So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Voir plus
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Great communication Extremely helpful Very efficient As a first timer i had no idea what i was doing You made my claim less srtessful with your guidance
L'entreprise a répondu
Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls. To progress the claim I had to pay another £59 up front. Long and sho... Voir plus
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4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Chris repaired my phone and I am very…
Chris repaired my phone and I am very happy with the services. He was very helpful and polite. The phone came out to be perfect. Only took 40 minutes.
26 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review, and we will pass your praise on to Chris and the team.
Kind regards,
Anne-Marie.
Wow, really pleased
Chris came to my house and fixed both issues on my phone in record time. He was friendly but remained very professional. He was a pleasure to deal with and I'm very grateful for his 5 star service. Thanks so much Chris and Techpackinsurance.
26 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Karen. We are delighted that the service provided to you was five-star and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
mobile phone repair…
Once the fault was recorded the repair process was very efficient with updates on arrival of the engineer etc. Shane that the appcoykd is nit be up sed by to report the fault
24 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, John. We appreciate your feedback.
Kind regards,
Anne-Marie.
Chris was great
Chris was great. fixed my phone in 30 mins. Fabulous service
22 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kim. We are delighted that the service we provided to you was five-star and we will pass this review on to Chris and the team
Kind regards,
Anne-Marie.
Excellent service
Excellent service. Had text from repairer letting me know exactly when he was going to be there. Even fitted a new battery as part of the service. Phone looks good as new.
22 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lisa. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
Good price,easy way of doing things!
Good price,easy way of doing things!
Very helpfull
21 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Simona. We appreciate your review.
Kind regards,
Anne-Marie.
Could book a day that was convenient…
Could book a day that was convenient for me and received an hour slot the day before couldn't of asked for a better service , technician was very helpful
21 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michelle. We are delighted that you could not have received a better service and we will pass this on to the technician.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Veli. We are delighted that you found our APP easy to use and that your claim journey was fast.
Kind regards,
Anne-Marie.
Quick fix solution finders
Quick fix solution finders and great services. Fully satisfied from service
19 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Saad. We appreciate your review and are delighted that you are fully satisfied with the service we provide.
Kind regards,
Anne-Marie.
Excellent service from beginning to…
Excellent service from beginning to end. Reassuring and trusting and efficient at every stage. Thank you
19 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Heidi. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
The service was quick and efficient
16 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review.
Kind regards,
Anne-Marie.
Chris completed our repair today
Chris completed our repair today, he was friendly and efficient. The repair took just over an hour with brilliant results, screen fixed, spen replaced. Very happy
18 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sajida.
We are delighted that you are very happy with the service provided to you, and we will pass your praise for Chris on to the team.
Kind regards,
Anne-Marie.
I’m so happy with your work
16 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Alexandru. We are delighted that you are happy with the level of service we have provided.
Kind regards,
Anne-Marie.
4 Replacement watches sent out are faulty
3 refurbished Apple Watches that have all had batteries that require replacement due to being below 80% I’m now waiting to find out what they are going to send me next however being told it could take up to a week to look into why all 3 have been faulty.
Update after leaving this review. I got a phone call to say the first watch didn’t have a problem despite me having photo evidence to prove it did. and the second watch I was accused of sending an iPhoneX back instead of the watch. Asking if I accidentally put an iPhone X in the box instead of the Apple watch. Eventually this issue was sorted they then blamed DPD and I received my 4th replacement watch which yet again has a failed battery.
How many more below standard products are you going to be sending out?
As soon as this claim is eventually completed I will be cancelling my Barclays likewise tech pack.
13 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are truly sorry for the experience you've had Stuart, and the frustration it has caused. What you have described is far from the level of service we aim to provide. If you could please respond to the Trustpilot verification email, we will be able to take a look into your claim journey and assist you further.
Update:
Thank you for providing your information, Stuart.
We can confirm that the team are running diagnostics on the devices as they come in, and once the investigations have been completed, one of our Customer Service Agents will call/email you with an update.
Our apologies again, that you have had cause to write this review.
Kind regards,
Anne-Marie.
Wonderful customer care
9 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lygia. We are delighted that our customer care was five-star.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dany. We appreciate your review.
Kind regards,
Anne-Marie.
Chris was Amazing ➕️
Chris was Amazing, not just picking up & repairing damage I had not noticed myself on the fram an back, Chris was highly professional, friendly, even in the brief conversation we had he over delivered on my expectations of the service I was expecting.
Thank you again Chris
17 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Richard. We are delighted that the service Chris provided to you was five-star and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Great and fast service
Great and fast service. In 2 days my phone was like new. I cracked my display on Friday day time, on evening I did my booking to repair my phone and on Monday noon my phone was fixed, like new! Thank you, highly recommend it!
16 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Topo. We are delighted that you found our Come to You repair service convenient and that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Samuel. We are delighted that you found our service to be five-star.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Tai. we appreciate your review.
Kind regards,
Anne-Marie.
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