T2 Tea Avis 

I’ve recently purchased a tea set and box of French Earl Grey tea.

The order took all 8 days to be despatched with no email. It just went from “in progress” to “complete“ in my account.

I emailed them what “complete” means as I haven’t got any confirmation email or tracking number from them.

No reply to any of my messages no despatch notification at all.

On day 12 I got text from DHL that my order is coming.

All arrived safely and I love my new tea set so much! The tea is gross but that’s on my taste buds not the T2tea.

Solely based on my experience I would buy from T2 again, however seeing how other costumers have been treated, I won’t.

Terrible customer service!

Placed an order and 2 of the 5 items arrived ships. They were sale items so I knew quantities were limited and I was hoping to act fast to get them replaced, whether they involved them sending replacements or me simply purchasing again. It’s been over a week of multiple calls, emails, and Facebook messages and my issue still hasn’t been acknowledged - and to make matters worse, the items I got are sold out now.

To sum up: Their tea ware is super cute but I am so fed up with their customer service that I refuse to shop here again. Buy from them at your own risk.

Discovered T2 while looking for a tea advent calendar back in November 2020, and chose T2 for their array of flavours... First order was place, packaged and shipped within plenty of time for the item to arrive before December, and the tea was amazing! I loved them, the calendar was a great option to try new flavours! Placed a second order in the sale, there were delays in processing, but the website did state orders were taking up to 8 biz days for packing and processing, which I allowed, and the order was shipped within 8 biz days of ordering, then arrived promptly with the courier!

Absolute joke! Order placed 25.12.20 and money taken ... then nothing .. emails chasing over and over .. messages left .. finally sent a final email asking for a refund 2.1.21 as silence and the next day (on next day delivery one turned up! No dispatch note..! The second order placed also 25.12.21 still missing and 8.12.21 I escalated to PayPal Requesting a refund which they communicated .. again immediately the Next day dhl Next day delivered However 1/3 of the order missing and one item only partially included .. despite the dispatch note stating it was complete .. again cannot contact and they don’t respond via phone, email or web query so had to go via PayPal .. absolute joke... zero customer care .. I’ve shopped with them for years but that will be the last order I place .. other decent teas on the market with retailer who provide an element of customer care!

Excellent service
Beautiful teapot, delicious tea.
well packaged and arrived fairly promptly especially considering covid.

The company notified me that it would take longer than normal to process my order due to covid.
They communicated well and dispatched the order in the timeframe they projected.

With covid there has been a surge in online shopping. Especially on approach to Christmas. Observing social distancing rules means they can't take on extra staff to cope with this. Hence longer times. It is fair enough that a company finds themselves in a situation like T2 have. They have responded admirably and continue to deliver quality products.
Thank you T2

I ordered my item on the 13th of December expecting the arrival to be tight ahead of Christmas. However, after zero contact from T2 and chasing them on Boxing Day, I finally heard on the 30th of December that they have now sold out of the item without processing my order, and had to cancel it.

There was information on the website that dispatch could take 8 days, which is crazy in of itself, but this is beyond 'inconvenience'. As the same item was then in the sales on Boxing Day, I do not accept the excuse this was simply out of stock. Their basic process for handling online orders has failed.

They have begun the process of sending me a refund, but this does not satisfactorily replace either the item ordered, the lack of a gift for a close family member on Christmas Day (and now thereafter), or the inconvenience of dealing with this situation. I would expect them to at least make an effort to resolve the situation by sourcing the item in-store, many of which are clearly available via 'click and collect' (if I could do so I would, except for the significant distances and tier four Covid-19 restrictions).

I have always had excellent service in store but I doubt I will ever order online again.

Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays.

However, once the order finally arrived, it was accurate and nicely wrapped.

I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. Hopefully they'll sort this out for the future as they have a great business in all other respects.

will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response

Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. Sent them an email and could be waiting days for a reply.

COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home.

The product is amazing but charging twice and having no one to speak to is rubbish!

I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! I just would like an update as to where my order is!!!!!

Love the products - shame the company does not match the quality. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Yet it is still showing as "open" on their website. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. A perfect example of a poor customer experience.

Confirmation email said 1-3 days dispatch. It is now two weeks and it’s still pending. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Wont even respond to refund me. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Yet you are still taking orders online today promising Christmas delivery. Shame on you.

No response from T2 about a Christmas order. I ordered in plenty of time before Christmas but have had no confirmation of this order. No replies to my enquiries. Really bad customer service. Just such a bad experience that I won’t be coming back to them now.

Ordered teapot and cups from T2 on 30 November. Email confirmation received. Then nothing further from them, as of 10 December. Have tried following up by return email as no phone available. No idea if gift will arrive. Not happy!!!

Awful customer service. On hold 4 times and line gets cut off. Completed two online forms and sent messages to Twitter inbox. Still no response RE a missing order. Do not purchase online- happy to take your money, but don’t bother following up with orders.

I don’t even have my order yet but want to give this company 0 stars. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Terrible level of service and they really couldn’t care less. I’ll not go anywhere near them again.

Always love my teas from T2. Very unique and wide range of flavours. The in-store customer service is always very bubbly and helpful. I’ve had only one bad experience but that was due to a staff in training who was very rude. Otherwise my fave tea store 😍

I have ordered from T2 before with no problems but I am not happy now. I placed an order a week ago. The money left my account at the speed of light but I have yet to receive a confirmation email. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! Unbelievably arrogant. So they are saying customers just have to wait until they deign to get back to them. If and when my order appears, I won’t be ordering again. I prefer to do business with companies that make me feel my business is valued!

Was a bit worried after reading these reviews but order arrived within 2 days of ordering. Gorgeous teapot that was beautifully wrapped. I was so pleased I placed another order. Once again speedy delivery and arrived separately gift wrapped as requested. Fantastic service.

order came on time, beautifully packaged. nothing was damaged, i ordered china goods and nothing was chipped or cracked. have ordered again since.