The Cheesecake Factory Avis 

We visited the location in Mesa to celebrate valentine's day. There was 3 of us. We waited over an hour to be seated which we expected and that was ok. However, we then waited 20 minutes at the table before we saw a server. After another hour food finally arrived. 1 of the meals was wrong and needed to be sent back. Meanwhile the 2 meals that were at the table both came out cold. They were not eaten. Rounded up the server to let him know. He did nothing offered nothing to resolve. Let him know to cancel the 3rd meal that still had not made it's way to the table. He brought the bill and we paid it. $175 for food that was not eaten. I called to speak with a manager the next day who said they would look into it and call me back. No call was ever received. I called again spoke to another manager. Same story, let me check on that and call you back. 3 weeks later still no call back so I called again. Spoke to the same manager who said he was sorry he forgot about me and he would send me a giftcard. Told him we would not be back and I would like a refund. He said best he could do was a 25 gift card for a 175 bill. Never received it and Quite frankly he can shove it. 175 later ruined valentine's day and a headache full of lies. We will never go here again.

My pasta was cold when got to the table. Ended up getting sick all night long. Guessing some type of food poisoning. Def not worth the 90 bucks for 2 people. The waitress said they dont have any caffeine-free options. I said you have sprite and root beer which are both caffeine free. She was very rude after that.

My daughter took her boyfriend to the Cheesecake Factory at Easton Towne Center in Columbus, OH, for his birthday. She was diagnosed with Celiac Disease 15 years ago. She went there because they had Gluten-Free pasta. When she received her order, she noticed the pasta looked different than what she had been used to most of her life. She asked the waiter multiple times if he was sure the pasta was Gluten-Free. He assured her each time that it was. So, she ate it, even though she noticed it tasted different than what she was accustomed to. To make a long story short, she has been vomitting for the last 7 hours. Today is her boyfriend’s birthday, which they took the weekend trip to Columbus to celebrate. They can’t even go to the show that they paid tickets for, which is tonight. I realize that some people may disregard a request for gluten-free food because a lot of people “choose” it because it’s “healthier”. My daughter doesn’t “choose” it. It’s a lifestyle that we’ve all had to adapt to because it could literally kill her. Never again will she or my family have anything to do with the Cheesecake Factory.

Food was horrible. My Cajun shrimp jambalaya had no taste and was dry I just threw it in the trash. Disgusting never again. Want a refund.

Very slow service. Food order took a long time. House salad came with dressing already on it but could barely taste the ranch dressing I ordered. They do not make frozen drinks. We went there for my sister’s birthday and they sent her a free dessert coupon but because the coupon was one day past the time they give you to use it the waitress would not honor it or check with her manager for a possible exemption.

Wife and I went to the Woodlands location last night. I ordered the meatloaf with mushroom gravy along with mashed potatoes and corn. The gravy was too salty and the corn was too buttery. Did not have a chance to enjoy or finish my meal.

Peoria AZ location. The quality of food and ambivalence of the manager at this location has lost them my business. Two different visits in a row my husband's mashed potatoes were cold and my black beans as well as the Baja tacos food temperature was below what it should ever be. I've frequented this restaurant for years but now, I will not be returning.

We were in Greenville South Carolina today and the waitress service was terrible. We waited 30 minute before we got our food. Asked for manager by that time food arrive because we were going to pay for our tea an leave. Never eat there again.

Arrived just after they opened, so there were maybe 2 tables in the entire restaurant. Waiter was quick with getting our salad and drinks, and that's where his attentiveness ended. He left dirty plates on table, didn't ask if we wanted refills, and the food took far too long to get, given the time of day and emptiness of the place. Fish was hot and good, fries were not hot. Caeser salad was good. He never asked how the food was, didn't clear dirty plates. And, by the way, nobody else stepped in and cleared either - and to me, that's unacceptable. When you're working in a restaurant, there has to be a sense of urgency with each and every employee, and there wasn't. We were entirely neglected and we won't be going back. Unfortunately, this has been the case each time we've visited, for the last 4 or 5 times, and we're done. We'll go in to pick up a cheesecake and leave, but not to sit and eat.

