Theariadne Avis 

Great help with my order

This company was really helpful to me. I ordered something from them that did not fit when I received it they immediately sent me a new piece but I also couldn't fit. They were also understanding about each issue that I had and was very helpful and also responded very quickly. They have lots of beautiful things that you can order I would really recommend using them. Thanks again for being so helpful God bless.

Very efficient and concise response to my query.

Utterly shocked at this company's 'customer service'. I am wondering if this company is spam?

I ordered a bag which i returned due to quality issues. To do this, you have to contact them via email or website to request a refund. (which i initiated on the 26th May)

I contacted them numerous times via email, online form submission, facebook and instagram - and heard nothing.

Eventually, after much persisting, i received an email with the return address. I have returned the bag to this address but have heard nothing since and have not received a refund.

I would NOT recommend ordering anything from this company.

I brought a necklace for my friends 50th birthday. The necklace is beautiful. There was a mistake made but Arianna was straight on the job to get it sorted and a new one is on the way. Excellent communication and fast response in getting the issue sorted. I will buy from them again.

Very pleased with necklace and arrived as promised for my Niece’s 13 th bday.
Team very helpful and prompt reply to txt sent.

I had the most wonderful experience with Ariadne. I mistakenly ordered the incorrect color of a purse. I contacted customer service about the issue, and the response was prompt, friendly and so helpful. I was given several options for my situation, and it was totally resolved to my satisfaction. I truly have never received such personal and kind customer support. I absolutely be shopping at Ariadne again!

The support team did not address my concerns at all. They ignored my concerns with the quality of the bag, the poor delivery, and the money I spent on the bag. I am disappointed and will not be using this company again if the don’t resolve my issue with a refund or a shipping label. I was very excited for this bag but my expectations have not been met for spending over $80.

Richtige Prellerei!
Leider war meine Erfahrung mit Ariadne sehr enttäuschend.

Ich habe eine Tasche für eine Hochzeit bestellt, doch die Lieferung hat deutlich länger gedauert als erwartet. Ich habe den Kundenservice kontaktiert und mitgeteilt, dass ich meine Bestellung stornieren möchte, da ich die Tasche nicht mehr benötigte. Mir wurde jedoch gesagt, dass eine Stornierung nicht mehr möglich sei, weil das Paket bereits versandt worden war. Stattdessen wurde mir ein Rabatt von 10 % auf den Kaufpreis zugesagt – diesen habe ich allerdings nie erhalten.

Einige Tage später habe ich den Kundenservice erneut kontaktiert und erklärt, dass das Paket nicht bei mir angekommen ist, obwohl ich am Zustelltag zu Hause war. Stattdessen wurde es an eine weit entfernte Filiale geliefert. Deshalb habe ich darum gebeten, das Paket an den Absender zurückschicken zu lassen, und eine Rückerstattung beantragt.

Drei Wochen vergingen, ohne dass ich eine Antwort erhielt. Erst nachdem ich erneut geschrieben und darauf hingewiesen hatte, dass ich immer noch auf eine Rückmeldung sowie auf die Rückerstattung warte und dass laut Sendungsverfolgung das Paket bereits seit mehreren Tagen bei Ihnen eingegangen war, erhielt ich endlich eine Antwort. Allerdings wurde ich lediglich um Geduld gebeten, da die Situation erst noch überprüft werden müsse.

UPDATE: Ich habe noch eine EMail von Ariadne bekommen. Diesmal auf Englisch (unklar warum?!) und sie sagten, dass sie die Situation geprüft haben und werden eine erneute Lieferung für mich vereinbaren. Das ist überhaupt nicht was ich wollte. Sie wollen mir mein Geld nicht zurückzahlen. Eine ganz klare Prellerei!

Ich bin sehr enttäuscht von diesem Kundenservice und kann eine Bestellung bei Ariadne leider nicht empfehlen. Bleib von der Seite weg.

The order was not dispatched on time and only 2 bags were delivered out of 7 ordered and the team kept on insisting that the whole Shipment has been sent. Moreover the quality of the 2 bags received is not good , they look so shabby and as per their 30days refund policy have written to them for return and refund but have received no answer till now.

The order didn’t arrive on time.. I had to chase twice. It’s arrived and is huge.. didn’t look that big in the photos and there was no measurements. So not really happy with it but your returns policy won’t let me return it apparently.

I had to send an email to see where my order was - however, quick response and then sunglasses arrived less than 48 hours from email.

Customers should be informed when ordering of such long delays in the delivery of goods so customers can make an informed decision as to whether or not to place an order.

Delivery time slot was not met, currently waiting for 9 days and still no sign of it from the tracking.

Thank you for all your help and expertise during this process regarding my query that was resolved very quickly and professionally.

The support and customer care has been exceptional.

I have ordered several items on the 13th of June for family visiting from abroad who are about to fly back and I still haven't received any items. The company's communications are beyond poor. It is the 4th of July and the tracking link for the items allegedly shows that they dispatched the items on the 16th of June to Royal Mail. Royal Mail still haven't received the items. I will be demanding a full refund and will never order from theariadne again and advise all to stay away from them

The Company is Great, the products are true, the customer service really on point. I would just say the handbags’s protective bags were not really as shown in the videos of reviews. It was average in quality.
But the rest was amazing

Thank you, my lovely bag arrived and really looking forward to using it. I had a query about delivery that was dealt with speed and ease.

I would not recommend purchasing from Ariadné based on my experience.

I ordered a custom moissanite engagement ring for approximately £153. Within just three days of normal wear, stones started falling out of the ring. I contacted customer support and, after some discussion, they agreed to send a replacement.

Unfortunately, the replacement ring also proved to be faulty. In just two days, it developed missing stones and the band bent far more easily than I would expect from an engagement ring worn under normal daily conditions.

When I requested a refund, Ariadné repeatedly refused, stating that because the ring was custom made they do not offer refunds and would only provide replacements. I explained that under the UK Consumer Rights Act 2015, consumers still have rights when goods are faulty, regardless of a company’s own refund policy, but they continued to refuse.

I eventually raised a dispute with my bank and provided extensive evidence, including photographs, email correspondence and details of both faulty rings. Ariadné later asked me to send photographs of both rings, stating they would investigate the matter as a priority. I did so immediately.

After waiting over a month with no update whatsoever, they eventually replied only after I chased them again. Their conclusion was that the replacement ring had bent because “a lot of force” had been applied. This completely ignored the fact that stones are also missing from the replacement ring, which was one of the main faults I had reported.

Throughout the process I spent months exchanging emails, repeating the same information and trying to resolve the matter reasonably. Despite multiple opportunities to put things right, the company continued to refuse a refund and instead repeatedly offered another replacement, even though two rings had already failed.

The matter is still ongoing because my bank initially refunded the payment but later advised that the merchant had challenged the dispute, leaving me having to consider legal action to recover the money.

Based on my own experience I cannot recommend Ariadné. I expected an engagement ring to last significantly longer than a few days before developing faults, and I found the after-sales support and complaint handling extremely disappointing.