AA Approved Garage Network  Avis 

Poor communication. Tyre pressure message was not rectified despite me requesting.
Settings were not restored and I found myself with no headlights at night.

Great service. I could have given this a 5 start but 4 for not being able to speak to anyone on the call for hours over 2 days. Booking services seem pretty straightforward online, but getting to speak to someone on phone, WhatsApp chat was terrible. Sent email and none has been responded to as at the time of leaving this review.

I will be sceptical about using AA again based on how hard it was to get through to speak to anyone when needed.

Mainly good a little disappointed in the £80 charge for a handbrake adjustment. I did haggle price and paid £70 but felt this was pricey.
Otherwise good, had a waiting area too

The garage you selected for me were very friendly, honest and appreciated me taking my car there. They were bang on time. The car passed the MOT with a couple of advisories that they explained if I needed the work done just give them a ring and they'll get me a quote. No pressure at all. The waiting area also had free coffee and tea and a clean toilet.

You gave me incorrect details of time vehicle needed dropping off. I also had NO further communication from you after I dropped the vehicle off. I had to contact garage to find out if job completed. They had expected you to have contacted me, as did I. Very poor after service from you.

Following leaving car at garage 8.30am I was informed at 11.15 car failed mot. It took nearly 2 hours for AA to send out info for authorisation to have work done to ensure car passed mot. Also a staff member at the garage was constantly moaning and swearing when I was sat in waiting room for about an hour waiting to collect car

I use this service each year and usually have a great experience. This year my booking was incorrect, luckily picked up by the garage. Then I needed extra work and AA failed to tell me so I did not find out until my car did not get returned at 6pm, when I called, I was promised a resolution in 20 minutes. This didn't happen, I chased and it took almost 3 hours. The price ended up extortionate but due to time taken I needed my car back and no time to shop around. Garage were very friendly and helpful but considering AA say they will do all the communication, I don't think it's right that I had to make 6 phonecalls throughout the process.

Shocking customer service. Emailed company directly but complaint was ignored. Car was booked for service and MOT. No one contacted me until 5:20pm on the Thursday evening when I received a text to say car wasn't being returned due to failure, tried calling both numbers on the text message suggested to he told one was closed and the other continuously ringing! As it was so late on a Thursday and i required my vehicle back for work i felt i had no choice but to accept the extortionate cost quoted and all other garages were already closed for the night. Absolutely disgraceful and to ignore my email. I will never use them again

Wonderful service, easy to book, extremely friendly staff. Dropped my car off and headed back to work, they called me once my MOT was complete and I picked up my car with no issues. Extremely efficient.

Convinient, practical, and competent.
Overall, a pleasant experience

System cancelled my booking with no apparent reason, I had to call office for the second booking before it was restored. Then I received a message to take my car before 8:30am, got there and was told I was booked for 1:30

Was not informed it would be a minor service.
Did not think it was value for money.
The service garage did a great job though.

I had there advisories checked from a different garage the same day and thay are non existent.
The garage made up advisories

I had no contact from the AA at all on the day of my
M.O.T-Service which was on the 22/10/26.
I found out the next day that the car had failed its MOT.
I received no messages at all informing me what was going on.
I was completely Left in the lurch.
My car didn't come back till the afternoon of the 23/10/26.
I Phoned the garage on that morning.
But they said I had to phone the AA.
After I spoke to some one at the AA I finally had an email.
Giving me the information I needed.
I've received lots of emails today the 24th.
I suppose better late than never.
It was a very stressful experience.
Not to be rushed in to.

All good. Just took longer than i thought to get there and back from clanfield.
Good service

Good staff with professionalism. Had to wait for my car since had to go to work. Job was done well and quick. Well done!

It was easy and fast, That's what I needed. Thank you.

Professional and friendly service provided by CMS auto centre Redditch

Easy to set up MOT and servicing. Garage did a great job. This is the third time I have used this service from the AA. I will definitely be booking my MOT and service through the AA again in the future.