

Absolutely disgusting, placed my order 4 weeks ago and still nothing to show for it!
Can barely get a response to any of my emails, I’ve been extremely patient considering the circumstance of COVID etc. but now it’s just a joke.
Unfortunate I can’t comment on the product because I haven’t received them, but customer service is terrible!
How disappointing.

20 octobre 2020
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Lovely,

We're extremely sorry you had a bad experience with our customer service. A new customer service team has been hired to ensure this doesn’t happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Noté 1 sur 5 étoiles

Do not buy the Linial Set.

I bought the Linial Set and was superrrrrrr disappointed in the quality of the swim pieces. Although the tops cut and shape was stunning They felt like bad gym gear tbh and the stretch bands continually flip and tangle up in the bikini. I would not recommend this product. So disappointed.

5 octobre 2020
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Laura,

I hope you are well!

We're extremely sorry you weren't satisfied with your purchase. Here at Sylk, we aim to use the highest quality materials and quality check each piece to ensure our customers are satisfied. Again, we are sorry you were disappointed however, We would love to make it up to you! Please send an email to info@sylkswim.com so we can sort this ASAP!

Much love,

Sylk Swim xx

Noté 1 sur 5 étoiles

Super disappointed with the Customer Service

Super disappointed with the customer service. I ordered the Vital Top with the matching bottoms in the blue. Sadly when it arrived it was too small so I emailed customer service in regards to sending it back and exchanging for a bigger size. In the response I received I was NOT told that they would not be restocking that style and did not find this out until after I had already sent it back. This honesty makes me so upset because if I was aware of this I would of kept it and dealt with it being to small, now I'm left with no top. AND all customer service said was to re order it off the page??? however it is not available anymore! AND when I commented on their social media post I did not get a response on what they suggest I do. Defiantly wont be suggesting anyone to buy from this website.

13 mai 2020
Avis spontané
Logo de Sylk Swim

Réponse de Sylk Swim

Hey Lovely,

I hope you are well!

We are really sorry about how your situation was handled! We would really like to make it up to you, please send us an email at, info@sylkswim.com so we can sort this out for you.

Much love,

Sylk Swim

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