Avoid this company at all costs. For over a year I have been trying to get a faulty powerpack replaced. It experienced a power surge resulting in my son’s wheelchair flying forwards (with him in it) a... Voir plus
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Lisez les avis des autres
Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus
L'entreprise a répondu
Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus
L'entreprise a répondu
If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Coordonnées de contact
Woodhall Business Park, CO10 1WH, Sudbury, Royaume-Uni
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
4,3
Excellent
801 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Thank you for the fast and efficient…
Thank you for the fast and efficient way you dealt with my problem, a pleasure to deal with,
7 octobre 2026
Avis spontané
Réponse de TGA Mobility
Thank you for your review. We are really pleased we could help and appreciate you taking the time to share your feedback.
Professional and sensitive
7 septembre 2026
Réponse de TGA Mobility
Thank you for your review. We are really pleased to hear you found our service professional and sensitive. Your feedback is very much appreciated.
Ordered a power pack for paid in full…
Ordered a power pack for paid in full on the 21st and order completed, phoned to get when due to be delivered, just to be told not dispatched yet as of the 25th
Poor service
20 septembre 2026
Réponse de TGA Mobility
Thank you for taking the time to leave your review. We’re sorry to hear about your experience. We have tried to locate your order on our system but unfortunately haven’t been able to find it from the information available. We would just like to check that the order was placed directly with TGA Mobility, as we have been unable to locate it on our records. If you could please give our team a call on 01787 882244, we would be happy to look into this for you.
Avoid this company at all costs
Avoid this company at all costs. For over a year I have been trying to get a faulty powerpack replaced. It experienced a power surge resulting in my son’s wheelchair flying forwards (with him in it) and the only way to stop it was to disconnect the battery and take it apart. The burning smell was so strong when this happened. TGA couldn’t have been any less supporting about this. The seriousness of the matter was absolutely not recognised. They left us for months without any mobility aid before agreeing to loan a different model until the fault was rectified. Bear in mind this was a known fault to TGA but other powerpack were not recalled putting other customers lives in danger. I was eventually given a new ‘fixed’ power back however over a year later I still have a faulty power pack that has been deemed absolutely fine yet drains a battery in 1.5 miles. Customer services do not reply to emails and even new orders (I have resorted to purchasing a new battery in the hope of hopes that it rectifies the issue) don’t get dispatched. I ordered this over a week ago and it hasn’t been dispatched yet. Please avoid and take your custom elsewhere.
19 septembre 2026
Réponse de TGA Mobility
Thank you for taking the time to leave your review. We are sorry for the frustration caused and are pleased that we have been able to speak with you and work towards resolving this. We have prioritised your battery order for dispatch and provided you with a direct contact number for our Parts Department to arrange a review of your original Powerpack. We hope we can get this resolved for you as quickly as possible.
Deserving of a negative 100 stars
What went wrong? What doesn't go wrong EVERY TIME, the sky really is the limit. I have been a returning customer for too long it's a humiliation ritual at this point. The only thing TGA do in a fashionable time is take your money. Had my chair taken in for a service, 4 months later I called and asked for an update seeing as it's essentially MY LEGS... they apologised as they had put it in a corner and forgot about it, then it would take a following 6 months to work on it. Earlier this year I ordered a part, a month later still hadn't arrived. I called up asking where it was they said soz it's out of stock, still took my money though! It took a further 2 months to get my money back! 2 weeks ago I ordered a £100 charger, they said it'd arrive last week, I just called them, they said sorry we'll send it now it will arrive in a week. They've got a chokehold on this market because attractive mobility aids are so niche but this is by far the worst company I have ever known.
24 septembre 2026
Avis spontané
Réponse de TGA Mobility
Thank you for taking the time to leave your review. We are sorry to hear about your experience and appreciate that this must be extremely frustrating for you. We would really like the opportunity to investigate all of the concerns you have raised thoroughly. Unfortunately, the customer details provided in the review are not clear enough for us to identify your records. Please contact our team on 01787 882244 with your details. We genuinely want to help and would welcome the opportunity to look into what has happened.
Further to our previous response, we have now been able to identify the order relating to your charger and can confirm that this was delivered on 28 September.
We appreciate you bringing this to our attention.
Well it’s a beautiful scooter and folds…
Well it’s a beautiful scooter and folds up really easily.
