# Avis 252

Order status a mystery.
There was no indication, when ordered online, that there would be a delay in shipping. After 5 days passed, I finally called for order status. 2 days ago, I was told "it will ship tomorrow". As of this writing, I don't know if it shipped or not.

The order process was quick and easy. I contacted customer service twice because this was my first time ordering and I had questions on the process and Nicole was amazing. She answered my questions quickly and thoroughly and made me feel very comfortable about my purchase.

Got what I ordered, and promptly. Thanks.

I placed this order because the inventory indicated there were (6) in stock. A week later the status remains 'awaiting shipment'. Do you have it in stock? Can you tell me the ETA?

My order is awaiting shipping for more than a week without anybody information

I placed an order through eBay over 5 weeks ago still have not received it

Ordered the wrong product and you are refusing to accept as a return since you no longer offer he product I need. Your customer service stated it was a “custom” order even though it’s a standard helmet with face shield. Now I’m stuck with a $300 helmet that I can’t use and I still don’t have what I need.

The product is exactly what I thought I was ordering. Excellent qualty

I was blatantly lied to multiple times as to when my order would arrive and where it was being shipped from. The customer service on the call line is atrocious. I would never recommend this service to my enemies.

Fast shipping. No problems,

I logged on to check my order and it had been refunded. No explanation as to why, no email nothing.

Everywhere I checked, no one had the Items I was looking for, and you all did. that saved my company a lot of downtime with a machine.
Thanks for being there, when we needed the parts.

I was charged $22 for fedex shipping. They used USPS for $7.

Slow and terrible customer service, do not respond to mails.

I ordered 3 items. Only one came. I sent multiple emails, called multiple times, and used their online chat messenger to try and resolve the issue. The only response I ever received was on the messenger, but they told me told hold while they check on the order and never responded.

Excellent attention, fast and very professional!

The transaction was fine, the email spam from the sales rep is not. I left an item in my cart without completing the transaction the first time (I had questions for my internal customer) and received repeated emails from the seller regarding my cart, did I need help completing the transaction, and I got another one just like it after I did complete the transaction.

I consider this spam, it is a pushy sales tactic, it is annoying and takes attention away from important items, and it is enough to make me not want to buy from the organization again. My advice is to not waste your customer's time.