So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Voir plus
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Great communication Extremely helpful Very efficient As a first timer i had no idea what i was doing You made my claim less srtessful with your guidance
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Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls. To progress the claim I had to pay another £59 up front. Long and sho... Voir plus
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4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The customer service
The customer service
Timeliness
Courier service
The experience was a great one
14 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Deborah. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
great communication
great communication
polite call handler
quick to resolve my issue
8 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Akhtar. We appreciate your review.
Kind regards,
Anne-Marie.
Got our appointment rebooked twice
Got our appointment rebooked twice. Got told we need a new phone paid the excess and then no one contacted me. Eventually I contacted them 2 1/2 weeks later the phone was sent out the next day, but they didn’t ask me whether it was eSIM so when it came, it didn’t work caused a load of hassle and had to go and get a SIM card from the shop because technically they sent the wrong phone out or didn’t warn us we would need a SIM because the one they took away was eSIM. Really bad service all in all
13 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear of your dissatisfaction, Nikki. We do appreciate your feedback, so thank you for making us aware.
What you have described is far from the level of service we pride ourselves on.
To allow us to take a look into your claim journey, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
Issue was resolved by likewise team and very straightforward many thanks.
The teak has contacted me and the issue was resolved by the team very quick and nicely really appreciated and i would like to change my review for likewize to great effort and helpful and saving my time man thanks.
10 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear of your frustration, Aksaal.
We assure you that there are Customer Service Agents available on the phone lines and on the chat service also.
We have sent a Trustpilot verification email for you to respond to, if you could please provide your details, we will then be able to take a look at your claim, and assist you further.
Update:
Thank you for providing your details.
We have authorised a replacement device for you.
One of our Customer Service Team will be in contact to discuss the delivery of the replacement device, otherwise, please call in, as I have noted the policy to let the team know that the replacement has been authorised for your claim.
In response to the change of review:
Thank you so much Aksaal, we really do appreciate your feedback and we were delighted to be able to help you.
Kind regards,
Anne-Marie.
Fantastic service and team i appreciate…
Fantastic service and team i appreciate your support and work
2 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sathish. We are delighted that the service we provided to you was fantastic. We appreciate you.
Kind regards,
Anne-Marie.
The technicians is very nice and humble. And great service
The technicians is very nice and humble
8 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Munish. We appreciate your review and we will pass this on to the technicians.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sarah. We are delighted that the service we provided to you was quick, easy and excellent.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Darren. We're glad to hear the process was fuss‑free and efficient - that’s exactly what we aim for!
Kind regards,
Jacob
Excellent Customer Service
Excellent Customer Service - unfortunately unable to replace like-for-like the damaged gadget but reimbursement price was fair.
6 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Matthew. We're really pleased to hear you received excellent customer service. We're sorry we couldn’t replace your device within a reasonable timeframe, but we're glad to know you were happy with the reimbursement value provided. Your feedback is greatly appreciated.
Kind regards,
Jacob
Slick and professional
Super easy to navigate the reporting process, very quick repair at my workplace. Slick and professional.
14 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Nicola. We’re really pleased to hear the reporting process was easy and that your repair was completed quickly and professionally at your workplace. That’s exactly the experience we aim to deliver!
Kind regards,
Jacob
This company just getting worse I’m…
This company just getting worse I’m with them for years and they insure, but I had two phones one which I upgraded to and use and one old one was stolen from me and because I disconnected iCloud as I upgraded they closed my claim. It’s joke why you paying insurance then ! will be looking for other insurance even if I don’t make claim like for the 9 years I made two claim and that for broken screen 🤦🏻♂️ and paying £15 a month plus paid exess and keep increasing that why they move to wise which are horrible
4 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Hi,
We’re sorry to hear that you’re unhappy with your experience.
If you could please reply to the Trustpilot verification email with your details, we’ll be able to look into this fully and address the concerns raised in your review.
