So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Voir plus
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Great communication Extremely helpful Very efficient As a first timer i had no idea what i was doing You made my claim less srtessful with your guidance
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Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls. To progress the claim I had to pay another £59 up front. Long and sho... Voir plus
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4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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They were very kind and honest and help…
They were very kind and honest and help me very quickly and the replacement came in 1-2 days.
6 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that we were able to help you quickly.
Kind regards,
Anne-Marie.
My insurance claim was incredibly easy…
My insurance claim was incredibly easy to log and within 48hours I had my phone back to me repaired so I was delighted with the service received
2 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our claims process easy to use.
Kind regards.,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Diako. We will feed this back to the technician.
Kind regards,
Anne-Marie.
Fast resolution and good service.
23 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Laura. We appreciate your review.
Kind regards,
Anne-Marie.
Simple and easy to book repairs
Simple and easy to book repairs, the cost of the excess is fair and reasonable.
The man who came and did my phone repair was friendly and polite.
He had had a cancellation and was running early, he rang to ask if it was possible to come sooner, I was having lunch with friends at a pub minutes away from home so he came to me instead, and fixed my phone whilst I sat and ate lunch, which actually was a big help to me for the rest if the day. Really appreciated this.
4 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Amiee. We are delighted that you found our Come to You Repair Service convenient, and that the technician was able to repair your device whilst you were eating your lunch.
Kind regards,
Anne-Marie.
So quick and easy and the price for…
So quick and easy and the price for repairs is cracking. Great communication throughout and no issues what so ever. Keep doing what your doing, which is a great job.
4 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Marlene. We are delighted that you find our service to be five-star.
Kind regards,
Anne-Marie.
v.good services
22 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Artur. We appreciate your review.
Kind regards,
Anne-Marie.
Fast, efficient and highly recommended!
Doorstep replacement of my inner screen on the Samsung fold 7 made it so easy for me. Phone was gone for an hour and came back looking brand new! really pleasant interaction with the Engineer too!
4 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Harriett. We are delighted that you would recommend our service and we will pass this review on to the technician.
Kind regards,
Anne-Marie.
Very fast claim process but got the…
Very fast claim process but got the generic black phone as a replacement for my Awesome Lavender which obviously you pay extra for the colour would like to have been a like for like replacement
3 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear that you did not receive the same-coloured device you claimed for.
Whilst every effort is made to send the same colour as the claimed device, this is subject to availability, as the device is covered for the specification, not the colour. We send out the most suitable colour as soon as possible, so that you are not left without a working device. In this instance, the Awesome Lavender was not in stock. Our apologies that you feel disappointed about this, Adrian.
Kind regards,
Anne-Marie.
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service provided by Kelvin De Sousa, who came to fix my phone.
Kelvin was punctual, professional, and extremely courteous throughout the entire visit. He quickly diagnosed the issue and clearly explained what needed to be done, which gave me great confidence in his expertise. The repair was carried out efficiently and with great attention to detail.
What stood out most was Kelvin’s patience and willingness to answer my questions. He made sure everything was fully tested and working perfectly before leaving, ensuring I was completely satisfied with the service.
It’s rare to come across such dedicated and skilled professionals. Kelvin truly represents outstanding customer service, and I would highly recommend him to anyone in need of phone repair support.
Thank you again, Kelvin, for your excellent work!
3 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Daniela. We are delighted with your review and we have passed this on to Kelvin and his Team Lead.
Kind regards,
Anne-Marie.
Best service around
So easy to add gadgets and claim. Amazingly fast response...actually very fast usually 24hrs!
26 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jenelle. We are delighted that you think we offer the best service around.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muneeb. We are delighted that you loved the service provided.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Nathan. We appreciate your review and will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Great service
Chris kept me updated with what time he would be arriving, he arrived in the allocated time slot and was able to fix my phone screen in around half an hour. Great service.
1 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Katie. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muhammad. We appreciate your review.
Kind regards,
Anne-Marie.
Such a good service from start to…
Such a good service from start to finish, easy to use perfect
25 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Victoria. We appreciate your review, and we are delighted that you found the claims process easy.
Kind regards,
Anne-Marie.
Incredibly helpful and speedy fix
I had a charging port issue on my Samsung S24 Ultra, the technician who came to my house was incredibly helpful and fixed the issue outside my home and incredibly fast too
I highly recommend using this service!
27 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Leon. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
I have been trying to register my claim…
I have been trying to register my claim for the past 6 days using the phone number but it's been frustrating and causing me a lot of distress because its gets to a point and say I cannot continue, can't I speak or make claim through an advisor, customer care service , it's just frustrating and my gadjet is still there faulty.
27 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear that you are experiencing issues getting through to the team. Please follow the prompts and ensure that you are in a quiet area, and the system will be able to log your claim. Otherwise, if you stay on the line, you will be put through to an agent.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gemma. We appreciate your review.
Kind regards,
Anne-Marie.
Paid for Insurance, Received a Used Phone
I paid for Barclays Tech Insurance for four years without making any claims. When I eventually lost my phone, I was shocked by the service I received.
First, I had to pay £150 for the replacement. Then I had to wait over a month to receive it.
On top of that, the replacement phone was not brand new — it was a used/refurbished device. I was told they only provide used phones, not new ones.
After years of paying premiums, this was extremely disappointing. The long delay and receiving a used phone after paying £17.50 a month does not feel like good value for money.
26 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are truly sorry to hear of your dissatisfaction, Leyla.
To allow us to look at your claim, please respond to the Trustpilot verification email.
Update:
Thank you for providing your details, Leyla.
We can see that the claim was for theft and that the correct excess fee was advised for the claim, we can also see that the reason why the claim took a month to fulfill is because of documentation validation issues.
We are pleased to see that once all valid documentation was provided, the claim was approved.
We can advise that all replacement devices are refurbished, which are of a Grade A standard and come with a 24 month warranty, we hope this gives you peace of mind.
Kind regards,
Anne-Marie.
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