T2 Tea Avis 

As someone fortunate enough to have great friends that understand me I was originally ecstatic to receive a gift box from T2 a little ahead of my birthday. When, on the morning of my birthday I received an e-giftcard it was an added bonus (I thought). Apparently not. After going online to order I found that although nz based I was always automatically sent to the Australian website. Minor irritation, but a sign of things to come. I went through finding things to put in my cart only to discover that items that were delivered as part of my gift were only click and collect when I ordered them. No suggestion as to why. When I reached the check out I was further disappointed to discover that multiple items in my basket were unavailable and putting them on a wishlist became an excercise in frustration as the page randomly refreshed resulting in hitting the wrong part of the screen. So far, so minor petty frustration. Wondering why I was able to add unavailable goods to my cart in the first place I repeatedly changed the store I wanted to collect from only to learn that these goods were apparently completely unavailable in nz... Given the almost an hour I had wasted I filled out a feedback form describing my frustration. After nearly a month I have heard nothing back. Today I did the hour drive to my nearest branch hoping that the in store experience would be more customer friendly. Alas this was not to be. When I commented to the only staff member present (a fairly young woman) how I felt that bad online experiences and poor head office response was such a let down to staff on the front line, I had it made quite clear to me that she could not comprehend what my previous negative experience with the company she represented had to do with her, or why she should have to listen to any of a customer's frustration. Please understand that having started in hospitality and retail almost 30 years ago I do not shout at people serving me, neither to I insult or make accusations against staff because of something someone else is responsible for. I simply wanted the reassurance that my instore experience would be better. According to this young woman (who was not wearing a name badge and can best be described as pale since she was, of necessity, wearing a mask) it was in fact me who was required to be desperately sympathetic to the company in the time of covid. Apparently it was my responsibility as a customer to make allowances for the people being paid, not their responsibility to offer a good experience to the people whose purchases keep them in business. After choosing my items to a value slightly above that of the gift card I paid the additional with a signature required card. She did not ask me to sign. Having held my first retail management position at the age of 20 I can honestly say I would not employ anyone who feels that they are doing the customer a favor by merely turning up. If you cannot offer a good customer service experience find a new line of work. I have found a resolution that works for me in respect of this company. I shall never darken their doors again!

I have purchased tea cups set, however wanted to cancel it. There were delays in reply for my emails. After a week finally got the response, the customer service offered even to cover the cost of return in apology for the delay.

Super slowly shipping time, its been six days since I placed the order. When TF are you going to ship them ?

Can't fault T2 as a company, I shop with them instore a couple of times a year, but since COVID-19 I have taken to online shopping with them instead.

T2 Cold Brew Tisanes:
I recently purchased Peach Berry, Mango Mint & Citrus Zing for £6 a box, which I have to say is overpriced, but as I always love T2 products I thought it's worth a try.

Unlike other big name tea brands' cold brews, these appear to be single use - you pop a teabag in a bottle/glass/mug & let it steep for 5 minutes, then drink it, so if you're anything like me you'll get through anything upto 6 bags a day & that makes for an expensive drink, whereas the other brands I buy you can leave the bag soak & just keep topping the receptacle up until the flavour runs out, they also cost at least 50% less than these T2 cold brews.

Regarding the flavour, my favourite is Mango Mint, it's refreshing in the hot weather, the other 2 flavours are a bit something & nothing - they're pleasant enough, but not £6 a box pleasant.

Would I buy them again at full price - nope.

Would I recommend them to other people - nope, they're too expensive for such underwhelming flavours.

How do they compare with T2's hot teas - underwhelming & disappointing, as I know just what T2 are capable of producing, hence why I took the chance & tried them.

I tried T2 as was recommended to me by a friend and was really impressed. Lovely refreshing peppermint tea and smooth delivery!

I have ordered tea from T2 on 25 May and they were supposed to tell me in 3 hours that my order is ready for collection.
I have not heard back from them for 36 hours, so I had to call the strore and they had no record of my order!!! I had to go to the store to purchase those items (as it was a gift for a friend who was leaving London). I then emailed the system to refund my money since I paid for them at the store.
I am yet to hear back from them. They charged my account and never delivered the order.

Their service is unacceptable. The fact that I had to follow up with the store since I didn't hear back from them and that they didn't have any record of my order.

Please don't manage orders online if you can't handle the volume of orders so we are clear going to store is the only option.
and please give me my money back for an order you charged me for and never delivered!!! That's appauling ....

Excellent service from Maddi and T2.
Our order didn't go through because of a computer glitch on T2's end. Within 24 hours, Maddi had our order sorted and unexpectedly but very kindly refunded us the full amount that was spent for our items.
Very impressed and would highly recommend.
A big thank you to Maddi and the T2 team!

I purchased the Green Rose loose leaf tea and a white tin from T2 Emporium less than a year ago when my usual tea store was closed due to COVID. I’m not a huge fan of T2 because I find their tea to be overpriced and low quality with too much artificial flavouring. I currently have 12 tins of tea from other stores so I alternate a lot. I hadn’t had the Green Rose in a while as I find it too sweet, but today when I opened the tin I noticed a kind of cobweb layer around the inside of the tin and on the tea. In all my years of drinking loose leaf tea stored in airtight tins have I ever come across this. I thought it might’ve been mould but the tea was not clumped together at the bottom so this was not a moisture problem. I showed my partner and he said yep they’re cobwebs. I checked the rest of my collection and it’s the only tin with cobwebs. I was horrified. I'm not sure how anything could get into an airtight tin, which leads me to believe that something had laid eggs on the tea leaves before they were packaged?! This is a huge reflection of T2’s poor quality control and manufacturing processes. I will never buy anything from T2 again, and I strongly recommend everyone buy their tea elsewhere or from small independent tea stores online where you’ll find a much wider selection of much higher quality tea for the same price if not cheaper. Yuck!

