The Cheesecake Factory Avis 424

I’m the worst kind of restaurant patron because I know the business too well, the result of being in the food service profession for decades. I can look at an item and recognize instantly whether it came from US Foods, SYSCO, Restaurant Depot or some other common source. I am also highly critical of the service, both front & back (meaning kitchen staff and waiter/waitress performance). I actually score them on a 1-100 point scale. Yesterday (4/26/26) the impossible happened… The Cheesecake Factory scored a perfect 100. Coming from me, that’s about as rare as seeing Bigfoot riding a unicorn.

Our server Sabrina looks like a Sophomore in High School and I wasn’t expecting much. But she upheld all the protocols of high-end, 5-star dining. Things like honoring the 4 minute rule, making sure you are warmly greeted, served water and asked about drinks and appetizers promptly after being seated. Asking the right questions and moving things along in a timely manner…not lingering too long to chat or being absent when we needed something. I even tested her by making overly demanding requests when ordering. I like my filet mignon cooked black & blue (charred on the outside and cool on the inside…almost served raw. Much to my surprise, Sabrina performed more like a seasoned senior waiter usually found in exclusive, private-dining establishments. It’s not common to get such service in an affordable chain restaurant. The orders arrived in exactly the timeframe required (in order for the steaks to properly rest after coming off the flame) and the kitchen crew nailed everything perfectly. Sabrina checked on us periodically without interrupting our conversation and just did a flawless job. I kept waiting for “something”…most servers slip up at some point. Forget to bring something (like a steak knife), or take too long to get something, or asked you to repeat yourself because they weren’t fully focused…there is usually something I can deduct a point for. Nope…not this time. She literally could not have done a better job, zero room for improvement. Like my steak…that’s crazy rare.

So impressed with the stellar food and service we received, I asked the Manager how he trains his staff and told him they hire quite well. Many people erroneously consider a job in food service to be a fallback position for those needing any job but at The Cheesecake Factory they select personnel who actually care…who invest themselves in the job and wish to excel. They don’t just hire anybody…they are highly selective and it shows. I have never had a bad experience at The Cheesecake Factory in the Mission Viejo Mall…not one time. They hire right, train right and their employees are highly skilled.

If an old, demanding guy like me can leave impressed…you know the restaurant is run right. Go ahead…challenge em…make requests…test them! Just make sure you leave a generous gratuity when they exceed all expectations. The Cheesecake Factory in Mission Viejo…they set the customer service bar so high, those working in other restaurants need to charter a plane just to see it.

I used to go there all the time with family and friends. The service is mixt sometimes you get a nice and experience waitress and other times you get an idiot with an attitude and no experience. I anderstand that because in this US CORPORATION waitress is not a real job like the rest of the world. But what made the last visit was the scam that run on certain days like 8 oz of red wine for $16.00 dollars and the next day the same ting is $24.00. Well done you scam an extra dollars but you lost a costumer.

Love the service of Gorge ❤️ amazing service !!!!

We have been comming to Peabody location for years. Food quality was inconsistent but I never wrote a bad review. Past 2 times it was bad but today took the cake. Its a Half empty restaurant on sunday evening. Started quick and set down within 5 min. Waiter came 10 min after. When we got bread it was already cold. We ordered tuna nachos and fried avocado rolls as apps. Avocado rolls came out cold with warm middle like somebody microwaved them. Nachos had a teaspoon of tuna. We order main course and food arived over an hour and a half later. Cold food was the last drop. Manager could not care so it appears that it's not just a staff issue but also poorly mismanaged. I do not know if it's a Chain issue but this place is really a shadow of itself. If you want a motel food grade microwaved dinners then this is the place for you. Good luck!!

The staff and Mgr James, Karina and our server Nick made the entire experience AWESOME. I came for a pre-Birthday dinner, parked in Valet but couldn't find the Valet guy. The MGR James took care of that, letting valet know where we were. A small gesture but put us at ease. We had the corn ribs for the 1st time and WOWZA! are they good?? Hecka Yeah! I enjoyed my Romano chicken and pasta and the wife had fish and chips. The vibe was friendly, the music nice and our server Nick was always just a second away. We would HIGHLY recommend this location and oh! We got Pineapple upside down cheesecake so good we might go back just for that!! Oh and no res but got seated in 1 minute, 3:00 start was the perfect timing too! And do you know the Valet guy tried to refuse my $2 tip LOL

We visited the location in Mesa to celebrate valentine's day. There was 3 of us. We waited over an hour to be seated which we expected and that was ok. However, we then waited 20 minutes at the table before we saw a server. After another hour food finally arrived. 1 of the meals was wrong and needed to be sent back. Meanwhile the 2 meals that were at the table both came out cold. They were not eaten. Rounded up the server to let him know. He did nothing offered nothing to resolve. Let him know to cancel the 3rd meal that still had not made it's way to the table. He brought the bill and we paid it. $175 for food that was not eaten. I called to speak with a manager the next day who said they would look into it and call me back. No call was ever received. I called again spoke to another manager. Same story, let me check on that and call you back. 3 weeks later still no call back so I called again. Spoke to the same manager who said he was sorry he forgot about me and he would send me a giftcard. Told him we would not be back and I would like a refund. He said best he could do was a 25 gift card for a 175 bill. Never received it and Quite frankly he can shove it. 175 later ruined valentine's day and a headache full of lies. We will never go here again.