Kind regards,
Jacob
Update:
Hi,
Thank you for sharing the details of your claim with us. We're really sorry to hear how frustrated you’ve felt during this experience.
Your recent claim was declined because the location services on your stolen device were not enabled. This requirement is set out in the terms and conditions of your policy, as it’s an essential part of verifying and processing theft claims.
Location services aren’t just a policy requirement — they also offer several important protections for you as a customer:
Activation Lock: Prevents anyone from turning off Find My or erasing the device without your Apple ID.
Remote Lock: Allows you to secure your device with a passcode, stopping unauthorised access.
Custom Message: Lets you display a personalised message on the lock screen to help get the device returned.
Real‑time location tracking: Shows your device’s location on a map, even if it has no signal.
These features significantly increase the chances of recovering your device and help us process theft claims accurately and fairly.
We truly appreciate you taking the time to share your concerns. Please also be reassured that your policy remains active and can still be used for any future devices you register — including the new upgrade you mentioned.
Kind regards,
Jacob
I was over charged for over 20 year
I was over charged for over 20 year. For the Barclays TECH pack fee 17.50 a month. There are better deals elsewhere. You get a replacement second hand phone back not even same colour phone
4 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear that you have been overcharged on your subscription fees, Owen. We administer the insurance claims on behalf of the bank, however, your fees are debited by them directly. If you are being overcharged, please contact the bank; they will be happy to help you.
As per the Terms of the policy, you are provided with refurbished replacements, which are refurbished to Grade A standard and come with a 24-month warranty, for your peace of mind. The specification of your device is covered, please be assured that we will always endeavour to replace your device with the same colour, but this is dependent on stock availability. This is to ensure you have a replacement device as soon as possible.
Kind regards,
Anne-Marie.
They dealt with my claim promptly and…
They dealt with my claim promptly and professionally
29 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mr Hussain. We appreciate your review.
Kind regards,
Anne-Marie.
The guy who showed up was lovely
The guy who showed up was lovely, polite and respectful would defo recommend.
2 février 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jade. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Superb Repair
Superb repair. Delighted with the service and quality of the parts and workmanship. thank you.
31 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michael. We appreciate your review, and we will feed this back to the business.
Kind regards,
Anne-Marie.
Had not registered online for this…
Had not registered online for this insurance as I have had it for many years. The phone service was automated & there was not enough detail for my type of phone. The call was cut off. Told me to go online. This I had to register for. Some of the details I did not have so had to wait to go into a bank. All this would not have been necessary if I could speak to a person.
31 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear of your frustration, Andrea, we apologise also for the delays as the automated service should have put you through to an advisor.
We will feed this review back to the business, so that we are able to implement improvements where required.
Again, our sincere apologies that you were inconvenienced.
Kind regards,
Anne-Marie.
Excellent prompt service
I have made two claims in two years, one for my iphone that had a cracked camera lens and the other for a badly cracked screen on my Apple Watch. Both claims were very easy to submit via the app.
A repair specialist came to my house to fix my phone which was great! All I paid was £50.
I had to pay £29 and send my watch off for repair which was easy as the returns label was provided (all I needed was a Jiffy bag) and the whole process was completed from start to finish in 8 days. What I received back was a new watch!
I highly recommend this insurance, I can’t fault the service - well worth covering all your gadgets
30 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jayne. We appreciate your review and we are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Very professional engineer
Very professional engineer carried out service repair, fast response time and excellent quality repair carried out.
30 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for your review, David. We appreciate your review and we will pass this on to the team.
Kind regards,
Anne-Marie.
You promised to come fix it and you…
You promised to come fix it and you came as expected.
5 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are pleased that the service we provided to you was five-star.
Kind regards,
Anne-Marie.
Made a claim yesterday and received…
Made a claim yesterday and received replacement phone the very next day.
Service was brilliant, easy to do and great customer service.
28 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lara. We are delighted that the service we provided to you was brilliant.
Kind regards,
Anne-Marie.
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