The Cheesecake Factory Avis 

I have thought this posting for a while but decided to do it. I visited The Cheesecake Factory in Franklin, Tennessee on Sunday July 12 for my grandsons birthday. I was so excited to visit them but it was the worsest experience with both service and food. We were a party of 8 and it was at 530 so yes they were busy but first the service we got our drinks then waited 30 minutes while he talked to another waiter shooting the cramp, lots of laughing. He finally walked our way and then turned around prompting me to holler. I thought he was coming for our order. I got only 1 refill at the end of the meal. He would come to the tables in front of us, could easily toward around to check on us, then would turned around and walk away. He brought water to people and 2 people at our table needed water. I had to flag him done for refills for everyone 2 times. He never checked on us after our food came except to ask if we was ready for cheesecake and when we said no he was shocked, but there was a Cookie Cake from Great American Cookie Company in the center of the 2 tables. There is so much more I could say but I won't. As for the food I got 2 appetizers, the Cheesy Crab Dip which was dry as a bone. I saw no cheese and could see individual strands of crab. The second was Taquitos that I couldn't eat. The chili sauce was too hot for my mouth. I told him and he didn't offer me anything else. Chicken Parmesan looked nothing like Chicken Parmesan, mashed potatoes were bland and cold. Positive note corn good but not really warm. Like I said I was very disappointed cause we live at least 1 hr 45 minutes away from our nearest in Knoxville, Tennessee.

If I could leave no stars I would. We have been so looking forward to visiting Cheesecake Factory again and deliberately left it until the last night of our holiday to go. After waiting an hour and a half on a table, we were seated. We ordered sodas and waited 45 minutes before anyone took our order. After fifteen minutes, the waitress returned to say that one of the dishes we had ordered was unavailable. Our 6 year old daughter still hadn’t been given her apple juice in this time. When the food arrived, both pasta dishes were cold but there was no server around to ask for a replacement, and to be honest, we were far too hungry, that we started to eat the food. The waitress returned with the apple juice and we told her the pasta was cold and she said the kitchen was really busy. The manager appeared and said she would take the price of one pasta off the bill. Then we noticed that my daughter’s slider was completely raw in the middle. She’s 6 and hadn’t said anything but we noticed half way through how uncooked it was. The waitress said the manager would also remove this but we received no apology and the manager didn’t even come back out to speak to us. We explained that we had been so looking forward to the trip as we had been previously and we were so disappointed this time around. We couldn’t even bring ourselves to order our much anticipated cheesecake and we were so upset with the service, food quality and wait times.

The food was not seasoned as it used to be. I got chicken Maderina that shouldn’t have any omelet or any egg at all and I found that chicken was covered in a crust of omelet, which could be because the cook used the same skillet for another plate that had eggs. I am so disappointed of the quality of food I got and it’s not worth any of my money. The waiter was okay but despite of us complaining he didn’t really do anything.

What happened to the food at this place ? I don’t know who cooked our brunch but it was awful. Absolutely disgusting , I used to love it…
What happened?
Waitress was nice , and was so looking forward to eating my eggs Benedict , as I haven’t been there in years due to covid etc.
(It was my favorite, besides the cheesecakes.)
Yuk.
NOTHING BUT SALT, GOOPY GROSS TASTING SALT TONS OF IT. THE CANADIAN BACON , TONS OF SALT, THE HOLLANDAISE, NOTHING BUT SALT.. THE EGGS .. SALT IT WAS GROSS.I WAS TRYING TO BE POLITE , BUT COULD NOT EAT THE SECOND EGG, MUFFIN.. THE SIDE OF XTRA H SAUCE , WAS COLD AND GROSS,. THE HOME-FRIES, WERE HARD Over SEASOND FROZEN CRAP..IT WAS AWFUL.. I was shocked totally shocked and extremely disappointed .. .
Was the worst,
Waitress asked if I wanted a box to take it home.. I politely said no thank you.
My husbands French toast was two pieces of bread, cut diagonally, period.. for 16-17,00..slapped on a plate.
Thats it.
It was the worst food I’ve ever eaten …I left the waitress a $ 7.00 tip after paying 41 dollars on my gift card.
I just left and decided to never go back
This was the lake grove smithaven mall location.
Pretty bad how it went down hill, I used to love this place for brunch..

Horrible time - the steak fries I ordered had lukewarm steaks, twice! Also, keeping in mind that the steak is supposed to be had with the fries, it was incredibly small, like 5 times. Forgot to give me a steak knife, like, 5 times. Dismissive bartenders. One seat at the bar had uncomfortably little space behind me for sooooooo many customers going to the restroom so close behind me, especially during soccer. Had the saltiest, driest, most lukewarm chicken in chicken pasta. It was disgusting

I love cheese cake and had to visit the cheese cake factory location in vegas. I tried the strawberry cheese cake and I'm in love. I came in with my family and they ordered several other cheese cakes as well and they were all amazing too. The only reason I've taking 1 star off is that the wait to get in and then the wait to order took over an hour. If they had more staff, it would have been more pleasant for guests.

I'm 83 so it may not be the worst fish and chips I've ever had but it's close! Absolutelutely tasteless...I could have been eating anything.