16 septembre 2026
Réponse de TGA Mobility
Thank you, for the review. We are delighted to hear you’re pleased with your scooter and finding it easy to fold. We really appreciate your review.
TGA and Harry the (Engineer)
TGA and Harry the (Engineer)
Very helpful and job done to satisfaction,
Many Thanks
18 septembre 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are really pleased to hear that Harry was helpful and that you were happy with the work carried out. We will be sure to pass your kind comments on to Harry
Harry appeared when he was meant to and…
Harry appeared when he was meant to and was courteous.
14 septembre 2026
Réponse de TGA Mobility
Thank you for your review. We are so pleased to hear that Harry arrived on time and provided a courteous and professional service. We really appreciate you taking the time to share your feedback.
Réponse de TGA Mobility
Thank you so much for your 5-star review. We are delighted to hear that you were so pleased with our staff, service and quality.
I was in a spot and Ben was my contact
I was in a spot and Ben was my contact. He was amazing - organising what I needed and making sure it hsppened
9 septembre 2026
Réponse de TGA Mobility
Thank you for your review We are so pleased to hear that Ben was able to help when you needed us and made sure everything was organised and taken care of. We’ll be sure to pass on your kind words to him.
Everybody in the company so helpful
28 août 2026
Réponse de TGA Mobility
Thank you for your feedback. We are so pleased to hear that you found everyone in the team helpful.
Réponse de TGA Mobility
Thank you for your review. We are really pleased to hear you had a good experience with us.
It was helpful to have someone come to…
It was helpful to have someone come to the home to demonstrate
8 septembre 2026
Réponse de TGA Mobility
Thank you for your review. We are pleased to hear that having someone visit you at home to demonstrate the product was helpful. We are always happy to make the process as convenient and personal as possible.
Brilliant service highly recommend them
24 août 2026
Réponse de TGA Mobility
Thank you for your feedback. We are so pleased to hear you were happy with the service and really appreciate you recommending TGA Mobility
If I could give TGA ten stars I would
If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. TGA is an excellent company with excellent staff.
10 août 2026
Réponse de TGA Mobility
Thank you so much for your wonderful review. We are happy to hear you received such great customer service, and we will be sure to pass your kind words on to Woody.
5 star service
5 star service, excellent product.
Far exceeded my expectations.
Would highly recommend.
21 août 2026
Réponse de TGA Mobility
Thank you so much for your fantastic review. We are delighted the product exceeded your expectations and really appreciate your recommendation.
The gentleman man who came out was…
The gentleman man who came out was amazing very chatty
28 août 2026
Réponse de TGA Mobility
Thank you for your review. We are so pleased to hear you had such a positive experience with our team.
No supersport
Hello I didn’t receive my supersport I needed it by the 9th September before 9am in the morning I’m going to buy my house
2 septembre 2026
Réponse de TGA Mobility
Thank you for your review. We are so pleased you were happy with the delivery, set up and quality of your power chair. We really appreciate your feedback.
Great Customer Service
Despite having the wrong order sent out twice, the customer service i received was second to none. When I visited the store to take the wrong panels back they couldnt apologise enough for the mistake.
24 août 2026
Réponse de TGA Mobility
Thank you so much for your review. We are really sorry for the mix-up with your order, but we’re delighted to hear that our team were able to provide you with the customer service you deserve. Your kind words are very much appreciated
Put an appointment with an engineer…
Put an appointment with an engineer have been waiting six weeks to be told on the Friday, because I hadn’t had a confirmation to then be told it had changed without even informing me and I will have to wait another three weeks so total nine weeks to get a Repair, not very happy with the service you have have to wait months to get any kind of repair done would never recommend TGA mobility customer Service do not care they are not bothered at all that you call and booked a Repair two weeks before the six weeks holidays and that you was unable to use the power pack and wouldn’t be able to push the Wheelchair been stuck indoors whole six weeks holidays it’s a joke. Need to get more engineers all they care about is taking your money and charging you a fortune for a Service that isn’t even provided effectively would never recommend TGA mobility.
9 août 2026
Réponse de TGA Mobility
Thank you for your feedback. We are sorry to hear about your experience and the frustration caused by the delay.
We are pleased we have now been able to bring your appointment forward to 2 September, which you have confirmed.
We appreciate your patience and will use your feedback to review and improve the service we provide.
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