Food was excellent; service was VERY slow but the server was friendly and pleasant and we believe she did the best she could under the circumstances. It was very busy. Biggest complaint THE MUSIC WAS TOO LOUD. We were barely able to carry on a conversation with each other throughout dinner, and even the server mentioned that she thought it was too loud. So it made her job more difficult as well! There is no reason for this at all.

I like the food there. The service is always inconsistent; either very attentive or missing in action. I often order the same salad, but when I am with someone who orders the exact same thing and adds one more additional item it seems that the kitchen then messes up the order and adds that extra item to my salad as well. I am not sure if that is because of the way the waiter or waitress writes the order or if the kitchen staff does not notice the difference in the two salad orders. Also, the last time I was there it took over forty minutes to get my food.

now
New
I've been coming to this location for over 20 yrs and today was the worst experience I've ever had here. The self parking is now $6, it has always been free. Then once we were seated we sat there for 40 minutes with no drinks, no bread. Our waiter never came by to check on us & see if we needed anything. I asked to speak to a Manager and no one ever came. You have officially lost me as a customer. I will not be returning

During Christmas we were celebrating my daughter's birthday and I got a cheesecake for carryout. I had a gift card I planned to use but inadvertently used a debit card. When I got home I realized what a stupid thing I did and called the manager at the Cheesecake Factory on Nicholasville Rd. in Lexington, Ky. I got the manager Brent and he was so kind and helped me change the transaction to be covered by the gift card. I know as a manager it's left up to their discretion whether to help with that but Brent went above and beyond to help make it happen. Hats off to you Brent and you made my Christmas that more special.

It’s was horrible. They put you in rows of tables basically an arms length from the next table. My wife and I went last night and it was our anniversary and we had ZERO privacy. Our silverware and cups were literally Filthy. The waiter was nice but needed to be told multiple times for simple requests. I will never go again

So going to the cheesecake factory on today, December 7 and my mom and sister ordered two chicken sliders. They came out like two kids have fixed them. A dinner roll sliced in half with a chicken tender throw in the middle really cheesecake factory you disappointed me.

store in southlake. with reservation had 10 min wait. server took order and 45 min to get food only my order of an omelete was the wrong omelete. after finally getting the server located manager came over and offerred to remake it either because server wrote it wrong or kitchen messsed up. others in the party were nearly done so i passed. took meal off bill as if that would suffice. don't go there on weekends. under staffed and kitchen overwhelmed.

Had a reservation at 2 pm at the Cheesecake Factory . Arrived and then was told that our server (John) left for the day. We were put in a closed section and waited about 15 minutes -no one came to the table. We asked a waitress if she could take our order-she said no so we promptly got up and went to another restaurant.

Food was not it four cheese pasta was literally just tomato paste. Left a very unhappy customer, they will never see me again. Cheesecake factory in Atlanta -Lenox Mall

I’m very disappointed with the service I received at The Cheesecake Factory in Topanga Canyon. I called to make a reservation for a lunch gathering of 15 people, and Jennifer was extremely unhelpful and rude. She insisted that everyone must arrive exactly by 12 noon, even after I explained that some guests might be slightly delayed due to parking difficulties and coming from different areas.

I’ve brought business to this restaurant multiple times before, but the lack of understanding and flexibility this time was very discouraging. It’s unfortunate to be treated this way as a returning customer, and I hope management takes note and improves the way group bookings are handled.

It was my birthday and I got soo disappointed with this place. Worst birthday ever!!!.
I expected much more form this place. First of all waiting time more than 1 hour.
they gave me the worst meal I ever tried in a restaurant. The steak was soo small and they filled out my plate with a bunch of rice and corn with no flavor whatsoever. the dish was 25$. for that price I could eat much better in Pollo Tropical for half of the price.
The only good thing there it was out waiter. he was super kind and try to solve the problem but I was so angry, that I just wanted to leave the place.
Obviously, I will never come back here!