Don’t be fooled by the reviews!!

I have been drinking T2 tea for years, you can’t beat the quality of this loose tea brand.

In store they are amazing with the service, you are lucky they will have samples ready and waiting. If you want to try before you bye they offer that too- just ask!

Online i have ordered a few times form T2 but I do prefers the personal service you get from in store shopping. I have never had an issue with the delivery or customer service. I think the recent reviews are a little harsh- the global pandemic has meant there are longer waiting times for orders.

Overall this is a great company to buy your lose teas. They have a great selection and all the staff are trained to know the difference types and that notes you will get from each one.

I bought the double walled glass flask with the description implying that it is fit to be used on the go. To give it credit, the infusion part of the bottle worked fine and it did keep my tea warm for a decent time, HOWEVER the bottle is so fragile that it smashed in my bag side pocket. So - great infuser, rubbish if you so much as bump it.

Tried repeatedly to contact customer services as my order was recorded as delivered but I hadn’t received it.
No response. No refund. No attempt whatsoever to either help me track it down or sort it out. The only contact I got was asking for a review and then saying my review (admittedly scathing) wouldn’t be posted but someone would be in touch to discuss it. No one got in touch.
You’d be better off just throwing money out your window. At least that way someone’s day would be improved.

The tea is great, and very innovative, though I don't understand why favourite flavours keep being dumped. My big problem with T2, though, is that their T2 Society is pointless. There is no advantage to being part of this society: no rewards or anything for customer loyalty. I couldn't change my email address through the website, and when they did it, all my years of order history was lost. So - buy the tea, by all means, but forget about joining their T2 Society.

Great tea, but the delivery service to Europe from the UK is apalling. Took 7 weeks for the order to arrive.

I love T2 with all my heart. I love their tea so much that I wish they offered decaf ranges of all my favourites so I could drink them more frequently without the caffeine overload. Staff in shops are always incredible friendly too. The only teensy downside is they don't restock their online products as often as I'd like - have been waiting about three months for a tea to be back in stock and still no sign!

I used to love T2 as a band, please stop ruining it with terrible customer service!!
We ordered a set of cups and a matching tea pot. The tea pot didn't arrive. It should have been easy for them to fix T2's mistake but it was not. We eventually got a suitable solution but it was after a lot of our time and it caused a lot of stress.
I don't think we will be making another order until we hear that the customer service and processes have been improved.

WHERE IS MY ORDER? YOU TOOK MY MONEY AND NO MORE RESPONSE OR TEA. In my email it says my order was dispatched 20th of January - still no sign of it. On the order it says it was then returned to you guys. I asked for customer service 29th of January by email BUT still no response? What a horrid customer service of an order over 100£. If you can't ship the orders then DONT TAKE THEM.

Update* The last email was the customer service asking me 'what I sent back' yet I have constantly told them its the full order of £85. As I said a loop, same loop. The shipment sent from DHL is marked delivered back to them, I don't know what they're playing at. Complete silence for 2 days after I told them its the whole order.

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Just like the review below, we ordered in December and the cup was faulty. After being told we had to pay for postage for their mistake we decided we were going to send the whole order back.

We have a fully tracked DHL shipment which we paid £12 for (from our own pocket). What makes it worse is now the customer service are denying receiving the product back - even though DHL has delivered it fully tracked! We are left hanging for 2 weeks now. I email them every second day and I get the same response. They don't check any of my attachments and give the same response. I'm in a constant loop.

£85 + £12 down the drain, but I won't give up. If this review does not result in you in getting in touch I will take this further.

I'm stunned that this company is worth millions, and I won't be surprised if it's going to be bankrupt in the next few years. If you don't take care of your customers, they don't take care of you. Learn from Amazon.

I replaced 4 orders with T2 since December 2020 loved and kept them all . But unfortunately my first order with them the the tea pot lid was broke l tried to contact them by numerous emails to ask for refund but no reply.. Then l tried to phone them but unfortunately that goes to e voice message despite their message says “ please leave a message and your number we will get back to you quicker then you can say 123 “ 😂😂 joke . They don’t get back at all . I won’t order again their customer service is terrible... 👎

It took them over 4 weeks to deliver my order, they didn’t even bother to notify me that the order will be late. Poor customer service, poor delivery time the product in the end was delivered and was ok but I would not recommend buying their products online. This is the second time I bought something from here and this time the delivery time was a bit better but not great. And the first time when it was late they didn’t send me an email that I could post the review so I guess that’s why they don’t have a lot of bad reviews on their website. They moderate every review I tried to post on their website as well.

I have loved T2 from the moment I received a sampler pack from my best friend in Australia. When the company started supplying in America, I was ecstatic. Unfortunately, I recently discovered that nearly all of their teas have natural and artificial flavors. I am so dishearted! It is my belief that when someone chooses tea, they are making a healthier option for themselves. I trusted blindly, which I shouldn't have done, and never looked at the ingredients. I was just curious about a particular tea when I discovered it and in looking at all the other boxes, I saw it there too. Why fill tea with chemicals!? I will never be able to order again.