I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... Voir plus
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It's the second year running that I have used Taxfix to complete my self-assessment. I wouldn't dare try to fill in the form myself! I like having the peace of mind brought by knowing that it has been... Voir plus
This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... Voir plus
The service has been great from the start. Kinjal, the accountant assigned to me was super prompt, patient and helped me with all my queries. Definitely recommend!
À propos de l'entreprise
Écrit par l'entreprise
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Coordonnées de contact
Royaume-Uni
- support@taxfix.com
- taxfix.com/en-uk
4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Great user experience
Great user experience. I like the personal touch of have an assigned accountant.
23 juillet 2026
I love this service
I love this service. It’s quick and easy, if you need help it’s there!
All steps and processes are self explanatory and it’s so easy to navigate the app.
You can pick up where you left off, you don’t have to finish it all in one, everything is saved for you and you have an accounted assigned to you. This is the best value I’ve found for money, I run a small business from home but also work temp/agency so it can be tricky to track sometimes. This app has been the best thing for my accounting, I feel at ease about tax returns now and do not worry like I did before. Great app, already recommended to other small business. Honestly such good value for money I don’t think I’ll go anywhere else and will continue to rave about it!!
14 juillet 2026
First experience of self assessment- smooth process
My first experience of self assessment - very clear and easy to navigate process. Alongside a general support team, having a dedicated and named accountant that you can message with individual queries is invaluable.
21 juillet 2026
The service seems to be getting…
The service seems to be getting worse...and the cost seems to keep going up! I am finding each year I'm doing more and more of the leg work to file the return, checking for obvious errors etc. Will likely look elsewhere next year
21 juillet 2026
Réponse de Taxfix UK (formerly TaxScouts)
Hi Hannah,
Thank you for taking the time to share your feedback as a returning customer. We’re truly sorry to hear that your recent experience with our service has been disappointing.
We sincerely apologise that you feel the value and quality of our service have declined. Our goal is to make tax filing as simple as possible, so we are concerned to learn that you're finding you have to do more of the legwork and check for errors. This is certainly not the seamless experience we aim to provide for our customers.
We take feedback like yours very seriously as it is crucial for our improvement. We would appreciate the opportunity to look into your specific case. If you're open to it, please contact us at support@taxfix.com using your registered email address, and a member of our team can follow up with you.
Once again, we apologise for your frustrating experience and appreciate you bringing this to our attention.
Best regards,
Taxfix
Clear instructions and regular…
Clear instructions and regular communication makes the process so simple. Thanks.
21 juillet 2026
Quick and accurate response every time
Quick and accurate response every time. Also great value for money.
17 juillet 2026
Quick and efficient
Quick, easy and efficient service. I was already well prepared with what I needed and my tax situation is simple. I got the impression that there would have been support if I'd needed it, but I have no actual experience of this.
29 juin 2026
Appalling communication
I decided to use Taxfix for my tax return based on their great TrustPilot reviews, notably for their efficiency and quick turnaround. I submitted all the documents needed on 17/05 and received a notification that the tax return was started on 18/05. Having no news, I chased the accountant assigned to my case on 09/06 and received the response that the tax return would be ready "soon". I chased again on 02/07, and this time, no reply, but my tax return was made available on 03/07. I went back the same day and asked questions to the accountant and have not received an answer to this day, 18/07. Instead, I have received 3 automated reminders that my tax return is ready to approve. Based on the reviews, I never expected to have such a poor experience in terms of communication especially with a subject as sensitive as taxes. Very disappointing.
18 juillet 2026
Avis spontané
Réponse de Taxfix UK (formerly TaxScouts)
Hi Camille,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience and appreciate you bringing it to our attention.
We understand how important clear and timely communication is, especially when dealing with tax matters. We're sorry that you experienced delays in receiving responses to your questions. We also understand how frustrating it must have been to receive automated reminders while you were still waiting for support. This isn't the level of service we aim to provide.
We'd like the opportunity to look into this for you and make sure your concerns are properly addressed. Please email us at support@taxfix.com using your registered email address, and a member of our team will personally review your case and get back to you as soon as possible.
We're sorry again for the inconvenience, and we genuinely appreciate you sharing your experience.
We look forward to hearing from you.
Kind regards,
The Taxfix Team
Tax Scouts Review
The accountant completed my tax return very quickly with a minimum of queries.
Also, the price was very reasonable.
18 juillet 2026
Great service
Great service, swift reliable fast response great knowledgeable accountant
15 juillet 2026
Accountant was very responsive to…
Accountant was very responsive to messages and got my return filed quickly and easily!
16 juillet 2026
Thorough diligence without the dragging…
Thorough diligence without the dragging or back and forth. One hour to prep & submit elements.. a few one off set up question and it is done, and done well.
16 juillet 2026
Overall quick and efficient
Overall quick and efficient - platform log in and double sign off less so
8 juillet 2026
Paul Brash was great!
Paul was great. Fast turnaround on my self assessment tax return and answered all questions I had very clearly and quickly. Many thanks!
13 juillet 2026
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