The AA Smart Care Avis 

I booked an MOT test through AA for 4 July and received a confirmation instructing me to be at the garage at 9:00 am on Saturday.

I arrived on time, but the garage was closed. At around 9:30 am, a member of staff arrived and informed me that the garage does not operate on Saturdays or Sundays.

Because of this incorrect booking, I had to spend the rest of the day searching for another garage that could carry out the MOT. I also lost a full day’s work because I had relied on the booking confirmation provided by AA.

This situation could have been avoided if the booking system had been accurate. I expect a company like AA to ensure that appointments are only offered when the garage is actually open. The incorrect information caused unnecessary stress, wasted time, and financial loss. I am very disappointed with this experience.

Booking with AA was easy. Check in with garage (In n Out) easy and friendly as was notification of vehicle for pickup and check out. Good price.

The mechanic was polite, efficient and knowledgeable, I would definitely recommend

Fitted discs and brakes for me which got so hot that they were smoking and smelling of burning rubber I had to put the brakes out with a hosepipe to stop the car catching on 🔥 fire.

Well organised, good communication, value for money

Polite friendly and very knowledgable

Really poor communication from AA smart care

Easy, cheap, sorted.

Didnt turn up, no calls to let me know, phoned a different department said my vehicle wasnt booked in even though text message and email to confirm.

cannot get through to the correct department as dont work weekends

Very disappointed in the AA been with them over 20 years never had such a bad service!

Smooth , good communication

Great easy to use service. And the guys at Kwik Fix were great.

The Garage themselves were fantastic, very helpful, the website was easy to use to book

The reason for 3 stars is the time slot i had was useless. They arrived an hour later and AA told me they just give a time slot for the sake of it, it is up to the garage when they collect (why give a time slot then?)

And I was told payment would be taken afterwards and it was taken 3 days prior, AA again said they just say it will be taken after, it doesnt actually work like that. Which is fine but it made me worry if I was going to be charged again afterwards because no one would confirm

But the service itself i have had no issues with. The garage was very clear with me, emails were sent with the work done prior to the car being dropped off.

He was a really lovely guy. He worked tirelessly in such extreme heat. He was efficient courteous and thorough. Highly recommend. Wish I could adopt him!! 😂

DO NOT USE AA SMART CARE: 4 months with no car, hidden evidence, and intimidationReview:I am writing this to warn every single person in the UK to NEVER trust AA Smart Care or their "approved garages." They have had my Range Rover Evoque—which is my absolute livelihood and aid—for FOUR MONTHS. They have stripped my vehicle, destroyed it, and left me completely stranded, all while hiding behind a completely worthless "additional guarantee."The corruption and dishonesty from AA Smart Care and their network are staggering:Illegal Modifications & Damage: The garage completely removed my factory-fitted DPF filter, wiped out my AdBlue data, and ruined the vehicle's computer system, making it completely illegal to drive on UK roads.Hiding Evidence & Intimidation: AA Smart Care sent my car to two separate approved inspection garages. Both inspections proved the damage. Instead of fixing it, AA Smart Care instructed the garages to hide the reports, refused to give me any paperwork, and told them not to speak to me.Financial Exploitation: They tried to force me to pay a "warranty claim" just for them to strip my own vehicle down to find the problem they caused.Fines and Negligence: While my car was in their custody, they dumped it outside on yellow lines. This resulted in a PCN council parking fine. It has now escalated to over £100. AA Smart Care promised they would pay it, but they lied and have ignored it completely.The Aftermath: They are now telling me to just "take my vehicle away." I have refused because the car is a crime scene of cowboy mechanics.This is so severe that Trading Standards are involved, and the DVSA Intelligence Unit has launched a formal investigation into this garage network for safety and emissions violations.AA Smart Care does not care about their customers, their livelihood, or the law. They back up rogue garages, intimidate owners, hide legal evidence, and leave you financially and physically ruined. Do not trust the AA logo. Avoid them at all costs!

Straight forward

I booked a service using AA. They charged me the other day. Then today, one day before the appointment, I got a message from someone, telling the booking is canceled. Two hours later, I received a message from AA that the booking is confirmed and I need to drop the car before 8 AM. The shop is not even open at 8 AM! I'm confused and I hate the experience.
I hope I can get my money back.

Paid for a full service that didn’t happen. No oil filter change and no oil change. Oil filter was stamped 2024 from the last service. Not happy at all. Coolant level low. Will not be using this service again.

Professional throughout, keeping us informed about progress. Great service
Experienced from Scott and Niall .

Took 5 hours to get MOT done. Failed without any discussion/ explanation. Very dubious location. Recommended by AA. Won’t be using that service ever again.