Four of us went to the Willow Grove restaurant for dinner. It was crowded but we were seated immediately. The waitress was very nice and attentive. We ordered drinks, one being an old fashion, which had the ingredients listed in the menu. Well the drink was horrible. The manager came over and claimed they changed the ingredients to include cherry syrup. He offered to take the drink back for something else. Then dinner began to arrive. Problem was only two dinners came. We were informed by the waitress that the other two dinners were taken to the wrong table. The manager once again appeared our table to tell us that the two dinners were being remade and would be out shortly. He asked if he could get us some french fries or soup while we waited. We informed him that one of the dinners that was delivered was wrong. He immediately took that back and said he would replace that one also. Now one person had their dinner. It took a good half an hour for the dinners to be remade. The manager kept appearing at our table, apologizing and saying it would only be a few more minutes. Finally, the dinners came out and one was a burger that was supposed to be medium rare and it was cooked well done. By this point we had had enough and just decided to eat what we had. That's when I noticed that the lettuce on my sandwich was cabbage. I have eaten here many times in the past but only for lunch and had a wonderful experience. Of course this was the night that I had had friends come in from another city to have dinner with us. The experience was so bad all we could do is laugh. Never again!

We were in your resturaunt yesterday 06/09/2026 and had Brian as our waiter , He was very good and helped us and fast and courteous

He should be recognized

I had a Carne Asada (roast meat), cut pieces of spicy meat, which looks not fresh, but like kept in a freezer for a long time, most of the plate was Rice with no flavor, and a bunch of corn kernel, very bad.

Just tried the new Asian Chicken Nachos and they are the BEST THING EVER!!! Amazing - all four of us gave them 11/10!!!!

The service was amazing although we did wait for our food a bit long they made one free due to that dish being extra long, food was amazing not too expensive the lighting can be romantic or can make you tired but the atmosphere is really nice over all the design and everything. I highly recommend.

A total dump oif an operation at the Counbtryside Mall in Clearwater, Florida. Service was awful. Dinner came before the server could even deliver a glass of water and a diet coke to the table. The sandwich I ordered was awful with bacon that looked like it was lying around for a week and my wife's dinner looked like someone threw-up on a bowl of noodles. Just AWFUL. Don't waste your money at The CheeseFake Factory!

I went to buy Cheese Cake to take home. I bought 6" Raspberry white chocolate truffle cake which I bought it week ago as well. Week ago it cost me $37.95. Week after same cake they charge me $44.95. $7 more than before. Luckily I remember the price and I pulled out the receipt from Credit card on my phone. I complain to the Manager and they refund $7. What if I don't remember the price and did complain than I would have paid $7 more. Manager didn't even apologize to me. I do have all the receipt to prove it. This is Brea Mall location.

My wife and I have always loved the ambiance at the Cheesecake Factory, which is why we continued returning despite ongoing food issues during our last four visits. The receptionists have consistently been outstanding, accommodating, and welcoming. The staff at the cheesecake and espresso counter are also friendly, professional, and informative.

Unfortunately, our most recent visit was one of the worst dining experiences we have ever had.

I met my wife for happy hour, and despite not having a reservation, the receptionist quickly accommodated my request for a booth in the area we preferred. Our server was also friendly and attentive.

We started with two Mai Tais and stuffed mushrooms. Years ago, the Cheesecake Factory had some of the best Mai Tais on the island, and I used to recommend the restaurant to many of my photography clients. That is no longer the case. Charging $35 for two Mai Tais with no orange juice, pineapple juice, or garnish felt like a complete rip-off. They lacked flavor and were simply not enjoyable.

When the stuffed mushrooms arrived, we immediately noticed they had changed. They now came with a white sauce, and the overall taste was awful compared to what they used to be.

For our entrées, my wife ordered the penne pasta with zucchini, which appeared partially cooked. I ordered the classic cheeseburger medium and juicy. What arrived at the table was unacceptable. The bun, lettuce, tomato, onions, and cheese were ice cold, and the cheese looked like it had simply been thrown on top of the patty at the last second.

I told the food runner this was not acceptable, and surprisingly she agreed, even saying, “I know.” I asked her how food that clearly was not right could even leave the kitchen. She took it back, but when it returned, the cheese was melted while the burger itself was now overcooked and dry. The bun and toppings were still ice cold.

At $23, this “classic cheeseburger” was disappointing. Honestly, I could have gone to Wendy’s and had a much better, juicier burger for far less money.

When our server checked on us, I gave honest feedback and asked where the quality control was in the kitchen. If staff members delivering the food already know something is wrong, why is it being served in the first place?

The manager eventually came to the table after speaking with our server. Unfortunately, instead of addressing the kitchen quality issues professionally, his response was, “Why do you keep coming here if the food is bad every time?” I explained that we genuinely enjoy the ambiance and cheesecake, which is why we kept giving the restaurant another chance.

He also stated that my burger had already been removed from the bill, which turned out not to be true when the check arrived 20 minutes later. Our server then had to track him down again to correct the issue, resulting in another unnecessary delay.

