Theariadne Avis 

Toller Support, es wurde eine gute Lösung gefunden. Kate war sehr engagiert und freundlich.

The customer service experience from Kate helped my initial frustration!
I thought the purse was being ordered from the UK , but delivery took longer than expected.
Long story made short, got a replacement for a faulty handle. Happy at last! 😎

I ordered a ring from them, it arrived and was the wrong item. I ordered a silver ring and what was delivered was gold. I reached out, expecting and easy refund or exchange but have been completely IGNORED despite multiple emails. I am £100 out of pocket with the wrong item. Absolutely disgusting.

Ariadne and Kate were very helpful!

My wife ordered a purse at a 20% discount which was not applied. Moreover they doubled the order, ie charged my cc twice.Only one purse was received. . They also levied an unauthorized "International fee". WE intend to reverse cc charges and file a formal complaint against this co.

Great after sales service received from Kate who was so so helpful, thank you , the ring is lovely, my daughter is so pleased with the item my husband who has recently passed chose for her.

I am so so upset. I ordered a bag 10 days ago. What showed up and what was advertised is a huge huge difference!!!! It’s a polene dupe with polene written at bottom. Nowhere on their website is this even shown. It’s like I’ve bought a bag from a charity store. It has come with no paperwork and their company is absolutely useless at getting back to you.

I ordered a handbag for my daughter for Christmas and immediately realised I had made a mistake with the order. I contacted the Ariadne team and Katie responded quickly and rectified the mistake. When my daughter received the bag on Christmas day, she told me it was the wrong size and colour! I contacted the support team again and they arranged for the correct bag to be delivered free of charge and gave clear instructions on how to return the original. All through these communications Katie was, polite, helpful and professional. I am not usually so disorganised and she made shopping with Ariadne much easier.
By the way, my daughter loves her new handbag!

Item purchased had very clear details of 14 day return refund policy next to the item . This is misrepresentation as they had no intention of honouring this despite repeated emails . This is a con !! They refer to T and Cs nowhere on this page , buried somewhere else . The wording on the product page is very clear !
At best incompetence , at worst this is fraud .

The box was so special it made the ring even more perfect, if that was possible. The ring was so sparkly and beautiful 😍

Great customer service. Kate has been very helpful while sorting my enquiry.

The manager is very interesting.top 10 pis works☺️

Ordered a shoulder bag. The description is poor, the delivery is terrible and the refund policy impossible. I got a much better product from M&S for the same price. Don’t use this company

I ordered from this brand wanted to try there body garments at I just had surgery however unfortunately my surgeon said I couldn’t ware the one piece I needs them separately ! I emailed them as I had already brought 2 but wanted to cancel the order and buy them again in a smaller size on a later date. Kate emailed me back was super
Helpful and cancelled the orders , saved me the hassle of me having to return them. Thank you so much for your help.

Purchased 2 items, had one small issue with one item. Contacted customer service. Got a response very quickly and resolved my issue. Excellent customer service, would highly recommend.

I have purchased 2 items from this company.. the workmanship is fantastic.. can recommend them for personal gifts jewellery etc.. the team are very responsive to questions.. I will be putting another order in soon thank you

Beautiful ring. Arrived very quickly. Packaging was lovely which is great because it was bought for a Christmas present. Adjustable size works really well.

Got a bag as a present from my BF, but be aware with this website, shipping took a while and the photos of the model are taken from a insta profile (Anna.Wein) and obvs it’s a dupe, with the logo of the “duped” brand on the bag, even though the OG is £300+. It’s not a problem, but be aware if it’s something you care about that the photos probably aren’t theirs!

I am still struggling in talking to their support team about sending me the wrong order. I order 2 bags, received 1 and the wrong one. I am struggling to receive my refund now. Can you please speed up the process of refund? Thanks order 11007.

I ordered 2 rings at the begining of Decemeber so I would have these for Christmas. One was personalised, which i paid more for. 2 rings arrived today, one of which was not what I ordered, and both personalosed with completely different names. Wish I'd never bothered to be honest as its been a huge disappointment!