TGA Mobility Avis 

Service was first class and product was just perfect

The service from TGA was exceptional. I finally had to upgrade my previous Breeze 3 after 15 years of daily use. The representative brought the new scooter (also a breeze 3) to our doorstep, and was a pleasure to deal with. They have a great after sales support team, and I feel very well looked after. Couldn't recommend them any more highly!

Driver was very polite kept in touch

Your office was very efficient at sending me information . Your salesman was very helpful polite and efficient in telling me all about tgd machine I was interested in.
He wasn’t pushy and gave the answers to my questions. .

I haven't received my order although you sent two emails telling me my order has been dispatched, after contacting you I was told it was still on its way from Tiwain via South Africa . Why not email that fact. I cancelled my order.

Genuine company who take time to come and see you in ure home and explain everything about ure power pack.
Even my first phone call with Jo they are just lovely caring people.
Harry was very supportive and great to deal with lovely person explaining everything to me thanks so much we love it.:)

TGA Minimo Auto-fold suits my needs, I have a hoist to put the Minimo in the boot as too heavy to
Lift. It was more important for me to have an Auto-fold, my wife is the one who will be using the hoist to lift scooter in & out of the boot so an Auto-fold was imperative!

Great company. Excellent service. Thank you

Very helpful assistant.
Great product and so glad to acquire it from a really helpful assistant.

Called to make enquiry and this eas followed by constant unsolicited calls. When vulnerable ppl need mobility help they do not expect to be harassed for a hard sell.

Service guy was good however let down extremely poor customer services took over 2 weeks to get a refund of £79.95 for an in car battery charger and yet only refunded £60.00 with no explanation why I was paid a smaller amount for something I have never received .Cannot recommend.

Great service

Absolutely brilliant all the way through. From calling to enquire, the gentleman that visited for a demo and delivery. Everyone was professional, friendly and knowledgeable. Didn't make me feel awkward or anything. Made the whole thing so easy and explained everything so I could understand and make an informed decision.

I’m very disappointed with my experience.

I received a WHILL F foldable wheelchair through Motability in November 2024, and since then I’ve had multiple issues, including error codes appearing on the display. After inspecting the chair, I found a crushed cable.

When I reported this, I was told the repair would not be covered under warranty as it was considered “user error,” and I would need to pay around £900, along with additional call-out fees just for someone to attend. This is simply not acceptable, especially when the issue was not caused by me.

The chair has never been folded by us at any point, so there is no way this damage was caused through misuse. It is only used locally and driven in and out of the garage.

After further inspection, it became clear the cables had not been installed or secured correctly underneath the chair at delivery. This likely caused the cable to move and become crushed over time.

When you pay over £3,500 for a wheelchair that includes installation, you expect it to be set up properly and in line with the manufacturer’s guidance. Unfortunately, that clearly hasn’t happened here.

What went wrong is a combination of poor installation and a failure to properly investigate the issue before assigning blame to the customer. Charging call-out fees and repair costs in this situation only adds to the frustration.

How this could be improved: ensure proper quality checks and installation at delivery, take customer concerns seriously, and carry out a fair assessment before dismissing faults as user error. The financial implications of call-out fees and repair costs, especially when the issue stems from incorrect installation, are not reasonable and should not be passed on to the customer.

I have now submitted a formal complaint regarding this issue and hope it will be resolved appropriately. I would welcome the company contacting me directly to resolve this matter.

Overall, very disappointing product quality and customer service. I would not recommend based on this experience.

No notification that they could not deliver against my order until I called to ask where it was, then told it is not available

Items ordered & delivered in good time. Very happy with the service.

item out of stock and not given update on availability despite assurances. really disappointing given that this was a gift

Easy to order what I needed, plus a quick delivery

Great service fast delivery very careful driver

Very friendly and helpful. Good knowledge of products