Tech sofa Avis 

Terrible company with no customer service. Have tried contacting them via WhatsApp, email, Facebook and via their website only to be ignored on every available option. Paid almost £2000 for a single sofa 3 years ago and although the sofa is spotless, not a mark on it and still has all the tags and fabric patches attached it has failed completely. The company refuse to even acknowledge my complaint and even after calling them I was firstly told it's over 12 months old so out of warranty we won't help you. I then asked to speak to a manager who informed me I would be contacted shortly to arrange an inspection, this call never came and I am back to being ignored again. Even Facebook messenger states the best way to contact us is by phone (quite clearly so there are no paper trails of the shocking service) I will give them until Friday 17/07 and if I have not heard anything I will be taking this issue to trading standards as a well looked after sofa should not have multiple issues after just 3 years. Avoid at all cost.

Absolutely shocking experience from start to finish.
The quality of the sofa is extremely disappointing. After only a short time, it developed faults, and dealing with customer service has been even worse than the product itself.
I've been waiting months for repairs. One sofa took almost a year to be repaired, while another has now been waiting for over 8 months with no resolution. Every time I contact them, I'm given another excuse, usually that the parts still haven't arrived. Meanwhile, the first sofa they repaired has already broken again.
Communication has been terrible throughout. I constantly have to chase them for updates instead of them keeping me informed. The staff on the phone have been rude, dismissive, and unprofessional, making an already frustrating situation even worse.
After spending a significant amount of money, this is the level of service I've received. I feel completely let down by both the quality of the furniture and the after-sales support.
Based on my experience, I would not recommend this company. If you're thinking of buying from them, be prepared for poor product quality, endless delays, repeated excuses, and extremely disappointing customer service.

Bit hesitant buying online, always used to trying out a sofa before purchasing in a store but kept coming back to this one...Once it arrived guys unloaded, built it and took away all the packaging - under 15 mins ! Sofa is very comfortable, smooth electrics and all the extras (charging, drinks cooler, Bluetooth etc all brilliant) fabric lovely and looks fantastic in my summerhouse. Would purchase again.

Good service of delivery 2 guys and polite. Delivery was good on time.

great customer service snd commnunication

We purchased our sofa (large corner unit) in sept 2023. What a mistake it has been. The first issue was the corner section started to sag. They sent out an engineer who said to me it was a fault on the build but told techsofa it was ‘intentional’ damage. We argued this and a different engineer came out to fix it who said it was a problem with the design. Techsofa ignored that and I had to pay. At the same time, a cup holder completely stopped working. They replaced this. It then stopped working again a few months later, to be told I had to pay for labour to replace this.
Then the corner sagged again. The cup unit has never worked properly and now the other one has cracked and is falling to bits.
I can’t deal with them, the customer service is appalling and I know they will just blame me for their shoddy product.
In reality, we have had the sofa for less than 3 years and it is falling to bits. I’m still paying for it.
Do not buy from here unless you enjoy crap, expensive products and being blamed for their defects. Absolutely dreadful

I note the response below. I have not spoken to anyone in months about this situation and have never been abusive or rude. In fact I have emails as we tended to put things in writing. It would seem you have me mixed up with another aggrieved customer!

The electronic aspect is fine but the fabric doesn’t last with its looks
Started wearing off after 3weeks

I ordered this sofa back in December, and unfortunately my experience has been extremely disappointing. The wrong parts were delivered, which meant the sofa couldn’t be assembled properly. After contacting customer service, I was told that the correct replacement parts were out of stock and that I would need to wait for new stock to arrive.

Fast forward seven months, and I still haven’t received a replacement or any meaningful update. What’s even more frustrating is that I’ve had to constantly chase the company myself just to find out what’s happening. Communication has been poor, and I feel completely left in the dark throughout the entire process.

Waiting this long for an issue that wasn’t my fault is unacceptable. While I understand that stock shortages can happen, seven months without a resolution and with very little proactive communication is incredibly frustrating. I would not recommend based on my experience.

Talking to helpful people who responded to my request. Delivered, set up and removed all packaging.

