# Avis 252

great company, top notch!

I need this item and it has not shipped yet
It’s been three weeks since I purchased it

When I placed my order, the site indicated all the items were "in stock". 2 days after placing the order they chanced the "order status" to pending. After almost a week, I called to learn what was going on. The person I spoke with said one of the items would not be available until September which is 4 months from the time of this writing.

They haven't bothered to send the other items on the order either.

Thanks for the prompt service!

You sold me something that was discontinued

Worst ever experience I Had. They charge me and did not sent order until I have call them. Explanation was because my email is Gmail not a company email. Then finally after 7 days they change status of the package. I ask to provide a tracking number, nothing. Till now waiting for the tracking number. Already day 8th passing. I ask them I need thin package urgent and ready to pay extra to get asap overnight or whatever. No reply and no confirmation. Crazy. People…

I received this review asking about my experience and I've not received my order.

quick service and good pricing easy to use website

Jackie thank you for your help. You were very helpful with my order. Thank you for going above and beyond for me. I WILL be returning.

Two weeks since my order and I still haven't received my item.

Bait and switched me. Paid $283.53 for item listed at that price, then got a call from their staff that they had mistakenly put the wrong price online and would be charging more money. I demanded a refund, but they hung up on me. They did not honor their price and they have not refunded my money.

I purchased a light meter from them, paid for expedited 2-day delivery, and a week later they told me that the product was out of stock and that it would take me at least 4 weeks to receive it. I asked them to cancel the order so they processed a refund, but 4 weeks after I received the item. Now they want me to drive 50 miles to bring the product somewhere and when I asked the lady who called me to pick it up at my place she yelled at me and hung up. Worst customer service ever.

Well where do I start.
1. You took my money as you had part in stock.
2. Then you said it shipped
3. Then you said awaiting product.
4. All this while I was contacting and asking for an update until finally I requested my $$ back

Placed an order, paid for express shipping, waited over 4 weeks (meanwhile I had called and emailed them with no response) then they emailed and said the part I had ordered was out of stock so they were refunding me

Where is my order

I was very impressed with the helpfulness of Daisy in solving a complex issue, and her clear, calming voice, made the process easier than I expected. A very rare experience in today's world.

Good pricing and easy process to purchase.

Quick and professional communications. Advised me that an ordered item would have a long lead time and offered to issue a refund.

I ordered the part on 4th oct expecting on 5th morning. But did not find it despite i paid $108 shipping. Pl cancel the order.

This was the second time trying to order something from Test Equipment USA. Their website says parts are in stock. After ordering they reply saying they don't sell that brand. Their website needs updated.