AA Car Care Avis 

Mobile mechanic stated he did not have the tools to finish the job so only fitted one side brake disc and pads. Told me he had informed his office who would call me to organise completion. No call ever came and was charged for the job stating it was completed. So now have to find a garage to complete the job at extra cost. Very poor service

Excellent professional service, very polite and helpful technicians who completed work quickly and without mess

Booked for a pre 12 o'clock arrival, so I booked the morning off from work - nobody turned up until 215pm. Therefore, lost my whole working day waiting. No communication. Also, your team member did not have all the required kit on his van - for the driveway service - again booked as a driveway service.

Booked morning service before 1200;
Told he was coming at 0930.tried phoning all morning told slight delay.
Turned up at 14.30 no apologies what so ever

Would never use again or tell my friends to use them
The worse service ever

Good mecharnic

Brakes done at my home for a very reasonable price , turned up when they said and done the job professionally.

Great service good communication. Good value

It would have been 5 stars but when I booked the service I was told payment would not be taken until the service was completed,it was taken two days before.It didn't make any difference to me but some people are on a tight budget

Booked a Fault Finder service for £99 on Saturday after the engine fault light came on on my way to my daughter’s. Long journey hone next day and was worried about doing it without a diagnostic check first. I didn’t know any local garages so was very relieved I could book this service with the AA (especially as a breakdown customer). They were due to come out between 1-8pm. They phoned at 5pm to cancel because the mechanic had an emergency. So 3 hours before the time-slot expired their one mechanic had an emergency that would last at least 3 hours. Left me in the lurch completely because at that time I couldn’t book an alternative! The new slot was Tuesday so had to request the refund option. Extremely disappointed and now have to wait up to 24 days for a refund. Found a local garage service to come on Sunday luckily, only £60 and I didn’t have to pay them in advance. Would never try AA service again as can’t be relied on to keep bookings made and paid for in advance and in full.

Excellent service.convenient and very nice man turned up on time.

Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle was test driven to ensure working properly and the technician explained what to do if further problems became apparent. Very professional service.

The man who came out to carry out the service on my car was really really lovely! He was there on time and did all the work and not to mention my car now feels as good as new! He really is an asset to the AA!
The booking process was easy, the price was even better as I had a discount and the fact that they can to the house is an added bonus!

Not happy with paying £99 for your mobile mechanic to basically tell me the exact same thing your roadside assistant told me,your web site led me to believe he would be able to repair the problem on the spot, instead I now have to book the car in to a garage,which I would have done first if your website directed me to that option when I requested it instead of directing me to the mobile engineer option which on this occasion was not the best option

In the lead up to the mechanic coming out to my car they kept me well informed of when they would arrive via email and text. The mechanic (Niall) was friendly and really helpful. Thank you Niall!

The service was very good the mechanic was very thorough and knowledgable and informative and overall great value

Great price. Called before arrival. Work completed in the time predicted. No mess. No arranging lifts, just able to get on with my day.

The mechanic was great very professional, the only downside was your final payment possesse with the 1p addition programme which caused a problem, ie the final payment wouldn't go through, i had to ring up a human to talk too, is why you only get 4 stars instead of 5,,,,,

I would give the mechanic who serviced my care 5 stars without hesitation.

Unfortunately, the report that was then issued lacked any of the detailed information and advisories that the mechanic had told me about, but which I would have liked to have on record.

When I tried to contact the AA via their official email address to ask about this information, my email was instantly bounced back as spam. So I'm not actually able to easily contact them to ask a question.

I regard this as utterly unproffessional and discourteous. I have never had emails bounce from any other organisation ever and would not recommend them again for this reason.