Overall couch is of very good quality delivery drivers fantastic not so impressed that only one sofa turned up was very understanding about this didn’t make a fuss and was told I would receive a free cleaning kit as way of apology 3 week later still not received and no answer to 2 emails I could have kicked up a fuss but didn’t and had to wait 7 days
Apart from this was overall pleased just don’t like being robbed of

We love our new sofa

Me and my wife worked in retail for over 50 years between us. This is a fair review of Tech Sofa: There was a clearance sale on and we ordered x2 2 seater series 8 in forest grey. The stock and delivery is dealt with by an external company ASB Logistics. They contacted me by WA message wanting to arrange deliver for Wednesday 13/5/26 but unfortunately the charity collecting the old sofas where not collecting till Thursday 14/6, which I explained. We provisionally booked for Friday 15/6 which they later changed to Sat 15/6 6am-8am. Now with the old sofas gone we sat on the floor Friday PM and evening. Then at 7.15pm on the Friday evening came the WA message, we have been unable to collect your items for tomorrow Am’s delivery, we will be in touch with a new date. So I messaged them, rang them and emailed ASB and Tech Sofa with no reply straight after the message arrived, of cause they’ve drop the message and all gone home. So me and my wife with MS spent the whole weekend both with poor health sitting on the floor, Tech Sofa are closed at the weekend. Monday AM came and I rang Tech Sofa and spoke to a lady there, I was really annoyed they left us all weekend sitting on the floor. She said I was one of the ppl she needed to ring that day and I’m here on my own, The delivery company won’t take her calls and maybe the sofa was out of stock or one was damaged? I don’t know you tell me? I asked if the other colour was available Smokey Taupe, she quickly checked and said, yes. We’ll have that colour then, but if I don’t receive them tomorrow Tuesday 19/5 I would cancel the order. What I couldn’t understand is if they knew there wasn’t enough stock or they found one damaged why couldn’t Tech Sofa or ASB ring and say we haven’t got the Grey, would you be happy with the Taupe? Yes I would!!! Easy, But no that would be to simple and convenient for your customers sitting on the floor for 5 days. I will tell you one thing, after over 50 years of retail’s experience and I know you can’t do a lot about it until ASB read your email, but sometimes a bit of sympathy and an apology goes a long way. I wonder what the owners would think about that? The delivery drivers finally turned up at 9pm, on the Tuesday as arrange. Tbh, I’d given up hope by then. But to be fair Patrick and his colleague where brilliant, completely made up the sofa’s demonstrated them and checked all was working and took all the rubbish away. Great guys, whatever you pay them it’s not enough. Lastly we love the sofa’s, the Tech and I like the colour my wife less so, but she says she’s warming to it…Thanx

Delivery on time
Courier both polite
Cleaned up after themselves
Kept in touch as to when and what time delivery was expected

First class service would highly recommend…

I would have given 5 stars for the product and speed of delivery, the delivery guys were exceptionally great.
However this is for aftersales service..or lack of!! I was left with no paperwork, no proof of purchase for warranty. No instructions as I'd not been shown how the heat function worked. I emailed asking for my proof of purchase and instructions I WhatsApp 'd them 3 times which was received but not read and still I've had no response..ill be happy to change this to five if TS read this and get back to me with my warranty paperwork.

This was the best and quickest service I have ever had for a sofa, delivery was exceptional and the two guys were very nice and polite. Would definitely advice people to use tech sofa fir getting a sofa and I myself will definitely come back Ll in all fantastic service.

Excellent quality super comfy, delivery was so quick received it about8 days after ordering, the boys were excellent they did everything for me showed me how it all worked and left ,,they left taking all boxes and wrapping with them, the suite I had was a series six i love it ,,we had a two seater and an armchair, it’s a good job I didn’t order a three seater it would have been too big for my living room but the two seater fit perfectly,,the armchair is so wide and so comfy,
Cannot fault this company from beginning to the end all in all I would definitely recommend to anyone looking for a sofa so reasonably priced too,

Marks all over the sofa asked for leather and it’s like a leather pattern fabric still haven’t heard anything after numerous phone calls

I am now on my 5th.... yes FIFTH attempt at getting my brand new sofa fixed!!!! It's never been used.. theses are facts
1st part... not what sofa needed
2nd part.... not what sofa needed
3rd part... wrong cup holder
4th part... wrong cup holder
5th part..... TBC
Every time I call the same employee blames it on wrong part in box, she's spoken to Engineer at Tech Sofa, another one being sent out (for first time that part is in, so I don't need to keep making flow up calls... or will I???).

If anyone knows how I speak with someone in management, can they let me know. This sofa is not fit for purpose!!!

I did, once, call and spoke to someone else, who was more than helpful, but I need to escalate higher. This company need to know the poor service, their customer is receiving, at the front line!

Great service from start to finish.Was kept informed of delivery date and time. Sofas were put together in chosen positions great guys. Well recomend this company.