Came across this company after seeing an Ad in instagram so was a little sceptical given the rugs were cheaper than some I had been looking at. I ordered a rug and it was delivered within 2 days. The... Voir plus
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Lisez les avis des autres
I was looking to purchase a rug for my Dad and saw a reel on Instagram for The Rugs so I had a look at their web page. The descriptions of the individual rugs were really helpful and include thing... Voir plus
Bought a rug from here for our living room - wanted something rather large that filled the room with vibrancy as it’s a north facing room so quite dark. Opted for a lovely sage green and cream swirl... Voir plus
The rug is just as described, and suits our home beautifully. It was very reassuring to know when I ordered, that if it didn't suit, it wasn't going to cost me an arm and a leg to return it, as if... Voir plus
À propos de l'entreprise
À propos de The Rugs
Écrit par l'entreprise
As The Rugs, we are a UK-based online rug retailer with a genuine love for beautiful floors and cosy homes. When you buy rugs online with us, you'll find high-quality rugs for every room and style, from soft shaggy rugs and large living room rugs to durable outdoor rugs, Moroccan and Marrakech-inspired designs, hallway runners, and everything from modern statement pieces to timeless traditional patterns. We work closely with trusted manufacturers to offer a wide range of rug sizes, colours, and materials, so there's something to suit every home and every budget — without ever compromising on quality or comfort underfoot.
Delivery
We know how exciting a new rug is, so most of our orders are dispatched and delivered next day across the UK. A few of our special collections may take up to a week, as these are made to order or sourced especially for you — and we'll keep you updated with tracking every step of the way.
Returns
Shop with total peace of mind, thanks to our 30 days of free returns on all orders. If a rug doesn't feel quite right for your space, just reach out to our friendly customer service team and we'll sort out a hassle-free return or exchange.
Payment
We accept all major credit and debit cards, PayPal, and Klarna, so you can spread the cost with flexible instalments if that works better for you.
As a little welcome gift, new customers can enjoy 10% off their first order with us.
Our customer service team is always happy to help, whether you need sizing advice, care tips, or just have a question about your order. We genuinely value every review our customers leave, and we use that feedback every day to keep improving our range and the experience we offer.
Our Service
Écrit par l'entreprise
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Coordonnées de contact
7 Premus, HP19 8AP, Aylesbury, Royaume-Uni
- info@the-rugs.com
- the-rugs.com
10% Off Your First Order
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Is first time when I have purchased…
Is first time when I have purchased from this company and I have been very happy with the quality of the rug - As my partner expressed “ Soft for the feet and easy to hover “
25 septembre 2026
Avis spontané
Thrilled with my new rug looks lovely…
Thrilled with my new rug looks lovely in my living room. Arrived in good timing and great quality for the price.
1 octobre 2026
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The rug has really transformed my home…
The rug has really transformed my home adding colour and contrast to my grey tiled flooring.
It’s looks more expensive than it was and is really good quality.
15 octobre 2026
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Lovely rug and great customer service
Lovely rug and great customer service
15 août 2026
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We wanted to replace a much loved…
We wanted to replace a much loved existing outdoor rug, that came with the house 5 years ago. We were very pleased to find the very carpet @ The Rugs. It's a very sturdy and stylish looking carpet. A great splash of colour to transform an outdoor dining area on a concrete base.
Ordering was very easy and the delivery very fast. What's not to like.
20 septembre 2026
Avis spontané
Great delivery
Great delivery. Rug is fab. My dog got hold of red pen ink cartridge and it went all over rug. Dubbed and wiped with damp cloth. Looks perfect now, wouldn't know. Looks fab too.
15 octobre 2026
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Hi my rug is beautiful in my…
Hi my rug is beautiful in my living-room Everyone admires the colour & style, in fact my daughter said its very modern Mum, its the in thing.
5 octobre 2026
Montana Cream Rug
Very fast shipping! We ordered the Montana Cream rug. It is a great design and perfect quality - very soft, large and a perfect fit for our living room!
15 septembre 2026
Avis spontané
The quality of the rug is fantastic.
The quality of the rug is fantastic.
Very lush and warming.
15 octobre 2026
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My item was delivered promptly it is a…
My item was delivered promptly it is a great quality rug and would have no issues if I required another rug to visit this site again
15 octobre 2026
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Easy to clean and good looking rug!
15 octobre 2026
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arrived quickly and good quality!
18 septembre 2026
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Lovely rug
Lovely rug, really good quality and arrived fast and packaged perfectly. Accurate to photos and colour was matching!
15 octobre 2026
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I've purchased several rugs from this…
I've purchased several rugs from this company, good value for money, speedy delivery, lovely choice of rug sizes and colours ♥️
1 septembre 2026
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Great rug and the perfect price and…
Great rug and the perfect price and super fast shipping!
17 septembre 2026
Avis spontané
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