My pasta was cold when got to the table. Ended up getting sick all night long. Guessing some type of food poisoning. Def not worth the 90 bucks for 2 people. The waitress said they dont have any caffeine-free options. I said you have sprite and root beer which are both caffeine free. She was very rude after that.

My daughter took her boyfriend to the Cheesecake Factory at Easton Towne Center in Columbus, OH, for his birthday. She was diagnosed with Celiac Disease 15 years ago. She went there because they had Gluten-Free pasta. When she received her order, she noticed the pasta looked different than what she had been used to most of her life. She asked the waiter multiple times if he was sure the pasta was Gluten-Free. He assured her each time that it was. So, she ate it, even though she noticed it tasted different than what she was accustomed to. To make a long story short, she has been vomitting for the last 7 hours. Today is her boyfriend’s birthday, which they took the weekend trip to Columbus to celebrate. They can’t even go to the show that they paid tickets for, which is tonight. I realize that some people may disregard a request for gluten-free food because a lot of people “choose” it because it’s “healthier”. My daughter doesn’t “choose” it. It’s a lifestyle that we’ve all had to adapt to because it could literally kill her. Never again will she or my family have anything to do with the Cheesecake Factory.

Food was horrible. My Cajun shrimp jambalaya had no taste and was dry I just threw it in the trash. Disgusting never again. Want a refund.

Very slow service. Food order took a long time. House salad came with dressing already on it but could barely taste the ranch dressing I ordered. They do not make frozen drinks. We went there for my sister’s birthday and they sent her a free dessert coupon but because the coupon was one day past the time they give you to use it the waitress would not honor it or check with her manager for a possible exemption.

Wife and I went to the Woodlands location last night. I ordered the meatloaf with mushroom gravy along with mashed potatoes and corn. The gravy was too salty and the corn was too buttery. Did not have a chance to enjoy or finish my meal.

Peoria AZ location. The quality of food and ambivalence of the manager at this location has lost them my business. Two different visits in a row my husband's mashed potatoes were cold and my black beans as well as the Baja tacos food temperature was below what it should ever be. I've frequented this restaurant for years but now, I will not be returning.

We were in Greenville South Carolina today and the waitress service was terrible. We waited 30 minute before we got our food. Asked for manager by that time food arrive because we were going to pay for our tea an leave. Never eat there again.

Arrived just after they opened, so there were maybe 2 tables in the entire restaurant. Waiter was quick with getting our salad and drinks, and that's where his attentiveness ended. He left dirty plates on table, didn't ask if we wanted refills, and the food took far too long to get, given the time of day and emptiness of the place. Fish was hot and good, fries were not hot. Caeser salad was good. He never asked how the food was, didn't clear dirty plates. And, by the way, nobody else stepped in and cleared either - and to me, that's unacceptable. When you're working in a restaurant, there has to be a sense of urgency with each and every employee, and there wasn't. We were entirely neglected and we won't be going back. Unfortunately, this has been the case each time we've visited, for the last 4 or 5 times, and we're done. We'll go in to pick up a cheesecake and leave, but not to sit and eat.

Food was excellent; service was VERY slow but the server was friendly and pleasant and we believe she did the best she could under the circumstances. It was very busy. Biggest complaint THE MUSIC WAS TOO LOUD. We were barely able to carry on a conversation with each other throughout dinner, and even the server mentioned that she thought it was too loud. So it made her job more difficult as well! There is no reason for this at all.

I like the food there. The service is always inconsistent; either very attentive or missing in action. I often order the same salad, but when I am with someone who orders the exact same thing and adds one more additional item it seems that the kitchen then messes up the order and adds that extra item to my salad as well. I am not sure if that is because of the way the waiter or waitress writes the order or if the kitchen staff does not notice the difference in the two salad orders. Also, the last time I was there it took over forty minutes to get my food.

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I've been coming to this location for over 20 yrs and today was the worst experience I've ever had here. The self parking is now $6, it has always been free. Then once we were seated we sat there for 40 minutes with no drinks, no bread. Our waiter never came by to check on us & see if we needed anything. I asked to speak to a Manager and no one ever came. You have officially lost me as a customer. I will not be returning

During Christmas we were celebrating my daughter's birthday and I got a cheesecake for carryout. I had a gift card I planned to use but inadvertently used a debit card. When I got home I realized what a stupid thing I did and called the manager at the Cheesecake Factory on Nicholasville Rd. in Lexington, Ky. I got the manager Brent and he was so kind and helped me change the transaction to be covered by the gift card. I know as a manager it's left up to their discretion whether to help with that but Brent went above and beyond to help make it happen. Hats off to you Brent and you made my Christmas that more special.

It’s was horrible. They put you in rows of tables basically an arms length from the next table. My wife and I went last night and it was our anniversary and we had ZERO privacy. Our silverware and cups were literally Filthy. The waiter was nice but needed to be told multiple times for simple requests. I will never go again

So going to the cheesecake factory on today, December 7 and my mom and sister ordered two chicken sliders. They came out like two kids have fixed them. A dinner roll sliced in half with a chicken tender throw in the middle really cheesecake factory you disappointed me.