Other issues during recent visits included:
• Ordering hot tea and receiving cold water that would not steep the tea bag
• Spaghetti and meatballs arriving dried out after sitting too long under the salamander, with crusty sauce and hardened pasta on multiple occasions

Sadly, after four disappointing visits in two months, it feels like the Cheesecake Factory has serious consistency and kitchen quality-control problems.

We truly enjoy the atmosphere, the front-of-house staff, and of course the cheesecake, but for now we will be taking a break and trying other restaurants instead.

What I experienced was the worst. If you don’t mind waiting 1 1/2 hours for a table and then when we received the text that our table was ready we came back to counter and was ignored when we said we just got the text that our table was ready. They finally took us to a table that was very unstable and rocked about 3 inches down. After waiting another 1/2 hour to get our order in I overheard “I’m sorry” by at least 3 different waitresses. This place is a total disappointment and I’ll never come here again.

I’m the worst kind of restaurant patron because I know the business too well, the result of being in the food service profession for decades. I can look at an item and recognize instantly whether it came from US Foods, SYSCO, Restaurant Depot or some other common source. I am also highly critical of the service, both front & back (meaning kitchen staff and waiter/waitress performance). I actually score them on a 1-100 point scale. Yesterday (4/26/26) the impossible happened… The Cheesecake Factory scored a perfect 100. Coming from me, that’s about as rare as seeing Bigfoot riding a unicorn.

Our server Sabrina looks like a Sophomore in High School and I wasn’t expecting much. But she upheld all the protocols of high-end, 5-star dining. Things like honoring the 4 minute rule, making sure you are warmly greeted, served water and asked about drinks and appetizers promptly after being seated. Asking the right questions and moving things along in a timely manner…not lingering too long to chat or being absent when we needed something. I even tested her by making overly demanding requests when ordering. I like my filet mignon cooked black & blue (charred on the outside and cool on the inside…almost served raw. Much to my surprise, Sabrina performed more like a seasoned senior waiter usually found in exclusive, private-dining establishments. It’s not common to get such service in an affordable chain restaurant. The orders arrived in exactly the timeframe required (in order for the steaks to properly rest after coming off the flame) and the kitchen crew nailed everything perfectly. Sabrina checked on us periodically without interrupting our conversation and just did a flawless job. I kept waiting for “something”…most servers slip up at some point. Forget to bring something (like a steak knife), or take too long to get something, or asked you to repeat yourself because they weren’t fully focused…there is usually something I can deduct a point for. Nope…not this time. She literally could not have done a better job, zero room for improvement. Like my steak…that’s crazy rare.

So impressed with the stellar food and service we received, I asked the Manager how he trains his staff and told him they hire quite well. Many people erroneously consider a job in food service to be a fallback position for those needing any job but at The Cheesecake Factory they select personnel who actually care…who invest themselves in the job and wish to excel. They don’t just hire anybody…they are highly selective and it shows. I have never had a bad experience at The Cheesecake Factory in the Mission Viejo Mall…not one time. They hire right, train right and their employees are highly skilled.

If an old, demanding guy like me can leave impressed…you know the restaurant is run right. Go ahead…challenge em…make requests…test them! Just make sure you leave a generous gratuity when they exceed all expectations. The Cheesecake Factory in Mission Viejo…they set the customer service bar so high, those working in other restaurants need to charter a plane just to see it.

I used to go there all the time with family and friends. The service is mixt sometimes you get a nice and experience waitress and other times you get an idiot with an attitude and no experience. I anderstand that because in this US CORPORATION waitress is not a real job like the rest of the world. But what made the last visit was the scam that run on certain days like 8 oz of red wine for $16.00 dollars and the next day the same ting is $24.00. Well done you scam an extra dollars but you lost a costumer.

We have been comming to Peabody location for years. Food quality was inconsistent but I never wrote a bad review. Past 2 times it was bad but today took the cake. Its a Half empty restaurant on sunday evening. Started quick and set down within 5 min. Waiter came 10 min after. When we got bread it was already cold. We ordered tuna nachos and fried avocado rolls as apps. Avocado rolls came out cold with warm middle like somebody microwaved them. Nachos had a teaspoon of tuna. We order main course and food arived over an hour and a half later. Cold food was the last drop. Manager could not care so it appears that it's not just a staff issue but also poorly mismanaged. I do not know if it's a Chain issue but this place is really a shadow of itself. If you want a motel food grade microwaved dinners then this is the place for you. Good luck!!

The staff and Mgr James, Karina and our server Nick made the entire experience AWESOME. I came for a pre-Birthday dinner, parked in Valet but couldn't find the Valet guy. The MGR James took care of that, letting valet know where we were. A small gesture but put us at ease. We had the corn ribs for the 1st time and WOWZA! are they good?? Hecka Yeah! I enjoyed my Romano chicken and pasta and the wife had fish and chips. The vibe was friendly, the music nice and our server Nick was always just a second away. We would HIGHLY recommend this location and oh! We got Pineapple upside down cheesecake so good we might go back just for that!! Oh and no res but got seated in 1 minute, 3:00 start was the perfect timing too! And do you know the Valet guy tried to refuse my $2 tip LOL