Tencha Avis 

195
•
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to order. Wide selection of Japanese green teas and at different prices. Teas attractively packaged. The teaware is varied and illustrates Japanese artisanal skills. Delivery is always quick and... Voir plus

Noté 5 sur 5 étoiles

The Ceremonial Matcha Green Tea tastes absolutely beautiful—smooth, fresh, and full of flavour. I enjoyed it so much that I’ve already ordered more, along with the Okinawa Blend Herbal Tea and the S... Voir plus

Noté 5 sur 5 étoiles

Firstly the teapot I bought is great, from a very reputable kiln in Japan, and not easily obtained elsewhere. Secondly they kindly let me buy it, because it was the last one, and held on to it for me... Voir plus

Noté 5 sur 5 étoiles

always a lovely experience ordering from tencha! they have a varied selection of high-quality ceremonial grade matchas - seriously the best matcha I've ever had and a total game changer in my morning... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Marchand de thé
  2. Magasin de thé

Écrit par l'entreprise

London based speciality Japanese tea and matcha supplier. Artisan tea-ware made by master craftspeople from across Japan. Working with independent farms and suppliers.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

195 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(195)

52 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

The order was delivered in a box with nice tissue paper inside and presented well also it arriving in good time after placing the order.

The quality of goods were all very good and have earned points which is good for my next order. :)

27 octobre 2025
Logo de Tencha

Réponse de Tencha

Thank you for the kind review. I'm glad the order arrived in a good condition!

Noté 5 sur 5 étoiles

Great

Great
Love the tea.

The delivery was not on time and I recommend they use a different delivery partner.

6 octobre 2025
Logo de Tencha

Réponse de Tencha

Apologies again for the delay. I hope you enjoyed the tea when it finally arrived

Noté 5 sur 5 étoiles

Finally, a reliable place that actually sells High quality Matcha & Houjicha within the UK

It's so nice to finally find a reliable source for tea, especially one able to ship within the UK. Finding good matcha and houjicha for sale in the uk is like looking for a needle in a haystack, but finally I can recommend a reliable source for flavourful high quality teas that can also ship from the UK opposed to importing via less reliable means from Japan etc.

I'm so very happy with my purchase, and will be very glad to order more in the near future when some of the other items I've been eyeing up come back into stock. :)

30 septembre 2025
Logo de Tencha

Réponse de Tencha

Thank you so much for your kind review. I'm so pleased you are happy with the teas we have on offer.

Noté 5 sur 5 étoiles

Great experience

Great experience, I ordered to a wrong address but it was very quickly corrected with an email! And the products were amazing, top quality Matcha!

27 juin 2025
Logo de Tencha

Réponse de Tencha

Thank you, always happy to help as much as possible.

Noté 5 sur 5 étoiles

Lovely toasty flavoured hojicha

Really nice toasty flavoured hojicha. I have been using this to make hojicha latte, as it's a bit lower in caffeine than matcha. I really enjoy the flavour of this, I will buy it again.

8 septembre 2025
Logo de Tencha

Réponse de Tencha

Thank you, glad to hear you are happy with your purchase!

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service, great teas and lovely teaware. Would totally recommend.

26 août 2025
Logo de Tencha

Réponse de Tencha

Thank you Joel!

Noté 5 sur 5 étoiles

Second order and hopefully many more

Second order from this incredible company. Exceptional quality Japanese teas, unavailable anywhere else in the UK. Everything beautifully packaged and presented. A taste not just of Japanese tea but also Japanese hospitality and customer service.

1 septembre 2025
Logo de Tencha

Réponse de Tencha

Thank you Richard, what a wonderful review. We really appreciate it :)

Noté 5 sur 5 étoiles

Amazing customer service as usual

Amazing customer service as usual. There was an issue with the parcel tracking not updating and Charlie chased it up and kept me up to date. Lots of weirdness happened with Royal Mail returning to sender (twice!), which was sorted and I did get my tea. The tea was delicious so it was worth the wait. I can't fault the customer service from Tencha!

7 août 2025
Noté 5 sur 5 étoiles

Excellent!

I wanted to find a supplier of Japanese tea who actually appeared to be engaged actively in the whole process from planting to cup and I found Tencha. Their hugely informative website is fantastic and the range of high quality tea and associated wares is extensive. I look forward to each new season and addition. The high quality packaging and personal touches really make you feel like your ‘buying-in’ not just to a brand but a rarefied and exciting world of fine tea, produced by fine people. I could not be happier with them.

1 août 2025
Avis spontané
Logo de Tencha

Réponse de Tencha

Thank you for your kind review Bradley. This really made my day.

Noté 5 sur 5 étoiles

Lovely products

Lovely products and great care with packaging and quick delivery. I will purchase from again and recommened this company.

25 juillet 2025
Logo de Tencha

Réponse de Tencha

Thank you Caroline

Noté 5 sur 5 étoiles

This was a present for my Dil…

This was a present for my Dil birthday,she was very pleased with it ,said it was lovely no bitter taste .the ordering on my part was easy and very efficient, was kept informed all the way through.

30 juin 2025
Logo de Tencha

Réponse de Tencha

Thank you for the review

Noté 5 sur 5 étoiles

Quality product

Great delivery time, cute packaging and very quality product. Will definitely ordering more from you Xx

27 mai 2025
Logo de Tencha

Réponse de Tencha

Thank you !

Noté 5 sur 5 étoiles

Lovely and fast service

Lovely and fast service, Friendly price, Delivered in a blink to US., Professional Pack, Item arrived safely.

10 juin 2025
Logo de Tencha

Réponse de Tencha

Thank you

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus