Theariadne Avis 

Unfortunately my glasses arrived damaged but the customer service has been brilliant solve the problem. Thankyou

do not promise quality products if you are not going to provvide quality products.
Returns should not be this difficult. When working with a legitimate retailer returns are easy without question.

SCAM! SCAM! SCAM!

They describe themselves as sustainable, but when the product I'd ordered was out of stock, the offered a replacement that wasn't listed on their website, but is listed on Alibaba and Temu.
After a few confusing emails (apparently sent in error) I asked to cancel my order.

Still don't know if they have actually cancelled it though.

Would avoid if I were you.

Sadly their returns process is far from straightforward.

Their website directed me to email them should I wish to return items. And so I did so, confirming my order number and that I wished to return it, along with asking for the returns process.

Unfortunately, I was not then provided with the returns process. Instead, I was asked (in an email filled with emojis) the reason for my return. They stated that they required this before they could give me options.

If the reason for the return is information that Ariadne requires before they can advise further, then it should be clearly stated on their website. It was not.

I responded to them with this information. I also clearly stated that I simply wished to return the items for a refund (as I noted their mention of ‘options’), and I asked if they could please confirm how to do this as soon as possible. Note this is the second email requesting this same information.

Unfortunately, the responding email from Ariadne still not provide me with the information I required to return the item.

I was told all returns should be sent to their warehouse, and that they do not provide free shipping labels. However, they did not confirm the address of the warehouse, therefore how is a customer expected to return the item?

The remainder of their email set out and tried to push various alternatives (accepting 25% refund and keeping items, accepting 60% giftcard for website and keeping items).

I therefore still do not have the required information in order to return the items. I have sent a further email to Ariadne, requesting this information for a third time.

I would caution customers from ordering from Ariadne unless you are sure you wish to keep the items or otherwise happy to go through this process.

die Farbe der Tasche war nicht so wie auf der Homepage und da die Versandkosten für den Rückversand nach Großbritannien zu hoch sind, hat Olivia mir diese erlassen. Bestelle dort auf jeden Fall wieder.

Lauren was extremely helpful in planning the baby shower. She was able to answerv all of my questions and was a pleasure to work with.

I wish i can give them no starsDont order anything from them. Your money is gone. I ordered a necklace and for more than a week no response. Worst customer service. I still didnt receive my product or refund

Absolutely shocking, my bag was damaged on arrival and they were offering me a 25% refund and I could keep the bag.
Sending the bag back at my own expense and they will inspect it and decide whether to offer a refund.
Disgusting, bag not fit for purpose and I am well within my consumer rights to return faulty goods and receive a full refund.
Do not buy from this website.

Customer Service got back to me quickly and honored my discount. Great Customer Service!

Ordered a week ago and theyve still not sent my order to the courier. If you want your items within 5 working days dont order from here.

Nach 10 Tagen Wartezeit wurde der Ring für meine Verlobte grade mal zum Versand bereit gemacht. Nach 14 Tagen warten immer noch kein Paket
(5 Werktage bis zur Lieferung laut der Beschreibung)
Niemals würde ich nochmal bei euch bestellen.

Great customer service and quick to answer

Ich möchte die Taschen zurückschicken, weil sie nicht meinen Erwartungen entsprechen. Seit mehreren Wochen bitte ich den Shop um die Adresse, an die ich meine Rücksendung adressieren muss, da diese nicht auf der Website ersichtlich ist. Leider wird mir auf diese Frage nicht geantwortet, stattdessen erhalte ich immer nur die Nachricht, dass ich die Taschen doch auch behalten könnte, um jemand anderem damit eine Freude zu machen, dann würde ich trotzdem einen kleinen Anteil erstattet bekommen. Dies möchte ich aber nicht. Nun antwortet der Shop gar nicht mehr. Ich bin darüber sehr verärgert!

Incorrect,misleading and inaccurate.
Item was marked as despatched when it had not left the premises.
Order took over 2 weeks to be dispatched

Olivia the Customer Service team member has been absolutely excellent. Super helpful and very informative with helping me with my questions and exchange as I ordered the wrong size. Very reassuring which put my mind at ease. Massive thanks.

I ordered a bag, but unfortunately I didn’t like the color, so I asked for return. I’m from Germany, so the shipping costs to the UK are quite high. Olivia from the customer service understood my point and was very accommodating regarding the return!!
I was very impressed and will definitely order again.

Awful experience .. scam

Awful experience with the team.
Reference - AR16975