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Lisez les avis des autres

Noté 5 sur 5 étoiles

First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

You sits is orderly and simple to use from a laptop or iPhone. I originally visited your site because I could not find a local distributor that had La Flor Dominicana's Andalusian Bull in stock. The c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de cigares
  2. Boutique d'objets à collectionner
  3. Fabricant de maroquinerie
  4. Bureau de tabac

Écrit par l'entreprise

The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

375 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent purchase = regularly returning customer

You sits is orderly and simple to use from a laptop or iPhone. I originally visited your site because I could not find a local distributor that had La Flor Dominicana's Andalusian Bull in stock. The cigars arrived in five days, beautifully wrapped and with the miniature Bovedas intact. It's obvious that you care are your business, customers and cigars themselves. For those reasons, Cigar Holder is now on my list of regulary online cigars dealers. In fact, I just ordered a half-dozen Upmann Magnum 54s and HdM Epicure No. 2s, knowing they'll arrive in superior condition. Nicely done!

3 février 2023
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear James

Thank you for taking the time to provide such positive feedback about our site and services. We're thrilled to hear that you found our website easy to use and that your experience shopping with us was a positive one.

We take great pride in ensuring that our customers receive the highest quality products and exceptional customer service. It's great to hear that our efforts have not gone unnoticed and that you are now a regular customer of The Cigar Holder.

We appreciate your trust in us and we look forward to providing you with the same level of service in the future. Enjoy your Upmann Magnum 54s and HdM Epicure No. 2s! If you have any questions or need assistance in the future, don't hesitate to reach out to us.

Best Regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

wedding gift

This was a wedding. Order arrived promptly, well packaged and looks like a great gift!!

12 avril 2023
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Réponse : The Cigar Holder Ltd.

Thank you Kev ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.

Kind regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

I live in New York and only after 2…

I live in New York and only after 2 days, my package arrived. Quickest delivery ever!

10 avril 2023
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Thank you Sam ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.

Kind regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

No update on my order

Very happy with their service and product’s.
Thanks Cigar Holder Team

1 avril 2023
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Réponse : The Cigar Holder Ltd.

Dear Marcus,

I apologize for any frustration and inconvenience caused by the delay in delivering your order. Our records show that the order was dispatched immediately, but unfortunately, the Royal Mail failed to deliver it within the expected timeframe. I understand that this has caused you some inconvenience, and I want to assure you that we take such matters very seriously.

In light of this situation, we have processed a refund for the shipping fee you paid, and this should reflect in your account within the next 3-4 days. Additionally, we are working with our courier to ensure that such delays do not occur in the future.

Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you again in the future.

Best regards,
The Cigar Holder Team

Noté 5 sur 5 étoiles

Good selection

Good selection
Easy to order
Quick delivery

29 mars 2023
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Réponse : The Cigar Holder Ltd.

Thank you Ralph ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.

Kind regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

Good buy

Good buy. Thank you

15 mars 2023
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Thank you Giuliano ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.

Kind regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

Good service

Good service. Nice quality cigars - would have preferred a guillotine over a V cutter for bigger cigars but only a small issue.

17 février 2023
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Réponse : The Cigar Holder Ltd.

Dear Katie
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles

Ottimo negozio online

Cercavo accessori originali da regalare ad un amatore di sigari, nella mia città non ne ho trovati come desideravo. Ottimi prodotti, bellissimi come da foto e descrizione del sito, sono certa che il mio compagno li apprezzerà molto. Velocissima la spedizione. Sito consigliatissimo!!!

2 février 2023
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Réponse : The Cigar Holder Ltd.

Thank you for your review! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.

Kind regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

Perfect

Very good service

21 décembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Michaela

Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles

Brilliant service and over the moon…

Brilliant service and over the moon with the cigars I brought, they’re a last minute Xmas present and they were so quick on the kerb side delivery. Really recommend

17 décembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Thank you Tayla ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.

Kind regards
The Cigar Holder Team

Noté 5 sur 5 étoiles

Superb service

Superb service. Super fast confirmation and next day delivery. Very impressed

15 décembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Julian
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles

Happy customer

Quick delivery, quality lighter.
Well priced. Happy customers, thanks.

1 décembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Brenda
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles

Quick service

Quick service, and stands were exactly as in the pictures.

5 décembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Grant
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Sam
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles

Literally amazing.

Literally amazing.
From calling them - easy to talk to.
Delivery - seamless.
Pricing - competitive.
Presentation - extraordinary.

I am not the type of person to be easily impressed but they’re so good, in fact I would venture fund them.

22 novembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Ali,

Thank you very much for taking the time to share your feedback and to leave us such an amazing review. We are thrilled to hear you have enjoyed your experience with us.

We appreciate you being our customer and our team is very grateful you help sharing the word about us.

The Cigar Holder Team is looking forward to seeing you again soon!

Kind Regards
Raz

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, good service

15 novembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Donna
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

Noté 5 sur 5 étoiles

Amazing experience as always

Amazing experience as always. 3rd time I buy from Raz, 3rd time I rate him with 5 stars. Keep going. Awesome service

9 novembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Dani

Thank you for taking the time to leave us another super kind review. We are thrilled that you loved your experience with us. We really appreciate you being a customer and helping to share the word about us. We look forward to seeing you again.

Best Wishes

Raz

Noté 5 sur 5 étoiles

Fantastic quality and choice

Bought the cigar sampler as a gift for my husband. Beautiful packaged with care and wrapped in branded tissue, it felt special and worth the money. Delivery was prompt and on time with regular updates by text. My husband was thrilled and appreciated the added vshape cigar cutter. He described the sampler as an excellent beginners selection to better understand the varying quality and strengths of cigars from around the world. I would highly recommend and would buy from this site again for reassuring quality, value for money and great customer experience.

2 novembre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear SuP

Thank you so much for taking the time to leave us such an amazing review! We are so happy to hear you appreciate our packaging and your husband was thrilled with the sampler.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your review made our day, thank you for your kind words, and for choosing The Cigar Holder.

We look forward to seeing you again soon.

The Cigar Holder Team

Noté 5 sur 5 étoiles

Ordered at about 3pm and was delivered…

Ordered at about 3pm and was delivered same day before 5pm excellent service from these guys!

29 octobre 2022
Logo de The Cigar Holder Ltd.

Réponse : The Cigar Holder Ltd.

Dear Ronnie
Thank you for your review, it is much appreciated! We hope to hear from you again soon.

Best Wishes
The Cigar Holder Team

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